This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have you work with CO. that send people who create issues so you have to call back.
Business response:
Dear L. Rulon, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim
The automated service system is limited; doesn't allow a full explanation of the problem being reported. I think we had one occasion where AHS or the vendor allowed us to record (video) the problem being reported. I thought that was brilliant. But our last service call did not. Vendor showed up and fixed the original complaint but noticed another issue while he did that repair. But he completely ignored the new issue and said we'd need to make another service claim. That's b.s.
Business response:
Dear Karean, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Professional and good customer centric service
Business response:
Dear Prince, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
I recommend AHS to people I know. Sanchez Appliance Repair did a wonderful job as well as the tech who installed our new dryer.
Business response:
El, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
Great experience and expectations. Excellent customer service
Business response:
Dear Claretha, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
The punctuality, knowledge and courtesy have always been superb.
Business response:
Darryl, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Great service. Knowledgeable service technicians!
Business response:
Dear Kenneth, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
The technicians are knowledgeable and go straight to the problem and fix it.
Business response:
Dear Lorei, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
We had to have our hot water heater replaced and it was a completely trouble-free experience. We did run into an issue with the techs sent out for our washer not seeming to know what they were doing, but in the end the problem was resolved. There have been a couple of other more minor things that have been fixed without any issues.
Business response:
Dear NJR, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 139,829 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.