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Avance Care
- Other
- Durham, NC
About this business
Location details
4705 University Drive, Building 700, Durham, NC, 27707, United States
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I love the Holly Springs location. The Apex location however lacks. They are great with service but not when it comes to charging. I’ve been over charged twice. They made me pay a $45 copay when my insurance states I don’t have one only if it’s out of network, that cost is $30. They couldn’t explain why I was being charged $45. This is the second time they’ve charged me a fee that is not required. They are over charging and expecting people not to notice.
Stay away from this facility. If you need anything beyond an annual wellness visit you should probably better see another doctor. We had a bad experience. If you are on a medication and forgot to ask for a refill during the appointment, they will ask you to schedule another appointment for it. This is not the case with other doctors.
My primary physician just moved from Crescent Family Care to Avance last week. Avance support people sucks. They pass you around from one person to the next and don't return calls. I went from a neighborhood family care to a corporation. I have enjoyed the relation that I have with primary physician for years but Avance office in Cary sucks.
I called into the office to obtain my medical records for a life insurance application. The company to which I applied advised me this was the only office to have not responded after several fax requests (mind you, I was only seen once back in 2023 after transitioning from Novant Health - who sent my records promptly). Emily answered the phone and, in the midst of speaking with her, she lied to, interrupted, and was utterly disrespectful towards me. I was then transferred to the office manager (Kaitlin) who, while admittedly... read more
You did Excellent service for me and to me!! I was very pleased with the service!! Thank you!!
Very accomadating and attending and very kind! I felt comfortable!!
Called to ask about the prescription and health issue, but did not call back for few days. Called again and they told me they never received a message and the person on the other line will pass on the message. They did call back, but seemed they don’t really care.
Jackie Curley moved to Atrium at Waverly.
I had to fight to even get a script for an antibiotic for a sinus infection. Also wanted to be looked at for potential yeast infection and the Dr literally did not even look at me. Had me do my own swab without any direction. So now 2 weeks later the infection is worse and I've had to pay for another appointment with a different Dr who actually did their job this time and immediately confirmed the infection. I was seen by Dr Taylor but she is not a choice on the drop down menu.
Frequently asked questions about Avance Care
How is Avance Care rated?
Avance Care has a 4.5 star rating with 10,952 reviews.
When is Avance Care open?
Avance Care might be open. It requires an appointment.