Animal Care Center of Downers Grove

Paulo D. 

on Yelp

2 years ago

The staff are all pencil pushers and not concerned with you or your dog. I went in there for service and they weren't to concerned with my dog. I didn't have an appointment but was the first one there. Once again all show never will I go there again or give them a review. 

Angela N. 

on Yelp

3 years ago

Grooming is fine but the Front Desk is always a problem. Every time we take our dog there for grooming she needs some kind of vaccine which is fine . What's not fine is EVERY time I ask for what my total will be and then I go in and its different. Today was our last time at this place. A week ago I was quoted $146 for the vaccines and bath. Today I drop her off and Jaqueline tells me No it's $158 , whoever you spoke to made a mistake. She prints me out a breakdown and it's $189 !!!! Ummm you literally just told me out of you... read more

Scott H. 

on Yelp

3 years ago

Came in today for a 10 am 2nd follow up appointment after surgery for my dog. Arrived at 9:50 , they weighed my dog and promptly put me in a 8X8 room, with no windows, no TV, no chairs, just a small laminated plywood seat. Waited in the room for 40 minutes, no one showed up. Went out to front desk and told the lady I cant sit in that room anymore, and that I will be waiting outside. Wait another 15 minutes outside, no one comes to get me, go inside tell the same lady I cant wait any longer. She responds that "they just ... read more

Courtney B. 

on Yelp

3 years ago

Took my cat Lexi about a year ago because she had anemia and was very very ill. They did not notify me what shots she was being given and just said that she should feel better soon. I brought her home that night and watched her until I went to bed and she did not look better at all. The next morning I woke up she was dead. It was traumatizing and horrific. We asked for a refund because they quite frankly killed our cat. They gave it but days later TOOK THE MONEY BACK?? this place is absolutely disgusting and they only care a... read more

Amanda C. 

on Yelp

3 years ago

Blatantly lied to. What happened my puppy got stung either by a bee and his muzzle swelled up with his eyes swollen shut. The vet gave him an injection of steroids, which reduced the swelling in his face and eyes, and told me to give him Benadryl. I did but he threw up the Benadryl within 5 minutes. Next, excessive itching started all over his body, & he was biting and scratching under his armpits, and running from room to room in the house, trying to find a place, whining the whole time, he was running like someone was ch... read more

Jordan S. 

on Yelp

3 years ago

I brought my dog in for a de-shedding. I was told we also needed rabies for the de-shedding, and was asked if I wanted to add on other vaccines he was due for. I verbally confirmed twice that I was only interested in rabies, and the office manager went so far as to say that the other vaccines are typically only needed for boarding/training. They gave, and charged me for, annual distemper, intranasal bordatella, canine influenza, heartworm/tick blood test, and intestinal parasite screening (they didn't even get the fecal ... read more

Jillian H. 

on Yelp

3 years ago

I really hate writing bad reviews but I know when it comes to our pets care we all want the best. I brought my new puppy in to get her first round of shots (in my care) at this vet. I was very underwhelmed with the lack of care / information I received during the visit. I felt like I was just another puppy they were going to make hundreds of dollars off of. During the visit I was told what shots she would receive with out any explanation of what they were. They took her back to give the shots and came back and told me I was ... read more

Thomas D. 

on Yelp

4 years ago

This place does not care about your animals. You call them and they tell you "oh well take them to an emergency vet we have no open appointments" after we have been long time customers/patients. They care about the all mighty dollar. My dog was in there two days ago for pancreatic issues and what they did, did not solve it. We called back to get our dog into an appointment for today Saturday 9/4 and again said we must use and emergency vet because "we have no open appointments" do not use them they will waste your time and ... read more

Allie C. 

on Yelp

4 years ago

Tried bringing my dogs in for grooming, was told they needed to be up to date on all vaccines which is fine but I asked to waive the flu vaccine and they said that was fine by phone. Upon arrival I'm told that they need it or they can't be groomed at all, and it's $41 per dog. This is unacceptable as 1 booster does not grant immunity, you need two flu boosters for their first round and the fact that you're trying to push this is ridiculous