This profile has been claimed by the business owner or representative.
America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
Get directions
This company came with the house purchase, just had to pay a monthly fee. We used them once for a cheap repair for our tub and it was fine, maybe a $60 fix. However their site says something like, "things break, your wallet shouldn't". Well, our furnace went out from normal wear and tear, (its an 18 year old unit), and the contractor stated as such to APHW. They denied it stating it was due to not being serviced or whatever and referred us to insurance. However there is literally a log on the furnace that shows the dates of ... read more
Business response:
Hello ******,Thank you for taking the time to submit your review; I can understand your frustration.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your contracts, I see that we were able to assist you on claims for your plumbing and A/C.Upon review of your furnace claim, I see that the contractor advised that the condensate drain line was c... read more
If I could give less than 1 star, I would. Their gimmick is they allow you to select your own vendor to make the repairs and they only cover UP TO a certain amount. My deductible is only $100 and both time I opened claims I was out of pocket $479 the first time and $294. They speak to the technician and you can hear them toggling in their minds how to NOT pay claims. You select the vendor and when they arrive you are left holding the bag and having to pay WAY MORE than your deductible. I absolutely HATE this company and will... read more
Business response:
Hello *******,Thank you for taking the time to submit your review; I can understand your frustration.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your account, I see that you have opened 3 claims, including your kitchen appliance claim for your garbage disposal, which was closed after we received your email request to do so.Upon review of... read more
Zero Stars, if I could have given less stars, I would Highly recommend that NO ONE use this insurance company. Unfortunately this is the warranty company that came with the closing for my mothers new home purchase and they have done everything in their power not too pay out. They should also do a better job at training their associates because before getting any work done on our home we did reach out to the insurance company for clarity and was given information as far as pay out that they did not honor. this company should ... read more
Business response:
Hello *************,Thank you for taking the time to submit your review; I can understand your frustration.I would like to review the claim(s), however we would need your mother to authorize us to review her account. Please have her send her name, warranty number and contact information to **************************** and I will review her claims.Respectfully,Customer Care Support Team
We have opened two claims since buying our home. Its too obvious that they are focused on finding a reason to not pay anything. Highly recommend NOT using this company.
Business response:
Hello ******,Thank you for taking the time to leave us a review. I can understand your frustration, and I have reviewed your claims for a better understanding.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. This contract covers only those items which are specified as covered in the section of the agreement titled What is Covered? If a system and or item i... read more
********************* on this warranty company! I wish I had read all the negative reviews first and not listened to our realtor about getting the warranty which cost us about $675 for the year and covered nothing. Now they raised the cost up to $975/year so I immediately cancelled the warranty. What a joke! I will put the money in the bank and pay for any repairs on my own without having to worry about getting their approval. Do yourself a favor and put your money in the bank instead of wasting it on this scam!
Business response:
Hello ********, Thank you for taking the time to leave us a review. I can understand your frustration, and I have reviewed your warranty for a better understanding. I see that your original warranty was purchased through a real estate transaction, which has special pricing. While our upgraded renewal warranty package does cost more than your original pricing, it also includes new features as we have upgraded our services. That being said, homeowners are always welcome to reduce coverage to our standard package as well. I als... read more
I think they talk a line of bullshit! Scammers just want your money put the payment into a savings account for ************! At least you will get interest on your money.
Business response:
Hello ****,Thank you for taking the time to leave us a review. I can understand your frustration, and with the information provided I have reviewed your claim.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything. The warranty does not cover repairs or replacements due to missing parts and/or previous improper installation.I see that when we spoke with your contractor, he advised that the cause of the roof leak was due to missing flashing. P... read more
I have received an estimate for service repair on my HVAC for **** and they would only cover 700 and they said it was based on the age of unit, one time they said they will cover the service and I had to submit the invoice after they receiving the invoice they denied the claim
Business response:
Hello *****, Thank you for taking the time to leave us a review. I can understand your frustration, and I have reviewed your claim. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. Approval amounts for systems beyond manufacturers/industry standard life expectancy are the sole discretion of the Company. Upon reviewing your claim, the information provided b... read more
This is a scam. They are so focused on denying the claims, they offer the dispute option before you've finished speaking. Of course, they're still going to deny your claim after you dispute it. Further, they really make it laborious to access their online claim system. I'm sure plenty of people give up before getting that far. You are better off putting that contract sum in a bank account and applying it to ************.
Business response:
Hello ******,Thank you for taking the time to leave us a review. I can understand your frustration, and with the information provided, I have been able to review your claim. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear; it does not cover everything. This Agreement does not cover any preexisting defects. In order to qualify for coverage, potentially covered items must be fully operational and in satisfactory working condition upon occupancy of the home.Upon the r... read more
This is the worst home warranty basically charge my mother $125.00 for nothing Sent a technician out that didn't do anything to fix the problem. Then when she called they said they will have to charge her again if they send someone else out at this point we may as well just find a plumber ourselves. What is the need in paying for a home warranty
Business response:
Hello ********, Thank you for taking the time to leave us a review. I can understand your frustration, and I would like to review your moms claim, but I am unable to locate her account with the limited information provided. Please send this review along with her property address and contact information to **************************** and I will be in contact with her. At Americas Preferred Home Warranty, we offer the freedom of choosing your own licensed contractor; check out this short clip to see why our homeowners enjoy t... read more
Frequently asked questions about America's Preferred Home Warranty
How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.1 star rating with 7,179 reviews.
When is America's Preferred Home Warranty open?
America's Preferred Home Warranty is open now. It is open 24/7.