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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
American Home Shield is fine. It was just the contractor that came out for the microwave that went out refused to do any, “construction.” The construction he was talking about was drilling holes for the wires that plug into the microwave and the mounting brackets that go with the microwave. I did it myself. Then, he came back out. It was just a messed-up deal. If I ever have any problems in the future, I would like to use a different contractor. But, AHS has been very on top of it.
I'm happy with American Home Shield. I don't have any issues so far and hopefully, I would not. My recent claim with them turned out very nicely. The person who came, Justin, was very kind and professional. He did whatever he needed to do. So far, things are working fine. But the contractor was supposed to call me back regarding a valve and I haven't gotten any call yet. They said they would have to reach out to American Home Shield as an okay was required from them then they would let me know. I left a text message to Ameri... read more
American Home Shield sent out the contractor to fix my air conditioner for the first time. They had two guys and they said they couldn’t find anything wrong with it so I made a recall for a second opinion and another service provider came out. The second guy has been in service for 15 years. He went straight to the problem, showed me the problem and fixed it. I was really satisfied with his service. American Home Shield made sure that I had the right people to work on my appliance and that I got my work order completed and s... read more
I'm a new homeowner so I was new to this process. The insurance package that was purchased was not purchased by me. It was purchased by the seller. I didn't know what to expect. There were some things that were broken in the house that I felt probably should've been covered. If American Home Shield could reach out when a house is closing and set the expectation, that would be good. I had no idea what was covered and what wasn't. There were some things in our house, like the venmar. It's an exhaust, not for the kitchen, which... read more
I've been experiencing my hot water heater pilot light continuously going out. It's very odd because it didn't happen for a while when we first moved in on April the 22nd. And then it did it, and then the next month, it did again, and then it became more frequent. I've put in some requests for that. And now, I have stopped putting in a request, and that's for two reasons. One, I don't want to incur any costs for putting in those requests anymore, with it not being not totally fixed. That may not be to the contractor's fault.... read more
Myers Comfort Specialist of Birmingham came out as scheduled and took care of the issue in a matter of minutes. The technician wore a mask, he kept his distance, and so I had no issue with him at all. This time, everything went well. In previous calls, it can take a little time to get on the schedules of the technicians to come out to the house. I don't know if it's the number of companies that they deal with, maybe they could look to get arrangements with more companies in this area because this is a little bit outside of t... read more
I had a leak in the guest bathroom in my house. The guy from Cascade Plumbing that came out was terrific. He was so nice. He listened to me and he didn't dismiss anything that I was telling him. So it was a terrific experience. I have about four policies with American Home Shield. Submitting a claim to them is kind of brainless. Once I call them, I get a response from the contractor in less than a day. Then we schedule from there depending on my schedule and they come out. The most important thing that people should understa... read more
The air conditioning unit was cycling on and off. I’m usually at a computer all day long so I just logged right in to submit a claim. Once you log in, it was right there. The issue was it didn't give you the alternative, like a memo or note, because we had two things. When it asked questions, I didn't know which box to check because two applied. And it only gave me the option to check one. It should have a note box where if you wanted to say something because I wasn't sure which one would be the right answer there.When I sub... read more
It really is a relief to know they are there and it is well worth the money. They respond to our needs quickly and my GF Fridge was fixed in 20 minutes. They know what they are doing and I highly recommend this service to anyone.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.