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Arrowhead Cadillac
- Car Dealers
- Glendale, AZ
About this business
Location details
8310 W Bell Road, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I am not sure the issue is resolved yet..still had problems with voice commands
Business response:
We would like to speak with you as soon as possible to ensure we take care of your issue. At your earliest convenience, please contact Robyn Schluter at 623-242-5838. Thank you.
Interior was not cleaned. I asked for a detail and it was not done..
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please contact Robyn Schluter at 623-242-5838.
They don't honor their warranty Will never do business with them again Will buy another Cadillac Just not from Arrowhead Earnhardt or Coulter here i come for sales & service
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please contact Robyn Schluter at 623-242-5838.
Was told my wait would be approx 1and 1/2 hours I said I would wait. Noone ever came to the customer lounge to let me know there was a problem so after 2 1/2 hours I approached my adviser and he seemed surprised that there was indeed a problem. Other customers in the lounge had there advisors come out and let them know how things were progressing. I heard nothing from mine!
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please contact Robyn Schluter at 623-242-5838.
AS FAR AS I AM CONCERNED THE SERVICE DEPARTMENT DOESN'T CARE ABOUT THE CUSTOMER. THE CAR USED 2 QUARTS OF OIL THE FIRST 6500 MILES AND THEY TRY TO TELL ME THAT'S NORMAL. THAT IS NOT NORMAL AND IF GM THINKS THAT IT IS I JUST BOUGHT MY LAST CADILLAC
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please contact Robyn Schluter at 623-242-5838.
Second gas pump replacement in just over two years. Part was covered, but labor was not. Also forgot to reset check engine light.
Business response:
We are sorry to hear you have had the same issue twice and that your expectations were not met. We are having trouble identifying you by the screenname; at your earliest convenience, please contact Cassandra Balderas, our Client Relations Manager, at 833-905-0585.
I am unable to complete this questionaire since I don't own a Cadillac and never have. I was unable to post this review unless I selected a rating so I picked the lowest one since I didn't have service done.
I dont have this car anymore
Adviser nick cant be trusted to change a tire
Frequently asked questions about Arrowhead Cadillac
How is Arrowhead Cadillac rated?
Arrowhead Cadillac has a 4.6 star rating with 5,325 reviews.
When is Arrowhead Cadillac open?
Arrowhead Cadillac is closed now. It will open tomorrow at 7:00 a.m.