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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
After confirming my booking I never heard from customer service again about how it all works. I called because the residential address I designated as my pickup location would be difficult to get a tractor trailer to. Montway agreed and said a customer service agent would be in touch with me once the driver had been selected. Never heard from them again until today, January 6th, when the driver called and yelled at me because he almost wrecked the tractor trailer getting to the residential address and that I needed to call M... read more
Business response:
Hello Kassie, I'm sorry to hear that the service did not meet your expectations. I'd be happy to help clear up any confusion in our role as an auto transport broker, and the role of the carrier. We provide all status updates and notices to customers via the email they used to book the order. You should have received various emails that indicated your shipment status. Our role is to dispatch a carrier that is able to transport the customer's vehicle. As part of that service, we will present any and all options from our vast ... read more
Terrible communication. Person of contact regarding delivery as well as delivery person speaks Russian and told me "no english". How am I supposed to figure out delivery if the person cannot speak English? I feel like this is the bare minimum that's required for communication and a smooth delivery.
Business response:
Hello Andy, we're sorry to hear that your experience has not met your expectations. ? ?The Federal Motor Carrier Safety Administration (FMCSA) will consider a driver qualified if- "(2) Can read and speak the English language sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records" Source - FMCSA Section 391.11(b)(2). ? Montway's internal Carrier Compliance Department audits all carr... read more
Using Montway has been my biggest regret of buying a car. I booked through Montway on the recommendation of the dealership I bought my car through. My car was picked up by T&T Walker Trucking, LLC to be transported from California to Texas. My car was supposed to arrive on a Monday and did not arrive until the following Saturday (at 9:00 pm). There were multiple points during the transport that Montway did not know where my car was. The driver was non-responsive and Montway had no way to get in touch with him or to track my ... read more
Business response:
Hello Brody, thank you for taking the time to share your experience. We're sorry to hear that there was an issue with transport. As a broker, it is our responsibility to assign the customer's shipment to a qualified carrier. All carriers we work with go through a multi-point inspection to ensure that they have the certifications and equipment to properly service vehicle transportation. When a vehicle is dispatched, estimated dates are provided and delays can occur for any number of reasons. As the vehicle is in possession of... read more
I filed a claim because my car was damaged during transport. Montway will only communicate with me via email and then they don’t respond. Trust me, if you have a problem with your vehicle while it was transported you will not get any help from Montway
Business response:
Thank you for providing your feedback and letting us know about this issue, John. We're sorry to hear of the inconvenience. Claims are a delicate process and thus we ask that all communication about claims is done via email in order to maintain accuracy. We also advise that mediation is estimated to take upwards of 15-30 business days at a minimum. Please email our claims team at claims@montway.com with any questions you may have. Sincerely, Montway Auto Transport
My car was supposed to be picked up Wednesday Dec. 2 and delivered Dec. 5. No one came. I called Montway. They said the driver had an air brake problem. Why didn't anyone call me to tell me. I had to call them to find out. Then the driver couldn't pick the car up until Friday or Saturday and delivery would be the following Wed. or Thur. Not acceptable I said. I said cancel my order. They wanted to find another driver. After going around and around with them finally a driver would pick the car up Thur and deliver Monday.,I sa... read more
Business response:
Hello Nick, we're sorry to hear that we have not met your expectations. Montway is 100% transparent when it comes to expectations for pick-up and delivery. Montway provided the customer with our documentation which explicitly indicates that both pick-up and delivery are an estimate and that delays may occur. Customers are expected to be present at both ends of the shipment and if are not available, designate a contact in their place. This info is provided before someone ever books an order with Montway so they are prepared ... read more
The trucker I believe are on drugs, they took my bag of change out of my car. They didn't try to take care of the problem. I never will recommend the company.
Beware! Classic bait and switch business and I apologize for the long review. Online quote gives me a price for $699 for an enclosed trailer from Bellport, NY 11713 to Madison Heights, VA 24572 on 11/5/20 for my 2003 Corvette Z06. On 11/7/20, I receive a call from a Montway representative that they have identified a driver that will be tasked with pick up and delivery but there will be no enclosed trailer and the new quote is $999. At this point, since this was not the first transport company I had dealt with in the past... read more
Business response:
Hello Dan, As a broker, Montway will arrange for the transportation of the customer's shipment by a carrier. Due to the uncommon route, Montway expanded and located a carrier to transport the reviewer's vehicle. We presented this option to the reviewer and provided full transparency of this specific motor carrier's requirements and asked if they would like to proceed. If the option did not work for them, it would be fine for us to continue searching for a carrier that could meet the customer's requirements as per our servic... read more
My car was never scheduled for pick up and when I tried to cancel it, they said it was canceled but wouldn’t take it off the board. Very questionable tactics.
Business response:
Hello Susan, we're sorry to hear of the inconvenience. We can confirm that when your order was canceled, it was removed from all communication methods we use to locate carriers. We'd love to discuss this in more detail and answer any other questions or concerns. Please email us at feedback@montway.com. Thank you.
Very disappointing. Told delivery on Monday then Tuesday am, then Tuesday mid-day, then Tuesday 6-7 pm, then Tuesday 10:30-11:00 pm and they finally arrived at 12:45 am Wednesday morning - I ended up having to call in sick to work as I needed to be up by 5:30am to get to work on time. This was not a good experience. It also didn’t help that I could not reach anyone other than the drivers and they did not speak ANY English. They had to use there phone to translate for us to be able to communicate. Not good for a company tha... read more
Business response:
Hello Roland, we're sorry to hear of the inconvenience. Montway strives to work with the most professional carriers out there. We advise all customers at booking that all dates and times are estimated as truck drivers can be delayed for many reasons outside anyone's control. All customers should make the necessary preparations in the event that they may be unavailable to release or accept the vehicle. Our experienced team is available in the event that there are any issues with timing or communications. We'd be happy to dis... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.