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Aspen Dental - Eugene, OR

4.0
  • Eugene, OR

About this business

Location details

1055 Valley River Way, Eugene, OR, 97401, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 5:00 p.m.
Tue07:00 a.m. to 5:00 p.m.
Wed07:00 a.m. to 5:30 p.m.
Thu08:00 a.m. to 5:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
SatClosed
SunClosed
4.01,173 reviews
Alice W.'s profile image
Alice W. 
rating
a year ago

I wish I'd read these reviews before I made an appointment. The weekend availability was the biggest draw for me. However...unless you get the "recommended" services, they won't touch any repairs. The (now 2) crowns i need repaired may be extracted!! No other option until and unless I have their scaling ? done. Which ironically spends all the cash I have and leaves nothing for the repairs I need. Aspen Dental misunderstands that finances and time is finite. NOT recommended 

Janet S.'s profile image
Janet S. 
rating
a year ago

At first they are very sweet to lure you in! But they won't touch you without money up front! So you're pushed into Care Credit that they call and set up! Then they push their products on you, and force you into cleaning's before they will start your repairs. Then they push you to pull teeth that just need fillings to push you into implants or partials that never fit properly! I'm thousands into them and worse off than when I started! I changed dentists to find a Private dentist whom is more personable and much less money! ... read more

Business response:

We are very sorry to hear this, Janet. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team in Eugene. If you would like to speak with them in the future, please let us know. 

Tara C.'s profile image
Tara C. 
rating
a year ago

I wish I could give a zero review;its worse than that.This big angry dentist yelled and threatened me,saying all my teeth would fall out.They tried to sign me up for a $2,000. insurance policy--as phony as phony could be!!These people are crooks,not dentists,--Don't go near them!!The Dental school will lead you around,then say,"we are not accepting ANY new patients!"Thank God.And no emergencies either!--Probably it would take months or years to find a good dentist in Oregon,all the ads are all phony!!(Dr.Baggason--is Dr. Rav... read more

Business response:

I am very sorry to hear this, Tara. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Eugene. If you would like to speak with them in the future, please let us know. - Garlen 

Liz A.'s profile image
Liz A. 
rating
a year ago

Want to do way more work on teeth than necessary. Only reason I went to them is because I have Medicare coverage. I went back to my dentist and pay for services 

Business response:

Hi Liz, I’m sorry your first visit didn’t live up to expectations. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. – Sophia 

Barry S.'s profile image
Barry S. 
rating
a year ago

Crooks. Liars. Grifters. Don't trust anything they say. Made up dental needs. Went to another dentist. Everything Aspen said and did was lies. 

Business response:

I am very sorry to hear this, Barry. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Eugene. If you would like to speak with them in the future, please let us know. - Garlen 

Timber W.'s profile image
Timber W. 
rating
a year ago

Seeing the average score being 1 star on yelp makes much more sense than the high score they have on google. I have a slew of bad dental experiences but Aspen dental in Eugene takes the cake for unprofessionalism and overall terrible experience. I was meant to get a pretreatment on my root canal and during my first treatment their machines stopped working halfway through, and it was chalked up by the professional as "My bad luck" not demeaning at all. For some reason I came back the next week to finish the treatment, the rea... read more

Business response:

I am very sorry to hear this, Timber. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Eugene. If you would like to speak with them in the future, please let us know. - Garlen 

Kate W.'s profile image
Kate W. 
rating
a year ago

I had to make a Yelp account just to post this review in hopes of saving at least one person from this place. Absolutely awful. Both me and my younger sister went to Aspen Dental for several years and have had consistently bad experiences. The hygienist is incredibly rude and will not listen to you about your issues. He just makes up problems. I have issues with tooth sensitivity that make it difficult to brush my teeth consistently. When I told him this he asked if I have sugary drinks more than once a day- I said no. He th... read more

Business response:

I'm sorry that your experience didn't live up to expectations, Kate. We value your feedback, and I will pass your message along to the team, so they can address concerns. - Sophia  

Emily P.'s profile image
Emily P. 
rating
a year ago

If I could give zero stars, I would. Absolutely DO NOT GO HERE. They are scammers! They are dishonest people, and I had such a horrible experience receiving dental care. What others have said IS TRUE. 

Business response:

I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team, so they can address concerns. - Michelle  

Albert H.'s profile image
Albert H. 
rating
a year ago

My last visits to Aspen Dental were a total disaster. From telling me I needed to extract teeth without even trying to save them, to a new crown which is too large and popped out twice even with plenty of cement, to telling me I need a new partial after the crown was mounted, nothing went right. There was a change in Office Managers and the new Office Manager wouldn't listen to me nor talk to the original Office Manager to find out what she said. I filed a complaint with the Oregon Board of Dentistry as well as a complain... read more

Business response:

I'm sorry for any trouble you're having, Albert. I will pass your message along to the team, so they can address concerns. -Dawn 

Frequently asked questions about Aspen Dental - Eugene, OR

How is Aspen Dental - Eugene, OR rated?

Aspen Dental - Eugene, OR has a 4 star rating with 1,173 reviews. 

When is Aspen Dental - Eugene, OR open?

Aspen Dental - Eugene, OR is open now. It will close at 5:00 p.m.