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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a problem with our AC. They got right back to us and offered a visit the same day from one of their contractors. We could not do it that day (and fortunately it was a very cool day) but scheduled for the following day. The contractor did an excellent job for us. And he was COVID conscious.
Showed up on time. Took care of the problem in record time
Very responsive to work requests. Technicians deployed are talented, punctual and polite.
When we first noticed that the air conditioner wasn't heating, we turned it off. We tried multiple times to get it going again and we couldn't pinpoint what the problem could be. So, when the guy from Stockdale Service came out, he checked the return, which apparently would go into our bathroom sink. And that sink was clogged right there. We were so grateful for the simple solution. Not only did the guy fixed it, but he educated me. I knew that sink was backing up, but I didn't realize it would affect the air conditioner. Th... read more
I rate this company a 5 star for reacting promptly to a service request
I had an appliance issue, and the guy who came out was very professional, very knowledgeable, did a fantastic job, and he cleaned up when he was through. He wore a mask and so did I. The pump went out on the icemaker, and it didn't pump the water up to the water dispenser. He replaced the pump, and he had one on his truck. I'm an old lady and I like to talk because I'm all by myself, and he just kept working, but he’d nod his head every now and then. I really like American Home Shield, and I keep telling people about it. My ... read more
When the coronavirus issue came in, some of my friends had issues with delays or late responses. For me, the response was quick. American Home Shield designed that we can submit the request online and I went through that process. I used the website when I had an air conditioning issue. They scheduled a visit and everything went through smoothly. The contractor was professional and they did a great job. Because the unit was old, it was decided that it would be replaced with a new one. Part of that was the coil issue. They com... read more
Overall, as far as the service part of it, submitting a claim was fine. The people came in a timely manner. It was less than a week. What they were waiting on was for the people that came out to service the thing to submit their paperwork. They needed a washer, but to me, it was handled in a timely manner. My dad was here. He said the gentleman from Service Plus Repairs was nice and professional. I was looking into getting a new washer, but I'm waiting until Black Friday. A lot of stuff was on backorder, so the last was like... read more
It's not difficult to get my claims with American Home Shield going. This latest time, they wanted me to wait like 12 days for someone to come out. I couldn't wait that long. They got me somebody else that wasn't really in their program, but they took care of it all. So, I really wasn't upset about it. They were very good and they fixed the issue. The only thing is the tech had the part, so he didn't have to worry about it. But he told me that if it needed a part that he didn't have, it would probably take about a week becau... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,690 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.