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Bel Furniture Memorial
- Furniture Stores
- Houston, TX
About this business
Location details
10516 Katy Fwy, Houston, TX, 77043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
DO NOT BUY FURNITURE FROM HERE!! I purchased a living room set from here back in July and when the set was delivered, one couch was clearly NOT brand new. We asked the delivery men about it twice and they assured us "sometimes they assemble the furniture at the warehouse". We called and spoke with the manager and he also assured us the furniture was brand new, even though it clearly had scrapes on the cup holder and was used. One week later my husband was searching for his wedding ring when he pulled out a CHEWED UP DOG TOY ... read more
Business response:
I am very sorry to hear this. Please call us at our location so we can see how to further assist you.
Poor quality products, bad customer service. Bought king bed set after all my furniture got damaged from Harvey, the bed broken after that less than a year, it takes forever to get fixed. Actually I haven't got my broken parts to be fixed yet even dropped them off for more than 5 weeks and still waiting for another 3 weeks as they said. Dont buy the furniture there. A big lesson to learn.
Business response:
First we are very sorry for your troubles with Harvey! It was a terrible event for many neighbors.The good news is we do have a one year manufacture warranty. It sounds to me like we are out of that model, otherwise we could have just sent you a replacement if it is not repairable. Please call the store that you purchased at and let CSR or management see what we can do to help! Thank you.
There is a representative "Aida"..sounds so rude. She starts every sentence with a NO. She even does not know how to handle the customer. We were still deciding what we should and how should we go and pickup our stuff from their warehouse which is like 25 miles away from the store (when she refused to give any discount ,which she said she will do something regarding that) and she walked away . That was so weird . I felt like why even I came here to deal with BELFURNITURE . So disappointed . No wonder they have bad reviews an... read more
Business response:
Ms Nisha I am so sorry you had a negative experience at our store! But we generally already have discounts in place and do not offer more discounts than what is promoted. However we do have promotions on our website AND our FB page, such as free Texan tickets. Sometimes pop ups for 10% off for example. So don’t give up on us yet! Thanks!
This is by far the worst company I have ever done business with. I can't believe someone invested so much money in this place and hire such unprofessional idiots. Will never recommend this black to anyone.
Shitty customer service... they delivered me broken bed, I had to call and email several times then the agreed to exchange it for me and now they rescheduled my delivery for the third time just because I paid in full.
***BEWARE!!! They have a C- rating with the BBB*** Finally received my furniture after a HORRIBLE experience with the store and customer service. The furniture was broken and terribly put together, I refused to sign for it even though the delivery guy said to sign for it and exchange it later. I told him I am not signing for any broken furniture that I have not even used yet. He got upset and stopped speaking to me rushed everything out of the house and sped off. Leaving my door wide open and not saying anything to me. Whe... read more
Business response:
Sorry for the misunderstandings with your delivery but as I understand it you got okayed for a full refund. Hope you have better experiences with whatever store you choose to purchase from.
I wish I could give them a zero. This is my 1st and last time ordering from this company. All of the employees are disrespectful, rude, and unprofessional. It has taken over 3 weeks for delivery, but they had to reschedule the delivery because there were missing components in the box. I never received a call for the time frame, but when I called the associate was frustrated and said I was rude. They are absolutely disgraceful and shouldn't be in business.
Not a trustworthy company, I purchased furniture from Bel furniture with out looking the online negative review about this company, which is absolutely true customers having a lot of problems from this company,I have problem with recliner, five months later after the purchase, I contacted them, it took 4 weeks for picking it up for repair, it's been 8 weeks and still didn't get it back, any times I call the customer service, Margeretta. Wanka, Lisa, all of them have a different story about store warranty policy, and the wo... read more
Please! please! make a smart choice and read the reviews before buying!!! I am a strong beliver that Customer Satisfaction is done one customer at a time. In the case of Bel Furniture my wife and I were lokking for a dinning room set to replace the one we lost to Hurracane Harvey. 1st. mistake... we decided to pick up the furniture from the warehouse, and we were told by the sales person to pick up at the Katy location, when we got there it turns out that the furniture was not at that location but at the other warehouse on t... read more
Frequently asked questions about Bel Furniture Memorial
How is Bel Furniture Memorial rated?
Bel Furniture Memorial has a 4.6 star rating with 3,676 reviews.
When is Bel Furniture Memorial open?
Bel Furniture Memorial is closed now. It will open at 10:00 a.m.