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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up with American Home Shield because of a recommendation from my friend and my experience with them has been pretty good. I moved over to them from another home warranty service. So far, the process has been pretty smooth. It's been a month since I've taken the service. But it was a little difficult to submit a claim for my dishwasher. After I created an account with American Home Shield, I could not create a service request online for some reason. I always have to call up. And whenever I call up, there's a 30 to 40... read more
I call American Home Shield when I file a claim because I don't have a computer at home, and trying to do it online on my phone is impossible because I can’t see everything. Their process is really easy. Even when I don't know what I'm talking about, the reps help me figure it out. The technicians I got to work with were very caring and understanding. I've had issues with my air conditioner and the guy who came out for the second time said, "I don't know what to tell you. I fix it and I turn it on and the breaker breaks.” I ... read more
The technician was very knowledgeable. But the problem on my AC unit wasn't resolved. The technician said something about an electrician would have to come back and look at it because it wasn’t getting any power and he had to get back with American Home Shield. Overall, it was a great experience. Whoever American Home Shield sent out was very respectful and knowledgeable.
The guy from Allen Appliance Service seems to be really knowledgeable. He said I was low on Freon. It was taking a while for the icemaker to start making ice again, and he put a saddle valve on there where he could put some more Freon in. So, it made this razor-thin ice that if you put it in a glass of water, it instantly melts because it's not a solid cube. It is not ideal. He came in today and he said he doesn't think it's getting cold enough. It probably needs another dryer on there, which is a filter because it may have ... read more
My broiler went out. I waited a day or two to make sure that it was broken, and then I filed a claim with Home Shield. I did it online and the website was easy to maneuver. The Sears tech came out here and did his job. He was very professional, stayed to himself and finished the job in a timely manner. The broiler is essentially better than new. I'm able to cook as normal.
There was some miscommunication the first time I called in. So I canceled the first appointment. Immediately after I discovered my error, I went back online and rescheduled and within 24 hours, they had Air Plus Heating and Air Conditioning out. We have a five-ton and a three-ton air conditioners. The five-ton takes care of the front part of the house, the living room, family room. But there was no air. What we found is that the coil in the air conditioning just completely rusted and all the Freon was gone. That was when we ... read more
There was no cool air coming out of the AC at all. The fan would run but there was nothing else working. I went online and I filled out the thing saying my air conditioner was not cooling and left the note with them there. And then, Home Shield said they would notify the contractor, then I could call them and set up some time that they could come out.A.R.T. came out somewhere around the 16th or 17th and worked on my air conditioner. The tech was very polite about stuff. He checked everything out he could and when he finally ... read more
My husband does our claims with American Home Shield and it's been easy to get ahold of them. They also make their appointments really quickly. The technicians who've come have been pretty good although once in a while, we would have some problems. I had a problem one time with an electrician. He was supposed to fix my electrical problem but it still has not been fixed. I haven't called yet though. I got frustrated with them. None of the things that I needed to be fixed really worked and he cut off something.My other issue i... read more
When I submitted the request for a refrigerator repair that we needed, somebody from Sears came out the next day. They were really pleasant and professional. They had to order a part from General Electric. Unfortunately, the part did take six weeks to arrive. But it wasn't on the part of Sears, it was the company they were ordering it from. They came out as soon as it arrived and got it fixed. Everything was good. It was a very efficient, quick, and easy experience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.