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Annemarie D 

on BBB

4 years ago

This has to be the worst warranty company ever!! Bottom line They are ********!!!! Take your $55.00 for service call and that's where it ends. I opened my acct June 2020. Jan 2021 my hot water heater needed replacement. Had a claim # and a company that was supposed to come out but they never showed. Asked for the $55.00 back since it was a "no show". Was told the $55.00 was like an insurance deductible, it isn't refundable. I said but the work was never done! Billing said it didn't matter. We also had a refrigerator that was... read more

Dexter W. 

on BBB

4 years ago

Their the worst! They continuously take your money without the empathy of the customer. They will not keep open communication concerning your issues at all. They constantly take your money, and minimize any payouts due to you for services they cannot complete. For example my washer had issues. It’s been 4 months, and I was offered $297.00 to purchase a new washer when I Have a plan that covers $5,000 in a calendar year which I have never used. They are not compassionate at all to the needs of the customer. They cannot and wi... read more

Patricia Monroe 

on BBB

4 years ago

A waste of money and time, I called in a claim for heating,2/1/22 and paid the service fee, but because 30 days pasted since the last service call for the same Problem, I was told you only qualify for 174.00 of service because your heating has been serviced before, yes buy a technician you sent me. I'm paying monthly for service. I was told the first time 24-48 hours a service technician will be assigned. I'm in Illinois and we are at a weather advisory alert I said I need a emergency service call because I have an elderly i... read more

Lauren G. 

on BBB

4 years ago

If I could give zero stars I would! This company is a complete scam and fraudulent to say the least. They will gladly take money from you but that's it! I made a claim on my dishwasher and leaking sink, paid the service fee upfront and when they came out for my dishwasher the guy/ kid told me that it could not be fixed and I would need a new one. The next day a guy for my sink came out who informed me that he could not fix the faucet and that to would need replacing, after many phone calls and getting the run around about bo... read more

Minh D 

on BBB

4 years ago

I feel so regretful to purchase a plan for myself and families. I realized that they won't pay much after an appliance broke saying they won't pay for a replacement (I am still unsure what they meant as this is the reason I bought a home insurance and if they won't pay, why i need to buy a home warranty). Getting a fraction of the cost replacement to pay out from them is just a head-ache as I had to call in many times. I have not got anything back after over a month. When I tried to cancel, they asked for the reason, I told ... read more

Andrew R 

on BBB

4 years ago

Absolutely disgusting human beings. They call my number multiple times a day and when I finally answered to tell them they have the wrong number the woman on the line cussed me out telling me I'm a mean angry human being. I just wanted the harassing nonstop phone calls to stop. I am an extremely busy person who uses my phone for work and field a lot of important phone calls a day. This company should not be allowed to conduct business. Harassing phone calls and harassing customer service reps. Avoid at all costs. Also their ... read more

Camairee S 

on BBB

4 years ago

Would NOT RECOMMEND ! Customer Service is TERRIBLE ! Took my money 

Valerie K 

on BBB

4 years ago

Be smart and save yourself heartache and stress and stay away from these people. They are eager to take your money but when it comes to getting things done they will not help you. You will have to call several times and get passed around from one idiot to another. I purchased the policy on March and the first service call was in October 23rd. I have a problem with my oven which fills up with gas and does not ignite properly. It took someone to come out over 3 weeks but ARW charged me the day I called in the problem. When the... read more

Josh M 

on BBB

4 years ago

We saw commercials stating same day service thought that would be a great idea to protect our home so we called and the sales guy again told us that we can get same day service and helped set up our 3 in 1 bundle deal after paying for months we needed to make a claim only to find out that is only 1 of our furnaces is covered and it will be 2-3 days before a dispatcher will call to even set up an appointment to get it fixed that's great when it's 33 degrees and snowing today when I asked about the other coverages the bundle i... read more