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Arrowhead Cadillac
- Car Dealers
- Glendale, AZ
About this business
Location details
8310 W Bell Road, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Was great was in and out quickly
Business response:
Thank you for your kind words! However, we are sorry you had an experience that wasn't worthy of 5 stars. At your earliest convenience, please contact Robyn Schluter at 623-242-5838.
Not a friendly place any longer. Took much longer than normal. No, snacks or drinks available, (was told employees finish everything food and drink wise). No courteous car wash and the car had hand prints and equipment prints on the vehicle. May not return here for service.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. At your earliest convenience, please contact Robyn Schluter at 623-242-5838.
Information System Still Shows Low Coolant After Having It Checked Out Might Be Sensor But Not Happy With Recurring Problem!
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please contact Robyn Schluter at 623-242-5838.
No good; no loaner car available for 5 days while the vehicle's being repaired. A real hardship.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please contact Robyn Schluter at 623-242-5838.
My car has not been service on the listed date of this survey request or recently as a matter of fact. There needs to be a selection button for the true nature of what is going on here.
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please contact Robyn Schluter at 623-242-5838.
appointment never happened. i was called and told parts needed to be ordered. still waiting. so i cant give a full rating yet.
Business response:
We look forward to servicing your vehicle and working with you.
Work performed well and on time
Business response:
We are sorry you had an experience that wasn't worthy of 5 stars. We would like to speak with you to better understand your visit. At your earliest convenience, please contact Robyn Schluter at 623-242-5838.
I spent about 5 hours waiting for them to finish. Their reason was they were waiting for the oil filter and key batteries from mercedes benz. I thought that was the whole idea of making an appointment so they have everything ready before you bring in your car. After all that the loe key battery is still coming up meaning they didnt even test after putting them on. I phoned them and they told me to contact mercedes so they should have just told me that the day I took it for service
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. At your earliest convenience, please contact Robyn Schluter at 623-242-5838.
Car has been in 3 times for the same thing. Lower bumper came off. We requested a free oil change and tire rotation for all the hassle. The guy said he had to ask his boss and would get back to us. He never did. Wrote a scathing review about situation. They called my wife and she again asked for a free oil change and tire rotation. Was told again he had to ask his boss. Once again, never heard back. Horrible customer service. Would not recommend them. Would give 0 stars if I could.
Business response:
We are very sorry to hear about this situation. It's disappointing that our team did not get back to you in a timely manner. At your earliest convenience, please contact Robyn Schluter at 623-242-5838 and we will try to rectify this situation.
Frequently asked questions about Arrowhead Cadillac
How is Arrowhead Cadillac rated?
Arrowhead Cadillac has a 4.6 star rating with 5,325 reviews.
When is Arrowhead Cadillac open?
Arrowhead Cadillac is closed now. It will open tomorrow at 7:00 a.m.