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American Sale Customer Service/ Pick-Up/ Warehouse
- Retail
- Tinley Park, IL
About this business
Location details
8407 185th St, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very disappointed. I bought wreath lights for outdoors. They worked one season. Called the store, no warranty at all. ******* actually hung up on me. Do not buy from this company. They do not stand behind their products.
Business response:
Hello ***. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. If you have anything else to resolve, we encourage you to call our **************** at ************. Thank you.
Dealing with the pool installers has made our whole pool experience horrible. Sum it up. I have had 3 liners installed since May. 1st time my pool was installed wrong and my walls where caving in. Was told over and over that was normal. 2nd time after filling it fully and draining it took the whole pool down. Once back up the ground was so unlevel with holes and trenchs all over. 3rd time was the best experience we had. They replaced my liner but unfortunately my ground is still extremely unleved and they did everything poss... read more
Business response:
Hi *******. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our *********************** to address. We completely understand your frustration and are looking into this matter to resolve as soon as possible. Thank you for your time and patience.
DO NOT GO THERE! The worst customer service in the history of mankind. These people only care about one thing only-taking your money. We purchased a pool from them in March, they had their third party installer install it. American Sale washes their hands after they deliver the pool. The pool was not level. We went to the Bridgeview store and the apathetic store manager said "you gotta call customer service". We called several times no one got back to us. Finally after talking to the salesperson, who probably is too good to ... read more
The installer rushed and forgot install s*** off valves. They threaten to push back our install. Pool floor is lumpy and can feel the metal brackets. The pool will have to be redone with new liner cause it seems we have a leak. American sale has not addressed our issues and difficult to talk to some regarding getting it fixed. Contacted them various times via email or call and got nothing. Paid a lot of money for this. I dont recommend purchasing a pool from American Sales since they just take the money and dont want to deal... read more
Terrible delivery service. Not careful at all. Hot tub fell from the trailer and they looked around to see if anyone saw. I was standing right there! They continued to set up the hot tub and once I got inside it to wipe it down I found multiple parts broken. They didnt inspect the hot tub at all after dropping it. 10k hot tub that I cant even use now. Cant fill it up yet, now I need to wait weeks for them to come fix it! Avoid this place! No reason to buy from them when they cant ensure safe and efficient delivery. Poor cust... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, *******. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. Our ********************** has been informed and is scheduled to come out today 10/3 and resolve any issues. We completely understand your frustration and thank you for your time and patience while we work to resolve this issue.
No call was received when the item arrived and had been in their warehouse for weeks. I was told to take the issue up with the salesman *********The item was delivered to an address in a neighboring town. It took multiple calls to finally receive my item.
Business response:
*********************, thank you for taking the time to provide us with this feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. After looking into this matter further we see that there was a lead time of approximately 12 - 16 weeks in which the store associate should have informed you about. Once the order is paid in full, our team is able to deliver the item. The cover was in the warehouse until your order was paid in full. Our records show that ... read more
DO NOT BUY FROM AMERICAN SALE!1 year later Our liner has a defect and is leaking. As stated by American Sale it is clearly A MANUFACTURED DEFECT that is allegedly covered under a 10 year warranty because we cannot find a tear. We can get into how we got FUC*ED out of more money there later.Again we started calling American Sale and they just gave us the runaround. Oh we need to take this to customer service 2 days later the same person would call back and act as though they never spoke to us at all. This has been going on fo... read more
Business response:
Hi ***. Thank you for taking the time to provide us with this feedback. Were sorry we failed to meet your expectations. We have sent this feedback on to our management to address. Leaving the sand under the pool wet, is fairly normal when installing a pool. According to our records your pool was installed in May 2021 and we were informed about the rip in the liner this year, after your 1 year warranty had expired. In order to assist with this, we recommended reaching out to the manufacturer to file a claim since in the case ... read more
Brand new hot tub had a defect from day 1. ****************** is unresponsive, and it took multiple calls, and over a month to get resolution. Resolution was to swap out the tub with a new one, and hook it back up. When they delivered, they would not hook back up the electric so I had to pay an electrician again to come and pick it up. My message about reimbursement for that cost or even a store credit has not been answered.I would not buy from them again just based on the very bad service department experience. Hopefully no... read more
I contacted American Sales on June 2, 2022 after purchasing a new patio dining set. The table which is aluminum was advertised to have double baked on protection that would last for years. It didnt. Before I could even use the table the finish did not withstand the rain. It had horrible unsightly spots. Fast forward after waiting 2.5 months for a replacement table on Friday August 12th the wrong style table was delivered. Summer is almost over, I wont need it soon. I need the correct NEW table delivered with a sense of urgen... read more
Business response:
Hi ***. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. We have sent this feedback directly to our management to address. After looking into this matter further, we see that our **************** has been in contact with the manufacturer to resolve this issue as soon as possible. We understand your frustration and sincerely apologize and assure you that we are doing everything possible to make this right. A team member will be in contact with you with updates. Than... read more
Frequently asked questions about American Sale Customer Service/ Pick-Up/ Warehouse
How is American Sale Customer Service/ Pick-Up/ Warehouse rated?
American Sale Customer Service/ Pick-Up/ Warehouse has a 4.8 star rating with 2,353 reviews.
When is American Sale Customer Service/ Pick-Up/ Warehouse open?
American Sale Customer Service/ Pick-Up/ Warehouse is closed now. It will open at 10:00 a.m.