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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My refrigerator died and the vendor who came out was excellent compared to my last home warranty people. The technician tried to run it through the defrost cycle. He looked at it. He cleaned it out to try to help it get through the defrost cycle. Unfortunately, as the weeks went on, it was not able to overcome that. It started not working again and so I called them. They came back out. They looked at it and said that there was nothing else that they could do for that unit. Then I contacted American Home Shield and they set m... read more
My washer was leaking, so I needed it fixed. I went online, put in my ticket and it was a very easy process. It was a holiday weekend and I did it on a Sunday too. The contractor called me the same day, made an appointment to come out the next day, came out, and looked at the problem. They then had to go pick up a part from their shop, came right back, and fixed it. It's been working ever since, so they were great.
Myers Comfort Specialists did quick service in a timely manner. They took care of everything and were very professional. We did the claim on a Friday and we got a call Saturday that they would be coming on Monday or Tuesday. That was a good timeframe. The last time, it was like nearly a week. It was seven days and we even called back. The first time it was 5 to 7 days before they could come out. It was like way out there. So I called American Home Shield back and said we didn't need to go without air that long. I asked was t... read more
Mister Plumber came out the next day and changed out the garbage disposal. They did it in a timely manner and they were very professional. American Home Shield was recommended to my father by other golfers and this is the second time I’ve used them. It worked out very well. The other one had something to do with the air conditioning but it didn't need replacing. It was something minor.
I like the price of American Home Shield and the ease of using the website. When I filed my first claim, the technician had to come out three times to fix the water heater. The pilot light on it kept going out. But he was very friendly.
My AC stopped running and it was handled very efficiently by AHS. Submitting the claim with them was super simple. I am really bad about remembering username and passwords for accounts that I don't use often. Fortunately, they have an easy process for you to be able to access your information to submit a claim that does not add frustration to the frustration you already have for needing to submit a claim. They asked for the address and the telephone number associated with the account. Then, the contractor called me the same ... read more
The guy showed up on time and he was already aware of the issue. We briefly went over what happened. He explained why it was messed up and he was really fast in fixing it. When I called American Home Shield, there was quite a wait but it was easy to get ahold of them. There was one time trying to get ahold of them where it was challenging. They've kinda increased in volume of calls for COVID and probably a reduced staff. The only issue I had with them wasn't really their fault. It was a policy issue. It was more of the inspe... read more
There was one guy who came out and just did refrigerator alone, and he didn't actually do anything while he was there. He just looked at it. Then the ice maker is still not working, but we said to forget about it. Another guy came out from Sears and he worked on several things. But all of those things needed a part. One of the parts came in while I was at my dad's house and he put that one on. Then he's going to be back on October 5th to put two other parts on. That guy has been fine. The first guy that had to do with the re... read more
My recent experience with AHS was pretty good. I had an issue with my microwave and I went online and told Home Shield what the problem was. They got someone to me within a couple of hours. The tech came wearing a mask, did his job, and was very respectful. He took care of my microwave issue and everything went well. It has been working fine since then. AHS is a good company.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,760 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.