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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Submitting claims to American Home Shield has been very simple. They sent Steven A Mills Plumbing for my plumbing issue. We weren't able to get any hot water but the techs were really great. They were on time and I enjoyed having them. Everything has been great with Home Shield.
The people purchasing our house had a home inspection done. They said there were some issues with my HVAC. I called American Home Shield and had them perform an inspection. Everything went smoothly. The contractor who came out was clean and professional. They found no issues with my HVAC and which proves the original inspection guy wrong. The contractor left my home better than it was. We're very pleased.
I contacted American Home Shield for a drainage system that was overflowing. I did it by phone and it was quick and easy. The contractor was professional and very knowledgeable on what the issue was, so they made the process go by quickly.
Every time I’ve contacted American Home Shield, they fixed every single problem. So far, it's been working pretty well. If there's an issue or problem, they come back out and fix it. Just after a hurricane, we noticed a water leakage coming from outside the house. Inside it was the wiring. They listed it as a plumbing issue but it was not. It was kinda weird. They sent an electrician out for it. He was very easygoing. He caulked up the outside and inside of the house. It was largely due to lots of other contractors coming in... read more
American Home Shield is amazing. They get the job done. They are always responsive and I appreciate their promise. They have good relationships with their vendors and they have a good system for scheduling their vendors. It’s also very easy submitting a claim to them. I call then I go through a voice menu. They tell me what they can and can't do and what's covered and not covered. Hanneman and Sons Electrical came out for a claim recently and the technician was great. He had good communication and good scheduling and was on ... read more
We had an issue with our refrigerator and it took a while for a part but that's just how shipping is in the era of COVID. We waited for about five days but once the technician had the part in, he had it fixed in under a half-hour. It's been a good experience thus far with American Home Shield. Prior to having them, I know how long it took to wait for a repair person for various issues and I've never had any delays with the people that American Home Shield sends out that were as long or longer than what I'm used to in the pas... read more
It's a good idea to get a home warranty. We had American Home Shield years ago on another home but they were okay and I had no complaints so I came back to them. But I wasn't pleased with them at first. The AC wouldn't come and the initial company that they set up didn't want to do the repair. So we called to cancel. They had to make some adjustments and they sent out a second vendor. RC Heating & Cooling did the repair and I was pleased with the vendor immediately.
American Home Shield sent Air 72 Inc. out to my location when my air conditioning unit wasn't working. When I submitted my claim they told me I would get a call from Air 72 within 24 hours which I did. We made an appointment with them and it was done very nicely. They were very accommodating to me. Everything has been going very well since they came. Having AHS has been excellent.
I've had American Home Shield for a long time and I like the idea of paying a monthly bill instead of sitting back then out of the blue something's hitting me with a really large bill. Even if I go eight years without having anything go wrong, when I get hit with something, I don't have to cough up $1,500 at one time. I like the peace of mind of being covered. It's like any other kind of insurance. I had an issue where they had me double accounted or they were charging twice. So if it doesn't show up that long, it's because ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.