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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a plumbing issue for an AC. Originally, AHS sent out an AC guy, which is not what I needed. But after the right guy was there, it was a good experience. He knew what he was doing. He pinpointed the problem really quickly once I had the plumber out there and just looked like a guy that knew his craft very well. I appreciated him. They guys were professional to the point.
I couldn't be more pleased with American Home Shield. Recently, the refrigerator unit would not cool. I tried to do the claim over the phone and I was put on hold. After about 40 minutes, I gave up, went online and was able to book in three or four minutes. Their phone service is terrible. I'm sure they're doing a lot of remote working with the COVID thing but if I ever need them again, I'll go directly online and book it. It was very simple.The contractor was GE Appliance. There was only a couple of days between when I call... read more
Some sockets and two outside lights weren’t getting power. I called Home Shield and the first company doesn't speak English. I called back and all I got was an answering service. Then, I finally got a lady that works from her home. They said they were sending people out and it never happened. But they found somebody else. A Comfort Technology tech came and he went in there and clipped something. He was wiggling everything around in the extension cord and now, every outlet and the outside lights work. The tech did good. He di... read more
There was a leak in one of the copper pipes at the top of my hot water heater. I went online and submitted a request to American Home Shield. The website was great. It was easy and comprehensive. I was able to do it in the parking lot of Lowe's on my cell phone. I got a text message and an email to say that I would be contacted within 24 hours.The service from Jim Bennett's Plumbing was exceptional. I even called them the night before to let them know that I had the problem. It was literally shooting water up and they made a... read more
Submitting claims online to American Home Shield is usually easy to do. Things have gone fine every time I've submitted one. We've had two different issues so far. One was with our plumbing and the other was with our AC. Both times for our AC, we had their contractor Aire Serve and they were good. However, I was not pleased with the plumbing contractor, Action Rooter Sewer & Drain. We had a leak in our basement and it turned out that there was an issue with our water softener. When we put in a request, AHS sent it off right ... read more
Filing a claim to American Home Shield for my dishwasher was pretty easy. I just went online. They sent a contractor who was awesome. He wasn't able to fix it that day because we had to order special parts. It took about a week, but it wasn't bad. It's working great again. I really appreciate American Home Shield especially when stuff like this happens. It's really great to have.
One of the air conditioner units had stopped blowing cold air. The contractor looked at it and found that it had a bad capacitor. He replaced it and he was out of here in about 20 minutes. The contractor was fantastic. Then I had another issue the next day that was plumbing related and American Home Shield said that they would not help me with that because it was too quick after the first call. The rep said that I would have to wait two weeks to make another claim. So I had to call a plumber on my own. The warranty wasn't of... read more
I called AHS to come out and fix my air conditioning. The young man tells me because of the work that I need, they don't cover all of it. It's understandable that certain parts they didn't cover and I know my unit is quite old. So I go ahead and purchase a complete unit for my home with a furnace. Then I get a letter nine days later from AHS telling me they don’t cover it. From the consumer’s point of view, that throws you off a little bit. The service contractors assured me they will service and take care of it and the firs... read more
My refrigerator died and the vendor who came out was excellent compared to my last home warranty people. The technician tried to run it through the defrost cycle. He looked at it. He cleaned it out to try to help it get through the defrost cycle. Unfortunately, as the weeks went on, it was not able to overcome that. It started not working again and so I called them. They came back out. They looked at it and said that there was nothing else that they could do for that unit. Then I contacted American Home Shield and they set m... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,760 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.