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Arhaus Corporate Office
- Furniture Stores
- Hudson, OH
About this business
Location details
51 E. Hines Hill Rd., Hudson, OH, 44236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Please read the entire message!! My Arhaus experience started out rocky going through three different sales reps, as sales rep don't stay there; worked with the store manager ordering furniture due inconsistent messages including delivery status and never knowing what to expect to return policy that was never articulated, leading to unapologetic rudeness. To illustrate Arhaus' inconsistent service, they do not confirm delivery and my two large orders were not coordinated until I linked the orders. When I had an issue it ... read more
This WAS one of my favorite stores and planned to purchase my bedroom set there. But after the lack of professionalism failure to communicate And total complete lack of assistance they are to be avoided at all costs. I reached out to the corporate office as my experience was so utterly horrendous and after initial response no follow up guess they could care less!!�
If you're ok with waiting 9 weeks (AND COUNTING) for IN STOCK furniture, go ahead and shop Arhaus. In the last week I've spoken with THREE "concierge" reps. Two promised to call me back after they PERSONALLY handled it. Neither did. The guy who sold us the furniture here in Austin (IN JANUARY) no longer works for them. They have 5k. I have 1 of 3 IN STOCK pieces ordered 9+ weeks ago. Uncool.
Horrible customer service. I've been trying to get a replacement cover for a chair for over 3 months and nothing. Not worth the money to have customer service this terrible.
Ordered a leather recliner. Arhaus insisted on their "white glove delivery" for an additional $149. Well, "white glove" turned into someone showing up at our door, unannounced, and completely rutting up the driveway in the process. Delivery received early February, and we have yet to have any response from Arhaus except a runaround. Very disappointed. We purchased a table from Ethan Allen - not a large purchase - but had great customer service and a handwritten thank you from the sales person. Arhaus has yet to say THA... read more
I visited Arhaus with my partner and another couple while we had some spare time. Walking into Arhaus was a wonderful experience. The displays were absolutely stunning and I was already spotting a few items I would want to come back for when I had more time. Once my little group made it through the doors, we were greeted by a lovely woman who we told we were just looking around at the moment. While my group slowly moved through the store looking through the displays and interesting decor, my first thought was just how attent... read more
Product quality is terrible. Couch back fabric sags. We had one couch replaced due to ripples and exposed staples. Second couch came w brackets installed backwards. Just terrible. $5k+ and we can't wait to replace it.
2nd time with horrible service. Was not in the store for 5 minutes when I was spoken to like a 5 year old. Furnished half my house in Chicago at Arhaus. Won't do it this time. Fool me once.......too many other stores to get furniture and great customer service.
Cold and uncaring. DO NOT ORDER ANYTHING IF YOU ARE NOT CERTAIN. THEY DO NOT TELL YOU THAT THERE IS A FEE IF YOU DONT LIKE IT IN YOUR HOME. IN THE FINE PRINT AND NOT MENTIONED. I WILL NOT SHOP THERE AGAIN EVER.
Frequently asked questions about Arhaus Corporate Office
How is Arhaus Corporate Office rated?
Arhaus Corporate Office has a 3.8 star rating with 9,103 reviews.
When is Arhaus Corporate Office open?
Arhaus Corporate Office is closed now. It will open at 9:00 a.m.