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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were sitting here one day about a little after noon and all of a sudden, we heard a big arc, like an electrical crackle. When my son-in-law came home, he looked at the air conditioning and he could see where it had caught on fire for a moment. 'Cause we could smell electrical, we called American Home Shield. They contracted Outlaws Heating & Air, and we got in contact with them. They set it up and were out the next day. They were very polite and nice. They had it fixed within 20 minutes. It was very fast. Since we got Ame... read more
Our experience with Home Shield hasn't been good lately. Our air conditioner is smoking and this will be the third person to come over here. I really like this to get fixed today because my house is under contract to be sold by the 27th of November. The contractor was professional but the claim has been incomplete several times. I've never had a problem with Home Shield except when I noticed on the inspection that the guy that fixed my water heater didn't put the gas vent on there. I was told that we could have died from the... read more
The dishwasher wasn't draining and the tech from Unitech replaced the starter capacitor on the motor and everything is fine. It's fairly straightforward and easy with AHS, although they try to get out of a claim sometimes so we have to be persistent with them.
I had several incidents with my washer and dryer and a couple of other things. My last claim was for my stove and GE was supposed to come out. I put in the order back on August the 6th. They were supposed to order a part. But the tech gave me a call and said that they had to reorder a part. They were supposed to come out yesterday but I got another call saying the part still didn't come out. I'm not sure what country it is coming from but I just canceled it. It was ridiculous. It’s already October. And I don't even know if t... read more
C&T Appliance Repair was good and everything went as well as they planned. One of the cooling coils went out in the back and they had to order parts. But because of COVID-19, the parts took a month to get here. I kept calling American Home Shield and they said that the parts were ordered. But once C&T received the parts, they were really prompt and did everything that was supposed to be done. The guy was very polite and very Christian. There was good communication and he kept us up to speed and up to date on everything. I've... read more
The ceiling fan is not working. Somebody called me from the company that fixed the fan and they told me that they would change it. They asked me for a picture of my fan and never ever came back. American Home Shield told me that they would contact the company but they never called me back. I was contacting American Home Shield for one week and I kept waiting. I call every day and spend 20 to 30 minutes. It was very difficult. But overall, I am happy with the American Home Shield and I will continue with them. Their reps are ... read more
I have, once again, had someone from American Home Shield come to my house and fix a problem I had. This time it was a Washing Machine, and it was past repair. I have now received and had the new washer installed. I tried it right away and it is so spectacular. American Home Shield and their staff are truly spectacular. I have saved more money than I could have ever imagined with them as well as never had a hastle when I needed them to come look at anything. Being 73, this is quite important to me.
The garage door body wasn't opening and closing correctly. I went to American Home Shield and their website was easy to use. They ended up contacting me. Colorado Overhead Door Company was sent out and they were courteous. The guy has been here before. He was nice and knowledgeable. Everything seemed to go without a hitch. American Home Shield has been great so far. Their response was timely.
My refrigerator kept leaking and then it wouldn't get cold. The technician came in and diagnosed the problem. He told me he had to order the pieces and then, once the supply comes, he would be right back. So, as soon as it came, he was back on the case and he put them back in. The refrigerator’s been working like a dream. He was professional and kept me posted. Some had even called to update me that they were still waiting on the part. This was my first claim with American Shield and it was a magnificent experience.I used to... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.