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Anaheim Hills Pet Clinic
- Veterinarians
- Anaheim, CA
About this business
Location details
5799 E La Palma Ave, Anaheim, CA, 92807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 7:30 a.m. to 9:00 p.m. |
Calicivirus was contracted at Anaheim Hills Vet Clinic in April. Dr. Nguyen performed the dental procedure. The visit with my 2 very serious ill cats was with another vet, she was terrible. She was the one that rescinded the recommendation to keep them both overnight. The technician also provided a wrong timeline for the fungus test and was dismissive. The only reason I have posted this review sooner is because my cat died in June. He was one of the two cats that was healthy but was infected by his brother who came home infe... read more
Business response:
We are very sorry that your pet's are sick, we understand how frustrating this situation can be. I would like the opportunity to address this situation but unfortunately I cannot find any record of any patients in any department contracting Calicivirus. I do believe your review may have been meant for another hospital but If you could give me your information so that I can verify these claims and if this is something that happened at our hospital I would really appreciate an opportunity to address this concern, we pride o... read more
Had an appointment for my dog, it was for 1:45, at 2:00 I asked when will see be seen, well they went in the back, came out 10 min later and told me they cancelled the appointment because of well care, i was there for a vaccine, oh, we left you a message, and no i never got a message at all! I got a confirmation of appointment. I will never go back there, i was a regular customer, my Dog cried for 40 mins all they did was nothing. Don't go to that place not so helpful and they are rude and dishonest!!!!!!!!!!
After 2 years with this vet I am absolutely DONE with them. I drove 30 minutes to get to my appointment I arrive and they said I had to reschedule my appointment. Fuck this place. With the prices of gas these days these people want me to come on a different day. Absolutely not I am already looking for another vet. A phone call would've been better than making me drive for half an hour to be turned down from my appointment. GO SOMEWHERE ELSE
Business response:
Carolina, We understand your frustration with being asked to have your appointment rescheduled. However, you were 15 minutes late to your appointment, and per our policy we may have to reschedule when that much appointment time is missed. We send out several reminders about this, and the policy has been in place since the end of last year. When one client is late it can push back the entire schedule and cause us to be late to see other clients. We strive to see everyone on time and in turn, ask our clients to be on time. In... read more
Price gouging! $96 for my 2 dogs anal glands to be expressed. $36 plus a new and improved $12 vet tech fee on top of the $36 so $48 for anal glands?!?! The same tech did both of my dogs and I was charged the $12 fee for both dogs. Time to find a veterinarian that doesn't charge a fee on top of a fee! SMH
I would not recommend Anaheim Hills Pet Clinic to anyone that loves their dog and wants the upmost care for them during an emergency. It was a stressful day for me taking my English Bulldog who started turning purple and couldn't breathe to Anaheim Hills clinic. When I got there I was immediately attended and my dog was taken back due to her color. What went wrong was before my dog was even able to be given oxygen she had to wait as she was unable to breathe until a payment process was completed. It was uncomfortable as I wa... read more
Business response:
Ms. Finan, I am sorry to hear about your experience during your first visit here with us. I know how stressful it can when our pet family members are not doing well. When you first entered our lobby on Friday, my front staff immediately noticed your pet was in distress and called a technician staff member up to assess your pet. As soon as our technician team member walked up, she noticed your pet in severe respiratory distress and cyanotic - your pets purple tongue. She asked for your permission to take your pet back immed... read more
I seriously question their business practices! They quoted me a price of $75.00 and when I picked up my beautiful Joey they charged me $85.00. They then told me that there was extra charges like rental payments of the facility. They asked me to whom I talked and of course I didn't get the lady''s name. They need to be responsible for their staff. My beautiful Joey was totally cut so close to unsatisfactory that I was sorry that I ever went there and subjected my beautiful dog to this . Respectfully, JoAnn kopchick negative t... read more
I am a newer client to this hospital. Dr. Nguyen was very nice and the front office is pleasant but once I asked for a written prescription, the tone changed. They really do not like when clients ask for them. Literally waited over an hour and 20 minutes for them to give them to me then to see that they didn't even write the correct prescriptions because they "lost" my pets records I presented at his first visit. I get needing a prescription in office for immediate help of our pets but for long term medication and flea medic... read more
Business response:
Hi Kari, Thank you for the feedback. We apologize that's how your experience went with written prescriptions. We know that you were here for an appointment for another pet at the time of getting the written prescription, so the wait did include being seen by the Doctor, having medication filled, and getting the written prescriptions together. We were also running a bit short on the staff end that day, so it may have contributed to your wait time. We do apologize for that but appreciate your patience and understanding. We ... read more
I would give 0 stars if I could. Stay away from this place if you are in an emergency situation! I brought my cat in because she had blood in her urine. The ER clinic opens at 11 a.m. My fur baby and I were there by 11:15 a.m. We were not seen until 4 PM! So my fur baby spent 4 hours in a carrier sitting in her own pee with nothing to eat and no water. They collected a sample of my cats urine for analysis and called me TWO DAYS later to let me know they lost it. The pain killers haven't done anything to help my cat. To... read more
Business response:
Ms. Demaio, I am sorry to hear that your pet is not feeling better. According to our follow up conversation with you the day after your visit, Ginger was doing well. As for your sample, I do apologize, but it is out of our control when the laboratory misplaces a sample. We offered for you to return to collect another sample and a full refund for the urine diagnostics – but you declined. Addressing your wait time, on most occasions, our doctor and tech team work very hard to get every walk-in patients seen in a timely manne... read more
We had an appointment at 10am, and we are still waiting. The girl at the front desk is rude and unpleasant and definitely not helpful. She didn't even acknowledge the fest that we had been waiting, never followed up or even looked at us. She should not be working at the front desk.
Frequently asked questions about Anaheim Hills Pet Clinic
How is Anaheim Hills Pet Clinic rated?
Anaheim Hills Pet Clinic has a 4.4 star rating with 1,002 reviews.
When is Anaheim Hills Pet Clinic open?
Anaheim Hills Pet Clinic is open now. It will close at 9:00 p.m.