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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I had a problem with my garbage disposal leaking, right away it was determined that I needed a new one, and the one that was put in, isn't as powerful as the one that was taken out.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.
Have been a customer for over 15 years. Overall was very happy but seems like they sent their customer service oversees a couple years back and were not staffed properly. Hold times were hours long and it was difficult to understand representatives. Hold times have greatly improved but representatives have heavy accents and very canned word tracks they have to stick to so it is difficult to have a conversation. Overall repairs are prompt it just gets tedious if you have to call in to address a problem.
Business response:
Hi Erin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Used services numerous times and was always satisfied.
Business response:
Thanks for letting us know everything is working out for you!
I despise having to call into customer service, so I do everything on line that I can. Customer service reads from a script and has only a basic knowledge base most of the time.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
AHS was very responsive to my claim. They immediately assigned a repair technician who came out the same day.
Business response:
Thanks for sharing your positive feedback.
Problem still exists with tub drain and jacuzzi noise
1st class from beginning to end. Repair completed in a timely and very professional manner. Extremely pleased !
Business response:
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
They were prompt in setting up my provider and provider was great and fixed my Frig.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
AHS has her super helpful throughout all of my home needs.
Business response:
We're glad to hear your experience went well.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,904 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.