Better Mortgage

Warren S 

on BBB

4 years ago

Dear 'Better' (LOL) Mortgage Company, I see that you have changed my closing date again! You show on my 'overview' that the close will not happen now until at least July 02. Your Amber P*** told me that my close date of June 17 "WOULD BE NO PROBLEM"! I 'locked' for 30 days because "that would be no problem"she said. Better is purposely delaying processing and every day asking for just a little bit more information. So now, guess what, I will need a new lock. What will the new lock rate be? WHATEVER YOU SCAMMERS WANT? WHENEVE... read more

Mohamed s 

on BBB

4 years ago

they changed my loan estimate and tax from 3 months to 7 months with another tax rate% 2.2 I don't recommend this company to anyone. 

Darren B 

on BBB

4 years ago

My refinance experience with Better Mortgage started out good. I started with a 2.8% interest rate. The communication with them slowly started to fade away and I immediately sensed something was wrong. They continued to send me task after task and then I began to ask questions. Originally closing cost were under $1,000. They did a drive by appraisal and it was $12k under what they originally thought. Our house was built from the ground up and we had all of the upgrades. We asked to get another appraisal where someone could c... read more

Abhineet k 

on BBB

4 years ago

I am in the process of closing with them right now. They keep asking for same things over and over again. They have asked for my paystub like multiple times and I have provided them. Poor communication from them. They are just delaying my mortgage and now I am so close to the closing date that I don't have any other option. Please find a brick and mortar bank for your mortgage. 

Lukas P 

on BBB

4 years ago

Closed August 2020 The process was very easy to research, quote, and obtain a mortgage loan. I loved the ability to select the points/rate I wanted and see how my monthly payments would change. With that said, they do underestimate the escrow payments in order to show a lower monthly payment than other providers. I had a shortage in my first year because Better claimed to not have prior information on my home's property taxes. The taxes have not gone up in years and I found them easily on ****** or obtainable with a quick **... read more

Justin T. 

on BBB

4 years ago

Horrible experience with their underwriters. If you're a self employed borrower look elsewhere. Don't waste you're time with their company. They wouldn't consider my partners income in our debt to income ratio calculations, completely undermining what should have been a simple process on an incredible off market deal. I'm sure we'll find a lender that isn't completely incompetent but they wasted a month of my life uploading paperwork just to tell us they couldn't help us with the loan they pre approved. The self employed and... read more

Mike 

on BBB

4 years ago

I made a huge mistake going with Better instead of a traditional broker. A traditional broker would have closed in 2 months with much less work, instead I spent enormous amounts of time with this company and after 7 months they were still going around and around on me. Closings were constantly scheduled then cancelled. And I have a solid W-2 and assets so this would have been a no brainer at any other broker. This was my seventh real estate transaction in my life and third in the past year and a half, so I know what I'm talk... read more

Sheikh I 

on BBB

4 years ago

Better.com took my application and asked to provide more than over 75 financial document for the loan. For the over last 10 days I submitted everthing but they declined my loan. They should have taken my application and process it if I was well qualified or not. I have a stable income, 2 rental properties, stock, 401k, 1 paid off house was not enough for them to approve the loan. They just wasted my time and need to correct their application process. I will even rate them 1 star. 

Michael 

on BBB

4 years ago

My closing was on 2/16. All of my funds were present via wire on 2/15/21 (although I did receive a concerning email that my wire was "not able to be located" on 3/11 which was corrected later that morning that the funds were located). The title company did not follow-up to make sure their wire correctly paid off my loan my original bank. I did not find this out until I received a letter saying I missed my March payment (which my closing expert told me not to pay given we closed on 2/16 and payment was late on 3/15). I was as... read more