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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contractor was scheduled to come Wednesday to fix my garage but he didn't. He had some kind of an emergency job he had to do. He's coming tomorrow. I called him once for my toilet and everything turned out good. He had to get a new toilet in. He's very nice. I've had a good experience with American Home Shield.
My experience with submitting a claim with AHS is okay. But the $100 is a lot for a service call to me. Also, some things aren't covered under there like they should be. For instance, when you're going to get a stopped up toilet, you got to pay for them to lift the toilet from the ground. I don't appreciate that after paying all these years of American Home Shield. It's not the best. But for the most part, they're pretty good. The contractors that came recently for the AC were very professional. He said he checked in the air... read more
I made the claim to American Home Shield for my hot water heater on Saturday and it was fixed on Monday. Dealing with the AHS rep was excellent. Everything went smoothly with the technician who came out and they were in and out in no time. Since then, the water heater has been working great. I've told people to get AHS.
My oven was broken and it was not heating up. AHS's tech from Hornet Appliance came to change a component. He was on time and professional. Everything went great and within 20 minutes, everything was done.
The air conditioner wasn't cooling and it was making a louder than what should be normal noise. It was cooling, but not fully cooling. We called American Home Shield and they sent McCormick Mechanical. They were wonderful. They were very helpful about what they were doing and why they were doing it. We weren't in the dark at all. It was wonderful. I'm highly satisfied.
I called Home Shield and the rep did a good job. She gave me a time and date when to expect the contractor, and then, Barker Services called me. They set up an appointment, told me they couldn't make it until a certain day, and they showed up and showed up on time. The guy was respectful, professional, did the job, and did a great job and left. Excellent guy. There was a broken plumbing pipe. He fixed that and did all the plumbing, and then fixed the toilet, and installed all that. It was leaking for months. Now, there are n... read more
Our freezer was locking up on us. The mechanism on the ice machine was broken. I filed a claim with AHS and Appliance Surgeons came out pretty quickly. There was a miscommunication about when they were supposed to come back out to fix it once they had the part. I set up a new date because I never got the call that they were coming out one day and I wasn't there. We were able to take care of that. Once I talked to them, they came back out two days later and fixed it.
I had a lot of stuff done with American Home Shield over the last couple of months. I last had them out for my garbage disposal. They also came out for a dryer after I smelled something burning. The tech for the dryer came out and was very nice. he was on time, pulled out the dryer, and looked through everything. He said there was a lot of hair inside and it was burning. They were in a piece inside with little holes. He took that out, cleared the hair out, and put the piece back in. American Home Shield has been really good ... read more
There was no heat that was coming out and Home Shield let me know that someone would be calling or I could place a call within 24 hours. Family Heating & Cooling came on time and the problem was fixed. Everything is functioning fine. The only challenge was it took them about five days to complete the job and I have grandchildren so we had to make do. Other than that, I'm very glad that I am participating in Home Shield's program.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,703 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.