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Arhaus Corporate Office
- Furniture Stores
- Hudson, OH
About this business
Location details
51 E. Hines Hill Rd., Hudson, OH, 44236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terribly rude sales manager, seemed annoyed even though we were buying multiple rooms for our house.
Business response:
Hello—Thank you for reaching out. Could you please provide your contact information to social@arhaus.com so we can have a team member reach out?
I just rented a truck and drove close to 100 miles round trip to purchase a display sofa and chair that the sales girl said was available, over 2000 in merchandise and was going to hold for me , 5 minutes away she called to say I could look at it and purchase it but would need to leave over the weekend so they wouldn't have a vacant spot on sales floor! really... so not only was I out the 200 for the truck but the time and aggravation ,unbelievable I will never shop her again!
Business response:
Hello Kari—Thank you for reaching out. Could you please provide your order number + contact information to social@arhaus.com so we can have a team member reach out?
I bought a sofa and 9 months later the fabric started to pill horribly. I contacted the store and was told that this was considered wear and tear and was not covered under the 1 year warranty. There are two people in my house (no kids) and the sofa doesn’t even get used on a daily basis. How much wear and tear can there be in 9 months? This was my first time purchasing furniture from Arhaus and I will not do it again. So disappointing.
Business response:
Hello Pam—Thank you for reaching out. Could you please provide your order number + contact information to social@arhaus.com so we can have a team member reach out?
Buyer beware! Horrible experience end to end. Started with a sales person continuing to remove their mask in front of my pregnant wife. Consistent issue with their billing and system. Had to ask 4 times to have our phone number updated after not receiving follow ups at each turn. Ultimately had furniture arrive broken and not as advertised. They left me in the impossible position of having to choose between accepting it or starting the process over (12 week wait time, more in and out of our home during a pandemic). At every ... read more
Business response:
Hello Bryan—Thank you for reaching out. Could you please provide your order number + contact information to social@arhaus.com so we can have a team member reach out?
I bought a Baldwin sofa in 2010 for almost $2,000. It was rarely used until 2017. In 2019 I noticed the cushions had sunk, which causes hip pain when sitting on it. Also, the pillow inserts do not fit the pillow covers. I called customer service, they had a technician come out, and ultimately replaced the cushions and the technician said to just fluff up the pillows (which doesn't work). The cover for the pillow is clearly larger than the insert.In 2020 again the cushions sank. This time the technician that came out look at ... read more
Business response:
Hello Mary - Thanks for reaching out. Could you please provide your order number + contact information to social@arhaus.com so we can have a team member reach out?
BUYER BEWARE! Check BBB and other online review sites for how this company operates, because I sure wish I would have done so. My husband and I purchased a sectional THREE years ago and after numerous major production errors and failed attempts to repair, we still do not have what we paid $5200 for!!! 250 emails, phone calls, house visits, it goes on and on. This company is the epitomy of incompetence and they have absolutely zero respect for your time. STAY AWAY!
Business response:
Hello Lara - Thanks for reaching out. Would you send your contact information to social@arhaus.com so we can reach out?
BUYER BEWARE! Check BBB and other online review sites for how this company operates, because I sure wish I would have done so. My husband and I purchased a sectional THREE years ago and after numerous major production errors and failed attempts to repair, we still do not have what we paid $5200 for!!! 250 emails, phone calls, house visits, it goes on and on. This company is the epitomy of incompetence and they have absolutely zero respect for your time. STAY AWAY!
Horrible customer service and complete disregard for customer satisfaction
Frequently asked questions about Arhaus Corporate Office
How is Arhaus Corporate Office rated?
Arhaus Corporate Office has a 3.8 star rating with 9,100 reviews.
When is Arhaus Corporate Office open?
Arhaus Corporate Office is closed now. It will open at 9:00 a.m.