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Arhaus Corporate Office
- Furniture Stores
- Hudson, OH
About this business
Location details
51 E. Hines Hill Rd., Hudson, OH, 44236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Arhaus - Furniture store - Edina Mn - Buyer Beware. August 2017, ordered several pieces of furniture, including a custom chair and 2 custom sofas (74" length & 46" depth and 94" length & 46" depth. November 2017 rec'd damage chair with tags removed, rec'd both sofas 2"+ shorter in length and depth, one sofa has tags for Crate and Barrel, the other Arhaus, very odd. Also, purchased extra insurance for all pieces. I was told the documents for the additional insurance on all pieces would be delivered with the furniture, it was... read more
Super rude to my teenagers. Told my daughter to move and then I overheard her tell an associate, “I’ll watch them”. They don’t need watching at 13 and 16 and are good Christian kids. They have had their shots and they are potty trained. Won’t ever be back.
When we moved in to our house, we decided it was time to get nice bedroom furniture. We splurged on a set from Arhaus that we planned on having forever. I regret that decision. We have had four drawer glides break. The last one broke on Thanksgiving weekend. I have called the Arhaus concierge a dozen times since then. They “don’t have any replacements in stock.” They probably ran out sending them to all the other people that bought this set. I keep hearing “we’ll have them next month” for the last three months!!! Now it’s ... read more
Dear Customer Service, I would like to say I am happy with the two Rio chairs that I purchased less than a month ago. What I am very disappointed with is the customer service both online and at the store in North NJ. After placing my order for the chairs online I went to the store and looked at the chairs in person to confirm they looked as nice online. At that visit I was about to place a complete bedroom set order for more than $8k however the sales person quoted me the wrong price for one of the dressers. I asked for the... read more
Okay to add insult to injury - the drapes I have been waiting for since early Dec. are not in so I decide to call and follow-up (as I have done for every single purchase with this retailer). I'm told "Arhaus hasn't committed to my order yet" (although I paid on the spot the day I purchased them), once they commit to the order, only then will they be scheduled to ship". Have you ever heard of such nonsense!!! When I PAID that should mean they COMMIT!
We just had a very frustrating experience with ArHaus and their "customer service" people who handle their delivery. After waiting several weeks for our furniture, the delivery people didn't show up as promised. The employee at ArHaus was quick to blame us for not choosing a time that was scheduled by their people, which we did. She also claimed that they couldn't reach me, although they had left me a voicemail along the way. Delivery protocol needs to be cleaned up so people receive their expensive items when they are to... read more
Ordered and paid for $1,000 coffee table. Delivery truck didn’t even bring it into house, as it was broken. Have called Somerset store 4 times over 3 weeks to reorder (no one took initiative to contact us to resolve this) with the promise to get a call back from manager to help replace it. No call back yet. Still no table. Very disappointed in lack of customer service. #customerservice #arhaus
Wish I had read the reviews before we placed our order. Poor reviews are spot on. After 5 emails, 1 call to the corporate office, 10 calls to the store and 1 returned call, my issue still isn't resolved.
I SO wish I would've read the reviews of this store prior to wasting $4000 there on a bedroom set. The entire sales process was awful where we were needing to follow up with them and then once we had an issue with delivery, our emails & voicemails wouldn't get returned. Really awful service from Clara and Brandon, wish we would've never entered their doors. Still dealing with the aftermath 6 months after initial order.
Frequently asked questions about Arhaus Corporate Office
How is Arhaus Corporate Office rated?
Arhaus Corporate Office has a 3.8 star rating with 9,101 reviews.
When is Arhaus Corporate Office open?
Arhaus Corporate Office is closed now. It will open at 9:00 a.m.