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American Sale Customer Service/ Pick-Up/ Warehouse
- Retail
- Tinley Park, IL
About this business
Location details
8407 185th St, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased an above ground pool in Fall of 2021 and was told we would be first on the installation list for spring of 2022. The sales order stated an April/May installation date. The pool and equipment was delivered in March 2022. After several calls I was told we we had been assigned and installer and would hear from them. Never heard from the installer and when attempted to call their mailbox was full. I had to call American Sale corporate and leave messages with the pool installation mailbox but would never get a call b... read more
Business response:
Hello ***. Thank you for taking the time to provide us with this feedback. We have high expectations for ourselves and are truly sorry to hear this was not met. The initial installer you were assigned to wanted to charge 3x the rate that we paid to installers or have the customer pay the difference in price, which was not something we believed in as we always try to keep our prices as reasonable as possible for all of our customers. The installer had then backed out due to this reason without warning. This was something we w... read more
Took nearly 6 weeks to get my hot tub when I was told 3 weeks delivery, then after installation, a 20 volt plug that needed a special outlet was needed, so until my electrician has time to come out, Im stuck with my thumb up my a** looking out my window at a water filled hot tub that cant be plugged in when I had 6 weeks to prepare it I knew.
Business response:
Hello ******. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. Please refer to section 11 of your hot tub agreement, as this section has information on the specific electrical requirements needed for your model which you have signed and read upon purchasing the hot tub. However, we do understand your frustration and will address your experience internally. Thank you for your feedback and we hope you will be able to enjoy your hot tub soon. If you have anything else... read more
Very disappointed. I bought wreath lights for outdoors. They worked one season. Called the store, no warranty at all. ******* actually hung up on me. Do not buy from this company. They do not stand behind their products.
Business response:
Hello ***. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. If you have anything else to resolve, we encourage you to call our **************** at ************. Thank you.
Dealing with the pool installers has made our whole pool experience horrible. Sum it up. I have had 3 liners installed since May. 1st time my pool was installed wrong and my walls where caving in. Was told over and over that was normal. 2nd time after filling it fully and draining it took the whole pool down. Once back up the ground was so unlevel with holes and trenchs all over. 3rd time was the best experience we had. They replaced my liner but unfortunately my ground is still extremely unleved and they did everything poss... read more
Business response:
Hi *******. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our *********************** to address. We completely understand your frustration and are looking into this matter to resolve as soon as possible. Thank you for your time and patience.
DO NOT GO THERE! The worst customer service in the history of mankind. These people only care about one thing only-taking your money. We purchased a pool from them in March, they had their third party installer install it. American Sale washes their hands after they deliver the pool. The pool was not level. We went to the Bridgeview store and the apathetic store manager said "you gotta call customer service". We called several times no one got back to us. Finally after talking to the salesperson, who probably is too good to ... read more
The installer rushed and forgot install s*** off valves. They threaten to push back our install. Pool floor is lumpy and can feel the metal brackets. The pool will have to be redone with new liner cause it seems we have a leak. American sale has not addressed our issues and difficult to talk to some regarding getting it fixed. Contacted them various times via email or call and got nothing. Paid a lot of money for this. I dont recommend purchasing a pool from American Sales since they just take the money and dont want to deal... read more
Terrible delivery service. Not careful at all. Hot tub fell from the trailer and they looked around to see if anyone saw. I was standing right there! They continued to set up the hot tub and once I got inside it to wipe it down I found multiple parts broken. They didnt inspect the hot tub at all after dropping it. 10k hot tub that I cant even use now. Cant fill it up yet, now I need to wait weeks for them to come fix it! Avoid this place! No reason to buy from them when they cant ensure safe and efficient delivery. Poor cust... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, *******. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. Our ********************** has been informed and is scheduled to come out today 10/3 and resolve any issues. We completely understand your frustration and thank you for your time and patience while we work to resolve this issue.
No call was received when the item arrived and had been in their warehouse for weeks. I was told to take the issue up with the salesman *********The item was delivered to an address in a neighboring town. It took multiple calls to finally receive my item.
Business response:
*********************, thank you for taking the time to provide us with this feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. After looking into this matter further we see that there was a lead time of approximately 12 - 16 weeks in which the store associate should have informed you about. Once the order is paid in full, our team is able to deliver the item. The cover was in the warehouse until your order was paid in full. Our records show that ... read more
DO NOT BUY FROM AMERICAN SALE!1 year later Our liner has a defect and is leaking. As stated by American Sale it is clearly A MANUFACTURED DEFECT that is allegedly covered under a 10 year warranty because we cannot find a tear. We can get into how we got FUC*ED out of more money there later.Again we started calling American Sale and they just gave us the runaround. Oh we need to take this to customer service 2 days later the same person would call back and act as though they never spoke to us at all. This has been going on fo... read more
Business response:
Hi ***. Thank you for taking the time to provide us with this feedback. Were sorry we failed to meet your expectations. We have sent this feedback on to our management to address. Leaving the sand under the pool wet, is fairly normal when installing a pool. According to our records your pool was installed in May 2021 and we were informed about the rip in the liner this year, after your 1 year warranty had expired. In order to assist with this, we recommended reaching out to the manufacturer to file a claim since in the case ... read more
Frequently asked questions about American Sale Customer Service/ Pick-Up/ Warehouse
How is American Sale Customer Service/ Pick-Up/ Warehouse rated?
American Sale Customer Service/ Pick-Up/ Warehouse has a 4.8 star rating with 2,443 reviews.
When is American Sale Customer Service/ Pick-Up/ Warehouse open?
American Sale Customer Service/ Pick-Up/ Warehouse is open now. It will close at 5:00 p.m.