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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were having an issue with our stove. The oven wasn't maintaining temperature correctly. The contractor made a phone call to try to diagnose it first and then he came out with the parts and installed them. Everything's been good since then.
American Home Shield has been pretty helpful. Recently, I had two contractors come on the same day - Unique Appliance Repair and National Lock & Key. They're very professional and provided a lot of knowledge.
Home Shield sent out Neblett Construction to do a preseason check. Neblett then texted me when the gentleman was out. I told him I would be a few minutes, so he was able to wait a few minutes. Performed the service. Everything was clean. He wasn't in any type of uniform, but you could tell he was a contractor. Everything else was fine.
My recent claim with AHS was for my washing machine. The contractors fixed it. It was a part they had to get. I've been able to wash, so it's been awesome. Everything's been great with American Home Shield.
Submitting claims is pretty easy. It's just that sometimes I have to wait for a couple of days for anybody to show up. We had a water leak up in the attic recently. The technician came and it wound up being an air conditioner problem and so, we had to get the air conditioner people out, but it all worked out. AHS has always done a pretty fair job. I don't have any problems if the repairman calls and tells there’s something wrong. AHS always seems to fix it without any argument.
On August the 20th, On Point Services came out to check my stovetop range and my oven because there was a short in my oven light. It was due to a bulb, so they fixed that. With the stovetop, the big burner on the front and the little burner on the back never would go out. They looked at it and they said they'd have to order replacement parts. Then, in about two weeks, they let me know that it had to be replaced. The range was too old and the parts were not available. But I haven't heard anything from American Home Shield sin... read more
I filed a claim online for the heater. I had a problem logging in under my account but it worked well once I got the password reset. The contractor was actually available two days after I made the appointment so that was good. The guy from Koning Mechanical Services called and said he would be able to come earlier. He was very professional and courteous. It was a very minor problem. He cleaned around the filter a little bit, and then there was a switch that had somehow gotten flipped. The repair was for the air, but it got c... read more
My wife had no problem with Angel Appliances' service and professionalism.
Plymwr Plumbing came out twice already. The first time, they replaced a hot water heater, and everything went fine with that. That was about a year now. Then recently, they came and fixed my dryer. That company was good. It was just that American Home Shield recently increased their monthly price and I wasn't happy about that. If they could lower it, that would be great. But it's America, it happens. I'm sticking with them.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,758 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.