ARW Home

R Liska 

on BBB

4 years ago

If I could give zero stars I would. ARW has claimed to have sent invoices which they never did. They changed billing addresses this year and apparently do not coordinate between Cincinnati, OH and Boca Raton, FL. They called and harassed me for not paying a premium which in fact I had. Only when I sent them a copy of my check they had cashed would they believe me. Now I am getting calls and emails from them again this quarter threatening to cancel my policy for non payment of premium. They emailed me the premium notice that ... read more

Sharon 

on BBB

4 years ago

Every since June, 2021, A repair man has been coming out here to fix one thing after another with my dryer the Repair Man was just out here 2 weeks ago and order more parts, The guy that came today said he is going to recommended to get another dryer because the previous Technician order the wrong parts. This will be the 6 times them trying to fixed this dryer, also been asking for an Electrician for my outlets in my house since July 2021. The Corporate offer me $300.00 for to get another Electrician and refund me but only w... read more

Marcia E 

on BBB

4 years ago

Total inefficiency. Paid $350 for 5 months coverage. $55.00 service fee for a backed up toilet. Told 48 hours before I would hear from a provider. Talked with supervisor. I said what if this was the only toilet I had. I would have to go to a motel and pay for a two night stay. I am canceling this service, but the BBB needs to address this ****. I asked for my $55.00 to be reimbursed. I was told if I called a different company ARW would reimburse me. The supervisor told me I would have to keep the claim open for that to happe... read more

Calli S 

on BBB

4 years ago

I have a American Residential Warranty agreement an a second home and paid for service to repair my washer. The service person was unable to remove a folding door and by the time I was back at the house and was able to remove the door and reschedule a visit to complete the service it had already been 90 days and American Residential Warranty closed the claim and refused to reopen it and refused to allow me to speak with a manager. This warranty has not been useful to me. 

David G 

on BBB

4 years ago

I purchased the Ultimate Home Electronics Plan from American Residential Warranty. Before I purchased the plan I asked them if they cover OLED's because I have 3 of them. They said it the Ultimate Plan. I the asked what about a burnt image's. I have friends that left there TV on and it all our fears that that happens to us. they tell you all the many things it cover and how it the ULTIMATE PLAN. They sold there Ultimate Plan like a used car salesmen. Get the sale and let someone else deal with the problem. The hope that you ... read more

Steve O 

on BBB

4 years ago

I'll start by stating that I can't remember Ever filing a complaint on the BBB against any company. Either many years ago, or Never! This company American Residential Warranty in Boca Raton, FL is by far, the most dishonest, unethical.. borderline evil that I've ever experienced in my life of 65 years! Starting and ending with Absolute Documented Facts... Here's how the events happened.. I called in on March 15th, 2021, to get a new policy, as my other, with another company expired in January. When I spoke to the person ... read more

Betty M 

on BBB

4 years ago

This is the worse warranty business out there. We are senior citizens and have had home warranties on each home we have purchased. This one should be avoided at all costs. They talk a big and good game. Taught well how to lure you in with promises they have no plans to keep. After approximately 2 months after ordering, we had a plumbing problem in our newly bought home. When I called, they ask what we thought was the problem, after stating, the agent insisted i was a parts problem, which I disagreed. They had no plans ot pay... read more

Galina S 

on BBB

4 years ago

Very bad company! Stay away! Promises a lot, and pays nothing! When customer not happy with the company's service and stopped the monthly payments, their phone terror never ends! They climb into your pocket, but they themselves do not want to pay if something unforeseen has happened with household appliances. 

James J 

on BBB

4 years ago

This is the second complaint I'm filing. The first one covered the lack of service. ARW took my initial required payment when making a claim and then never followed up to provide the service. While trying to rectify it I was placed on hold for hours, hung up on, lied to and put through such an ordeal to where I filed a BBB report to get my money back. I eventually got it back with absolutely no empathy from anyone at ARW which clearly told me this was an organization to **** people at the highest level. Now, a year later ... read more