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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The service company was fast, polite, and fixed my problem right.
Business response:
Hi Helene, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
compared to a few years ago ,the wait times are so much less and the assignments atr done very quickly and if you have questions , it is easier to get help.
Business response:
Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
I signed and paid my member fee. I called later as I had a leak in my dishwasher. They said it would be two weeks before someone could come out! I said I would find someone else and wound up fixing it myself. Guess I didn’t need them after all! I called and they gave me a full refund.
This was the reason I keep my home warranty plan. They replaced an old worn out AC unit with a brand new one
Business response:
Thanks for sharing your positive feedback.
Always able to get thru to them even in weekends. Staff is courteous. Was having problem understanding some staff but lately it's been better
Business response:
Thanks for sharing your positive feedback.
I love AHS! They have excellent coverage and customer service! We don’t just feel like a number! Their team actually cares! They have quick response times and the service is done quickly and efficiently! I won’t have another company cover my home! They are the best!
Business response:
Hi Paula, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah
I would recommend them however the company needs to do a better job updating their customers when a case is filed. I had to contact Homeshelid multiple times while waiting for a follow up after my case was submitted. Company needs to reach out to the client before the cluent reaches out to them multiple times.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Prompt, professional service. Excellent coverage. I would prefer to be able to request the contractors I prefer on the AHS List.
Business response:
Hi Wayne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Good company but has raised our rates almost $25 in the last year per month
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,115 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.