Better Mortgage

Carson W. 

on BBB

4 years ago

After I initially checked my rate with Better, myself and my husband started receiving daily calls from Better, sometimes, more than once a day. Despite informing them multiple times through email and over the phone that we were, not only, not interested, but had also gone through another lender, the calls still have not stopped. We have both blocked a few different numbers from Better. 

Coleen P 

on BBB

4 years ago

We are suppose to close on our home, and the underwriter requested documents from my husband and I that don't even exist! We were suppose to have a disclosure 2 days ago and they keep sending us "tasks" to do requiring documentation previously sent or documentation that does not exist. We are in jeopardy of losing our Ernest money due to this inadequate business practice. We continue to wait "on hold" and being told "we understand" but no resolution seems to be happening. 

Bashar K. 

on BBB

4 years ago

Excellent service easy and convenient few submissions and a few days later ready to close 

Samantha C 

on BBB

4 years ago

Better has been amazing through our first time home buying process! Cannot be more thankful for Amanda B. for all of her help in the millions of questions we have had in the process! Can't wait to close in a couple of weeks! 

Jeff H 

on BBB

4 years ago

We recommend Better Mortgage. Staff was quick to respond to questions and were able to talk us through all of our items quickly. The online task were easy to complete on our time schedule without having to give up work time to meet with someone at a bank. 

Dan A 

on BBB

4 years ago

Wow is all I can say! I kept waiting for something bad to happen because I felt this experience was to good to be true from the beginning. I have refinanced many times in my life and nothing came close to comparing to the awesome experience I had with Better. I was all set to refinance with ********* , who was my current lender and assured me that my fees would be much lower since I was a current customer. I then was speaking to **** ***** who showed me that ********* was not offering me any "special" deal after all. I decid... read more

Ken J 

on BBB

4 years ago

Horrible experience, don’t waste your time. Go anywhere else, very poor customer service and they promise great service and low rates!’ 

Jeannette B. 

on BBB

4 years ago

We 100% recommend Better Mortgage. The whole process was easy and painless. They worked with our particular circumstances and helped make our dream of a Lake house come true! It's all done through the website but even though you never talk face to face their customer service was so good it still felt personal. They even wrapped everything up early and we were able to close a week ahead of schedule. 

Yoon L 

on BBB

4 years ago

I am trying to refinance with Better and this has been one of the most stressful experiences of my life. They don't charge orignation fees at the cost of communication, transparency, and attention to detail. The "experts" seem more clueless than I am if anything deviates from the norm. The tasks they request are repetitive and sent mindlessly. They do not have the customer or their time in mind. They also promised me credits and retracted 1/3 of the promised credits after my appraisal was done and I couldn't back out of the ... read more