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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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I've had a policy with **** for over ten years and made my first claim today. My HVAC unit nearly caught on fire and they will not cover any part of the repair, labor or parts because it is under a manufacturer's parts-only warranty for two more years. Listen when people tell you not to trust this company, they will find a way not to pay your claim and there's nothing you can do about it.
Business response:
Hello ****,Thank you for taking time to submit this review.Upon review of your Gas Furnace claim, I'm pleased to see that we were able to make an adjustment in your favor. I attempted to contact you regarding the adjustment but was unable to reach you. Please call our *************************** 24/7/365 at ************ and follow the instructions left on your voicemail. Did you know we also provide a blog? It's full of helpful articles and videos with tips and tricks to keep your home systems and appliances running smoothly... read more
Do not use this company. I had a part of a toilet break and cause thousands of dollars of damage to a home I purchased 2 days prior. They found a minuscule reason to deny the claim that the plumber specifically said was not the issue and that it was normal wear and tear (which is explicitly covered in the contract) yet decided they know better than a professional and denied the claim. This took them 3 months to even call me back regarding this issue. As a first time home-buyer I feel completely duped and disgusted with this ... read more
Business response:
Hello ****, Thank you for taking the time to submit your review. Upon review of your concealed plumbing claim, I am pleased to see that we were able to make an adjustment in your favor! Thank you for taking the time to speak with me today. Please follow the instructions that I gave you for receiving your reimbursement. Feel free to contact our *************************** with any questions you have. They are available 24/7/365 at ************ Further information regarding the determination that was made on your claim can be ... read more
MY APHW came with the house I bought in November. In January the heat pump located in my garage went out. It took several phones calls and emails just to get a claim started. Then the contractor must call APHW while on site to discuss the repair which was only $160 less my $50 deductible so only a $110 claim...THEY DENIED THE CLAIM stating that only the "CENTRAL HEATING SYSTEM" was covered and not my garage heat pump and I should have read the FINE print. They knew right off the bat the unit was in my garage and should have ... read more
Business response:
Hello *******,Thank you for taking the time to submit your review; I can understand your frustration.Upon review of you HVAC claim, I'm pleased to see that we made an adjustment in your favor. Thanks for speaking with me today about that adjustment and please follow the reimbursement process that we discussed. If you have any questions, please contact our *************************** at ************. They are available 24/7/365. Further information regarding the determination that was made on your claim can be found in the on... read more
This company came with the house purchase, just had to pay a monthly fee. We used them once for a cheap repair for our tub and it was fine, maybe a $60 fix. However their site says something like, "things break, your wallet shouldn't". Well, our furnace went out from normal wear and tear, (its an 18 year old unit), and the contractor stated as such to APHW. They denied it stating it was due to not being serviced or whatever and referred us to insurance. However there is literally a log on the furnace that shows the dates of ... read more
Business response:
Hello ******,Thank you for taking the time to submit your review; I can understand your frustration.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your contracts, I see that we were able to assist you on claims for your plumbing and A/C.Upon review of your furnace claim, I see that the contractor advised that the condensate drain line was c... read more
If I could give less than 1 star, I would. Their gimmick is they allow you to select your own vendor to make the repairs and they only cover UP TO a certain amount. My deductible is only $100 and both time I opened claims I was out of pocket $479 the first time and $294. They speak to the technician and you can hear them toggling in their minds how to NOT pay claims. You select the vendor and when they arrive you are left holding the bag and having to pay WAY MORE than your deductible. I absolutely HATE this company and will... read more
Business response:
Hello *******,Thank you for taking the time to submit your review; I can understand your frustration.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your account, I see that you have opened 3 claims, including your kitchen appliance claim for your garbage disposal, which was closed after we received your email request to do so.Upon review of... read more
Zero Stars, if I could have given less stars, I would Highly recommend that NO ONE use this insurance company. Unfortunately this is the warranty company that came with the closing for my mothers new home purchase and they have done everything in their power not too pay out. They should also do a better job at training their associates because before getting any work done on our home we did reach out to the insurance company for clarity and was given information as far as pay out that they did not honor. this company should ... read more
Business response:
Hello *************,Thank you for taking the time to submit your review; I can understand your frustration.I would like to review the claim(s), however we would need your mother to authorize us to review her account. Please have her send her name, warranty number and contact information to **************************** and I will review her claims.Respectfully,Customer Care Support Team
We have opened two claims since buying our home. Its too obvious that they are focused on finding a reason to not pay anything. Highly recommend NOT using this company.
Business response:
Hello ******,Thank you for taking the time to leave us a review. I can understand your frustration, and I have reviewed your claims for a better understanding.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. This contract covers only those items which are specified as covered in the section of the agreement titled What is Covered? If a system and or item i... read more
********************* on this warranty company! I wish I had read all the negative reviews first and not listened to our realtor about getting the warranty which cost us about $675 for the year and covered nothing. Now they raised the cost up to $975/year so I immediately cancelled the warranty. What a joke! I will put the money in the bank and pay for any repairs on my own without having to worry about getting their approval. Do yourself a favor and put your money in the bank instead of wasting it on this scam!
Business response:
Hello ********, Thank you for taking the time to leave us a review. I can understand your frustration, and I have reviewed your warranty for a better understanding. I see that your original warranty was purchased through a real estate transaction, which has special pricing. While our upgraded renewal warranty package does cost more than your original pricing, it also includes new features as we have upgraded our services. That being said, homeowners are always welcome to reduce coverage to our standard package as well. I als... read more
I think they talk a line of bullshit! Scammers just want your money put the payment into a savings account for ************! At least you will get interest on your money.
Business response:
Hello ****,Thank you for taking the time to leave us a review. I can understand your frustration, and with the information provided I have reviewed your claim.The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything. The warranty does not cover repairs or replacements due to missing parts and/or previous improper installation.I see that when we spoke with your contractor, he advised that the cause of the roof leak was due to missing flashing. P... read more
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America's Preferred Home Warranty has a 4.1 star rating with 7,677 reviews.
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