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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have provided the exact coverage in the exact way that they said they would. I had the same problem a couple of times, the service was quick and effective each time but ultimately due to a manufacturer defect they replaced the appliance. The amount they provided was very fair towards a replacement. I’ll stick with them for a long time based off the service so far.
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
The person taking my information was extremely compressive and did everything to get my service resolved in the next day.
Business response:
Thanks for sharing your positive feedback.
Everything good except prompt appointment availability with some services.
Business response:
Thanks for sharing your positive feedback.
Are always very quick in having the appropriate company get in touch in order to set up an appointment for repair.
Business response:
Hi Denise, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Representatives are completely scripted and often don't really understand the problem or just repeat the script without addressing the issue. They also give assurances that aren't accurate. IF the problem is a standard easy fix, the scripts work. If anything is unusual, they are not. Supervisors are very hard to connect with and are likewise scripted. As you can tell, my experienced have been both good and very bad. There is a failure to keep the customer informed ir updated when they can't find a repairman in your area. It ... read more
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.
Hard to understand customer service personnel, thick accents. Also, service techs take too long to get to my appt need on average two weeks. Then they have to order parts which is another two weeks. Very slow for what I spend monthly on premium.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
They performed in every way I expected of them, in a timely manner!
Business response:
Hi Sheila, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Timely response professional contractor, follow up to ensure satisfactory results
Business response:
Your feedback is greatly appreciated.
Because they didn't hesitate sending help when we needed it.
Business response:
Thanks for sharing your positive feedback.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 143,039 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.