This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our plumber came out and threw a breaker but couldn't get it to work. He had to call an electrician because he had to do some rewiring and he was not authorized to do that. When he tried to get everything going, it blew the whole house out. They found out that the guy had wired it correctly but he had blown the main breaker. The water heater was about ready to blow. I called in the claim with American Home Shield to get somebody to replace the defective water heater. We got it all taken care of.Quest Electric came out and th... read more
I had a plumbing situation and when I filed a claim online with AHS, it was easy. The contractor who came out was great but it happened at the beginning of a holiday weekend, so I was without water for three days. Monday was Labor Day and a holiday, and the techs came first thing Tuesday morning, which was nice. But they turned their phones off on weekends, so I couldn't even ask them for emergency service. AHS was on top of my claim though and the fact that I couldn't get service right away wasn't their fault. After that, I... read more
The air conditioner wasn't working. It kept freezing up. We called in the claim. Home Shield said to expect a contractor within a week. The guy before, Harris Heating was terrible. On the other hand, R & S Heating & Cooling was outstanding. They replaced the indoor and outdoor units. The ac now functions perfectly. I have 100% satisfaction.
There was one part on the appliance that didn’t work and the contractor ordered the part. They received it but it seemed broken and they ordered a new one. The technician came to install it and they were good. He was excellent.
I had a plumbing claim and an electrical claim with American Home Shield. I called and told them what I needed and the repairs that I thought I needed. They set it up and the repairman came out. He was good. He was able to fix everything that I needed him to fix. In one bathroom that I had a little problem with, he told me that I might have to report that one to my homeowners insurance for the damage. Everything else has been working fine. We have really good experience with American Home Shield over the years. I'd recommend... read more
My garbage disposal on one of my kitchen sinks wasn't working, so I put in a request to American Home Shield for service. It was very easy because it was all done online, and they called me, and it was very smooth. I'm very impressed. The contractor came a few days ago and did it. They told me they're putting in a new one because the blade was broken, and they can't fix a blade. They were very professional. They wore masks and were very respectful and quiet. They did their thing and left. The garbage disposal is working well... read more
My recent claim experience with AHS was excellent. They fixed a clogged kitchen sink and some leaky items under the sink. The contractor was very professional and very informative. However, there was one pipe that wasn't fixed. But I don't know if that's because I had already put putty on it. Other than that, it was good. I was very pleased with the service of American Home Shield. We have referred them to a friend.
I called Home Shield for my water heater and the tech they sent out replaced it. But he cut the gas off to the line and he never put it back on. I called Home Shield last week and I told them that when I cut my central heater on, I would hear it click on the wall unit but it would not start. They told me to check the fuse thing before I make a service call. I clicked the fuse thing on the wall to engage that amperage, or whatever it is, and the whole central air unit would come on for about two minutes and then cut back off.... read more
We recently had some trouble with our dishwasher. American Home Shield got me the first available appointment with a service company. Communication was quick and efficient. Our technician, was very thorough, took his time to verify the actual problem. The only thing that took time was getting the actual parts. It ended up being two weeks for the parts to come in. Unfortunately, we are living an a new era and all things are being affected by the Covid 19 pandemic. I look forward to working with American Home Shield in the fut... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,703 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.