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Aspen Dental - Eugene, OR

4.0

About this business

Location details

1055 Valley River Way, Eugene, OR, 97401, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 5:00 p.m.
Tue07:00 a.m. to 5:00 p.m.
Wed07:00 a.m. to 5:00 p.m.
Thu07:00 a.m. to 5:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
Sat08:00 a.m. to 1:00 p.m.
SunClosed
4.01,264 reviews
Krystle P.'s profile image
Krystle P. 
rating
a year ago

DO NOT GO HERE FOR DENTAL WORK! The staff were all very kind and welcoming and did their best to make me feel comfortable. However, this is a TRAP! Aspen Dental is predatory. They will tell you that you need more work than necessary and do whatever they can to make you spend money. I was charged thousands of dollars and not told until after they treated me that my insurance would not cover some of the work they did. I was lied to about what needed to be done for my teeth and scammed into paying for services I didn't want, n... read more

Business response:

We’re so sorry to hear about the trouble you're having, Krystle. We do our best to give you the most accurate estimate we can. If you are needing assistance with your bill, we have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team 

Brock B.'s profile image
Brock B. 
rating
a year ago

All they care about is money. I was told after my exam and xrays that I have gum disease and need $5,000 worth of work. 2 other second opinions negated that false diagnosis. DON'T GO TO ASPEN DENTAL ANYWHERE!!! 

Business response:

Hi Brock, I'm very sorry your experience didn't live up to expectations. Each care plan is crafted to fit ones individual needs, so the team at your local office will be best able to address any concerns you may have. Thank you! -Dawn,ADMI 

Shannon K.'s profile image
Shannon K. 
rating
a year ago

I went here to get care that my insurance would cover. They told me that I had a few cavities that needed worked on. $2000 I paid them....and still have the cavities and not a dime of work done that insurance covered. Absolutely awful!!! 

Business response:

We are very sorry to hear this, Shannon. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team in Eugene. If you would like to speak with them in the future, please let us know. 

Alice W.'s profile image
Alice W. 
rating
a year ago

I wish I'd read these reviews before I made an appointment. The weekend availability was the biggest draw for me. However...unless you get the "recommended" services, they won't touch any repairs. The (now 2) crowns i need repaired may be extracted!! No other option until and unless I have their scaling ? done. Which ironically spends all the cash I have and leaves nothing for the repairs I need. Aspen Dental misunderstands that finances and time is finite. NOT recommended 

Janet S.'s profile image
Janet S. 
rating
a year ago

At first they are very sweet to lure you in! But they won't touch you without money up front! So you're pushed into Care Credit that they call and set up! Then they push their products on you, and force you into cleaning's before they will start your repairs. Then they push you to pull teeth that just need fillings to push you into implants or partials that never fit properly! I'm thousands into them and worse off than when I started! I changed dentists to find a Private dentist whom is more personable and much less money! ... read more

Business response:

We are very sorry to hear this, Janet. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team in Eugene. If you would like to speak with them in the future, please let us know. 

Tara C.'s profile image
Tara C. 
rating
2 years ago

I wish I could give a zero review;its worse than that.This big angry dentist yelled and threatened me,saying all my teeth would fall out.They tried to sign me up for a $2,000. insurance policy--as phony as phony could be!!These people are crooks,not dentists,--Don't go near them!!The Dental school will lead you around,then say,"we are not accepting ANY new patients!"Thank God.And no emergencies either!--Probably it would take months or years to find a good dentist in Oregon,all the ads are all phony!!(Dr.Baggason--is Dr. Rav... read more

Business response:

I am very sorry to hear this, Tara. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Eugene. If you would like to speak with them in the future, please let us know. - Garlen 

Liz A.'s profile image
Liz A. 
rating
2 years ago

Want to do way more work on teeth than necessary. Only reason I went to them is because I have Medicare coverage. I went back to my dentist and pay for services 

Business response:

Hi Liz, I’m sorry your first visit didn’t live up to expectations. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. – Sophia 

Barry S.'s profile image
Barry S. 
rating
2 years ago

Crooks. Liars. Grifters. Don't trust anything they say. Made up dental needs. Went to another dentist. Everything Aspen said and did was lies. 

Business response:

I am very sorry to hear this, Barry. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Eugene. If you would like to speak with them in the future, please let us know. - Garlen 

Timber W.'s profile image
Timber W. 
rating
2 years ago

Seeing the average score being 1 star on yelp makes much more sense than the high score they have on google. I have a slew of bad dental experiences but Aspen dental in Eugene takes the cake for unprofessionalism and overall terrible experience. I was meant to get a pretreatment on my root canal and during my first treatment their machines stopped working halfway through, and it was chalked up by the professional as "My bad luck" not demeaning at all. For some reason I came back the next week to finish the treatment, the rea... read more

Business response:

I am very sorry to hear this, Timber. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Eugene. If you would like to speak with them in the future, please let us know. - Garlen 

Frequently asked questions about Aspen Dental - Eugene, OR

How is Aspen Dental - Eugene, OR rated?

Aspen Dental - Eugene, OR has a 4 star rating with 1,264 reviews. 

When is Aspen Dental - Eugene, OR open?

Aspen Dental - Eugene, OR is open now. It will close at 5:00 p.m.