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Arhaus Corporate Office
- Furniture Stores
- Hudson, OH
About this business
Location details
51 E. Hines Hill Rd., Hudson, OH, 44236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beyond disappointed in the customer service! When it was time to spend thousands of dollars they were great.....follow up has been awful!
So disappointed... we were very excited to find a round dining table that my wife had been all over looking for, to go in our new house. Placed and order for dining set, and went ahead and included furniture for our bedroom too. Table was delivered, with two chairs missing, they magically didn't make it into the truck... never understood or explained why... Original order was placed in April. The bedroom furniture I was told would arrive in June... then July... the latest today "we don't know when"... a piece of furniture t... read more
My mother purchased some items and has been trying to return two of them, but they claim that they cannot find a table in their system that was delivered to her. She lives 2 blocks away and they can't send someone to pick up a table and a chandelier. I have been trying to help her with the situation since she is elderly and was getting nowhere with them.The most ridiculous experience that I have ever had. I have been getting the runaround for over a week and they still cannot tell me when these items can be picked up. Th... read more
Hate to say it but the reviews I read on Yelp were right. This company will promise you the moon & stars but they can't deliver it! We LOVE the furniture in this store but had such a terrible experience that we will likely never make another purchase from them. Our salesperson, Anna Maria, was attentive during the sales process. We ordered 2 leather chairs that were in stock and she helped us put together fabrics for a custom settee. We were so excited even if the custom piece was an 8 week wait (so we were told!). We placed... read more
After waiting 10 weeks for a bed we ordered, the wrong size was delivered. The delivery guys damaged our walls and floor, customer service at the store was entirely unresponsive and the best solution the corporate team came up with was wait 4 more weeks for them to "make" the right size. Every step of the way I had to push for a solution and even though they are a furniture company, they at no point realized a queen sized bed is not a king. Still waiting for reimbursement from their damages department and will be shocked if ... read more
Products are decent but the delivery and customer service are post-apocalyptic.
I am so disappointed in and angry with Arhaus Furniture Store. I bought a sofa from them that I have had a year and it is falling apart. I even bought the extra protection plan and was just informed that the "damage" is not covered. I had 13 pieces of furniture delivered (4 months late) in the spring of 2016 and 5 were damaged. This has been the worst experience. Now I have a $5000 sofa that won't even hold up for 1 year. Our children are grown so the sofa has not seen extensive use. that I have had a year and it is ... read more
Horrible customer service...Buyer beware...do not purchase warranty. Warranty does not hold up. They tell you one thing at the store and then when you need to use it you are denied....Sales people do not check on issues that you are having either. I spent a lot of money and I'm not happy with my person from start to finish. Shame on me for liking this store. Never again....
Frequently asked questions about Arhaus Corporate Office
How is Arhaus Corporate Office rated?
Arhaus Corporate Office has a 3.8 star rating with 9,103 reviews.
When is Arhaus Corporate Office open?
Arhaus Corporate Office is closed now. It will open at 9:00 a.m.