This profile has been claimed by the business owner or representative.
Avance Care
- Other
- Durham, NC
About this business
Location details
4705 University Drive, Building 700, Durham, NC, 27707, United States
Get directions
Worst possible experience! on 11/21/23 got sent to Wake Radiology for X-Ray Today is 11/30/23. Nine days later still waiting for someone from Avance Care to call back with results. Have been calling for 4 days now for someone to call back with results. No calls yet. Called their number 919-665-1000 which is supposed to be their local number someone from some other country picks up. Asked to speak to the office manager and they said we have put in the request and someone will get back to you. I am still waiting and still i... read more
From the billing and check - in to Lisa Fields P.A. Everybody was freindly and heloful .
Great doctors and great medical assistants and great front office staff are of little use when the overall operation is geared to not respond to sick patients. Every time my wife or I have had a major medical issue on a weekend, nobody returns our calls until Monday. The operation is grossly understaffed. Dr Baskett and Williams are absolutely wonderful from all perspectives but are spread too thin. My last experience could have put my life at risk. I needed a med but it took a day before I got to speak with a PA. The P... read more
You did a great job.
He did ok . But I’m very disappointed that I don’t have a MD provider. My health is very important to me. and I don’t feel comfortable just letting anyone else take care of my health. So I will not suggest any of my family members or friends. And if I can’t get an Md then I will have no choice but to seek care somewhere else.
The blood pressure monitors at Avance do not reflect the readings I have experienced for 10 years in various offices and hospitals. My systolic was reported 30 mmHg lower, even after repeated attempts with different monitors at Avance. I had it checked the day before going to this practice at UNC Rex ER and checked it again immediately upon returning home from Avance. Both readings indicated above acceptable Systolic blood pressure (155 vs 125 at Avance)!!!! What is gained by having inaccurate blood pressure monitors?
Do not get a pap from here. Terrible experience in my 40 years of getting them. I had to tell her to stop, the pain was unbearable. No apology and didn’t even get it done! I hurt for hours
I am very impressed with the Dr and staff at this location. I am extremely disappointed with the continued mistakes from the Billing department that continue to degrade my experience with Avance Care.
I attempted to provide my disappointment in the survey sent but there was no room to finish. Really doesn't make one feel good or that you really care in wanting to hear. Extremely disappointed.
Frequently asked questions about Avance Care
How is Avance Care rated?
Avance Care has a 4.5 star rating with 10,952 reviews.
When is Avance Care open?
Avance Care might be open. It requires an appointment.