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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They assign your claim to the contractor while you are still on the phone reporting it. By handling in this way, you may be assigned to someone 50 miles away, that can't get to you for 3 to 4 days. Had they checked closer they might have had one close to you that could have handled sooner. As warranty companys go they are probably as good as any.
Business response:
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
The repairmen were professional and were able to diagnose and repair the problem quickly.
Business response:
Hi Emilee, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Always had a good experience. Problems were resolved and personnel were good.
Business response:
Thanks for letting us know everything is working out for you!
I love how secure American Home Shield makes me feel. I paid my fee and I know that help will be on the way soon. You have to know the process though. I think people who complain want to compare AHS to self-paying to get a contractor to come. It is not exactly the same. There is a process and it does take some time, but AHS has NEVER let me down.
Business response:
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Excellent service from the company. The current company did an awesome job.
Business response:
Dear Mary, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
I really like the timely manner of which a techician makes it to my house from the time that i call to report a claim.
Business response:
Hi Adonna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
work performed as scheduled and in timely manner
Business response:
HiTony, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
All calls have been outstanding except one. I would like to say 5 but due to coverage of my area and contractor failure to respond/communicate, (which both reasons are out of AHS control) also the AHS customer service did their best over a period of time and several calls, I was more than happy with their efforts. The customer service makes a difference. The response time is quick and I think better than if I called without AHS in each case. Would be better to make the service request form a little more flexible, but it is q... read more
Business response:
We're glad to hear your experience went well.
Money well spent! It's quick and easy to schedule a service call. Their customer service is helpful, and they replaced my Fridge two years ago when it was not reparable.
Business response:
Hi Geoffrey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,904 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.