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Aspen Dental - Eugene, OR
- Dentists
- Eugene, OR
About this business
Location details
1055 Valley River Way, Eugene, OR, 97401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have had a great experience with Aspen Denial. I found everyone there really nice. I recently have had a baby and I am now on FMLA, which means I do not have an income for the next 6 plus weeks. When i got my Aspen Dental bill it said I had a week until the due date which I could not pay right now. So I called them up and told them my situation and they extended my do date on my bill plus they are letting me make multiple payments so I don't have to cover the bill all at once. They have really worked with me and I will ... read more
Worse care I have ever gotten for any medical/dental care. I am an RN so I know what expectations should be. I was called Friday before the consult on Monday and told I had a $50 copay and I could pay it over the phone. I found out from my insurance company I have no copay for consults. I get to the appointment and am told that I am required to have a specific x-ray, that cost $400 that insurance doesn't pay for, before they will see me. My dentist told me he could have done it for free and sent it to them if they had reques... read more
Business response:
Hi Barb, thank you for giving us the opportunity to address this. We’re always looking for ways to improve and insights like yours to help us do better. We appreciate you taking the time to share your experience.
Absolutely impossible to get through on the phone! Spent over two hours dialing and redialing never did get through. Absolutely frustrating.
Business response:
Hi Amala. Thank you for bringing this to our attention. Your feedback is incredibly important to us. We’ve reviewed your concerns and they will be addressed as we're always working to improve the experience for our patients. Again, thank you for taking the time to share your thoughts with us.
Unfortunately many of the staff are completely incompetent and extremely rude. When making an emergency appointment due to pain and then what they do to consult makes ZERO sense. Also, they completely Violated HIPAA in regards to sharing information with someone other than the patient after specifically noting in office to not share information with anyone other than the patient. I 100% should have read the reviews prior to making an appointment and would advise everyone to do the same. That all being said the gal on the pho... read more
I went for general checkup and $4500 later through care credit I had a root canal that still hurts three years later and a crown three years that is equally uncomfortable. I am maxed out on care credit and don't feel I have any recourse!
Business response:
Leslie, thank you for bringing this to our attention. This is not what we want for our patients, and your experience truly matters to us. We strive for our patients to feel as supported as possible and will continue to focus on improving the experience for our patients moving forward. Again, we appreciate your feedback.
Bait and switch practices. I was held in a cubicle, in serious pain, where I was HARD pressed to buy dentures or partials or something!! After being told they'd pull my tooth that day and then didn't., I was extremely let down. I sweated in this cubicle with a sales girl, hammering prices at me, so I'll buy. Then they set my extraction for a month later. NEVER AGAIN!! If you care about your mouth, health or a healthy experience at the dentist, DON'T even call them. I was told all lies. ZERO REVIEWS IF I COULD.
Business response:
Amy, thank you for taking the time to share your experience. Our goal is always to provide clear information and recommendations so patients can make informed decisions about their care, never to make anyone feel pressured. We value your feedback, as it helps us continue to improve patient experiences.
READ THE REVIEWS!! Total scam! Complete bait and switch tactics. They get you with a cheap intro exam and X-ray, but won't give you a price on something as simple as a basic cleaning, because they want to stick you with a hefty price tag!
Tried to schedule an appointment as a returning patient at three different locations, and 2/3 times my appointment was cancelled less than a day before with no notice. The third time they accidentally scheduled me as a new patient instead of returning, and as such had to cancel THAT appointment as well. Now the earliest they can see me is November 12th. After being screwed three times now I have to live with my tooth pain for 2 months before being seen and 3/3 times it was Aspen's fault. This business only cares about new pa... read more
Business response:
We are sorry for any trouble you're having, Mackenzie. Please reach out to our Customer Service team at 1-844-296-0187, so we can assist you. -The Customer Service Team
So I am expected to show up 15 minutes early for my appointment but they have no expectation of honoring your appointment time. Also zero communication - just sit there
Business response:
We strive to ensure every patient has the best possible experience and apologize for the wait time you encountered, John. Thanks for taking a moment to share your feedback with us, so we can work to improve future visits. -The Customer Service Team
Frequently asked questions about Aspen Dental - Eugene, OR
How is Aspen Dental - Eugene, OR rated?
Aspen Dental - Eugene, OR has a 4 star rating with 1,278 reviews.
When is Aspen Dental - Eugene, OR open?
Aspen Dental - Eugene, OR is closed now. It will open at 7:00 a.m.