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American Sale Customer Service/ Pick-Up/ Warehouse
- Retail
- Tinley Park, IL
About this business
For 60 years our family business has been helping customers have more fun at home. We help by picking out products that offer the most value based on our experience. We also help by making the purchase easy and we are always here to help answer questions. I invite you to join our 1 million strong customer family. We appreciate your business
Location details
8407 185th St, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dealing with the pool installers has made our whole pool experience horrible. Sum it up. I have had 3 liners installed since May. 1st time my pool was installed wrong and my walls where caving in. Was told over and over that was normal. 2nd time after filling it fully and draining it took the whole pool down. Once back up the ground was so unlevel with holes and trenchs all over. 3rd time was the best experience we had. They replaced my liner but unfortunately my ground is still extremely unleved and they did everything poss... read more
DO NOT GO THERE! The worst customer service in the history of mankind. These people only care about one thing only-taking your money. We purchased a pool from them in March, they had their third party installer install it. American Sale washes their hands after they deliver the pool. The pool was not level. We went to the Bridgeview store and the apathetic store manager said "you gotta call customer service". We called several times no one got back to us. Finally after talking to the salesperson, who probably is too good to ... read more
The installer rushed and forgot install s*** off valves. They threaten to push back our install. Pool floor is lumpy and can feel the metal brackets. The pool will have to be redone with new liner cause it seems we have a leak. American sale has not addressed our issues and difficult to talk to some regarding getting it fixed. Contacted them various times via email or call and got nothing. Paid a lot of money for this. I dont recommend purchasing a pool from American Sales since they just take the money and dont want to deal... read more
Terrible delivery service. Not careful at all. Hot tub fell from the trailer and they looked around to see if anyone saw. I was standing right there! They continued to set up the hot tub and once I got inside it to wipe it down I found multiple parts broken. They didnt inspect the hot tub at all after dropping it. 10k hot tub that I cant even use now. Cant fill it up yet, now I need to wait weeks for them to come fix it! Avoid this place! No reason to buy from them when they cant ensure safe and efficient delivery. Poor cust... read more
No call was received when the item arrived and had been in their warehouse for weeks. I was told to take the issue up with the salesman *********The item was delivered to an address in a neighboring town. It took multiple calls to finally receive my item.
DO NOT BUY FROM AMERICAN SALE!1 year later Our liner has a defect and is leaking. As stated by American Sale it is clearly A MANUFACTURED DEFECT that is allegedly covered under a 10 year warranty because we cannot find a tear. We can get into how we got FUC*ED out of more money there later.Again we started calling American Sale and they just gave us the runaround. Oh we need to take this to customer service 2 days later the same person would call back and act as though they never spoke to us at all. This has been going on fo... read more
Brand new hot tub had a defect from day 1. ****************** is unresponsive, and it took multiple calls, and over a month to get resolution. Resolution was to swap out the tub with a new one, and hook it back up. When they delivered, they would not hook back up the electric so I had to pay an electrician again to come and pick it up. My message about reimbursement for that cost or even a store credit has not been answered.I would not buy from them again just based on the very bad service department experience. Hopefully no... read more
I contacted American Sales on June 2, 2022 after purchasing a new patio dining set. The table which is aluminum was advertised to have double baked on protection that would last for years. It didnt. Before I could even use the table the finish did not withstand the rain. It had horrible unsightly spots. Fast forward after waiting 2.5 months for a replacement table on Friday August 12th the wrong style table was delivered. Summer is almost over, I wont need it soon. I need the correct NEW table delivered with a sense of urgen... read more
My Patio chair was delivered with one leveler missing,chair was suppose to be replaced instead the delivery guys took the chair apart on the truck and put a another part on the chair with a leveler on it,now the chair legs are uneven we were told to just sit in the chair and it will get better,we did not accept that and had the delivery guys to correct the problem by leveling the chair legs,the delivery was terrible.
Frequently asked questions about American Sale Customer Service/ Pick-Up/ Warehouse
How is American Sale Customer Service/ Pick-Up/ Warehouse rated?
American Sale Customer Service/ Pick-Up/ Warehouse has a 4.8 star rating with 2,305 reviews.
When is American Sale Customer Service/ Pick-Up/ Warehouse open?
American Sale Customer Service/ Pick-Up/ Warehouse is closed now. It will open tomorrow at 10:00 a.m.