This profile has been claimed by the business owner or representative.
Bettini Restaurant
- Restaurants
- Edgartown, MA
About this business
Location details
131 N Water St, Harbor View Hotel, Edgartown, MA, 02539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 10:30 a.m. | |
| Wed | 7:00 a.m. to 10:30 a.m. | |
| Thu | 7:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 2:00 p.m. 5:30 p.m. to 9:00 p.m. |
Very disappointed in the food. Had the pasta with clams. Only four very small clams in shells plus the pasta in a wine sauce.. Not much to eat but the pasta which was just okay. Husband had the oxtail. The flavor lacked intensity. Tasted more like a pot roast. Would have liked a bigger portion. The service was very good.
Waiter accidentally spilled my wine all over me, they brought me a new dinner but didn’t bring a new glass of wine until we asked for it and the waiter didn’t really even oseem to care that he spilled the wine but the manager should have come over snd apologized but they both seemed so embarrassed that they ruined the evening. It was our 26th anniversary and my clothes were ruined and they made a mistake much worse by trying to cover up what happened verses owning the mistake and offering a dessert or actually having good cu... read more
Great spot/ good food/ terrible service!
Sadly, our annual dinner at Outermost got cancelled because of Covid so we were scrambling for dinner reservation. I felt lucky when I saw one reservation available at Bettini based on the reviews. I would never go again. The food was practically tastelessness. I ordered the Waygu burger with all the fixings…it was so dripping in grease that the bottom bun was dissolving and even with that…there was no flavor. I had my husband try it and he said “I didn’t know a burger could have so little taste”. Drinks were weak. When I co... read more
We arrived for a 21st Birthday family dinner. Received absolutely awful service, no water refill or asked us if we needed another glass of wine. Sat with empty dinner plates while all the workers chatted with each other, place was empty as it was a late seating. Asked another waiter to get our waitress and by now we had been sitting for 20-25 min with empty dinner plates. I don't expect this level of lack of service from an upscale establishment. I would absolutely not recommend this restaurant to anyone as there are plenty ... read more
Business response:
Good evening SarahP, Thank you for taking the time to speak with me over the phone today and for allowing me the opportunity to apologize personally for your disappointment in the service last night. I hope you are still considering my offer to welcome you back for the Five Star experience that you deserve and that we have come to expect at Bettini. I look forward to hearing from you soon. Kind regards, Phil Huber Director of Food and Beverage Harbor View Hotel
So many flaws. This place is a machine trying to make money. First they texted at 1 minute past our reservation time. Then they asked 4 demographic questions when we arrived. Then a standard cocktail was way off and when we sent it back with instructions to just make it exactly as the formula in the bartender's guide, the bar tender sent the poor server back to ask what was wrong with it (a lot). (The redone one was fine, but even visually different). When we asked if we could get a half order or a pasta main, the chef said ... read more
Business response:
Our sincerest apologies that your experience at Bettini was not up to par. Our staff both behind the bar and in the kitchen take great pride in their creations so we are disappointed to hear it was not to your liking. If you would like to provide more feedback so we can keep improving every guest experience, please contact Samantha Mitchell at 941-600-2851 or samantha.mitchell@harborviewhotel. We would like the opportunity to make your future visit a spectacular one.
Very disappointing
We've eaten at Bettini and it's predecessor several times. This visit lacked professionalism with a delivered cold meal, improperly poured drinks for kids and aggregiously delayed overall delivery. The manager waived one meal. Once the cold meal was returned the waitress became very silent and never returned for 25 minutes. The Harbor View was once a fan favorite but not so much now on Martha's Vineyard. We hope the restaurant flow improves compared to past years.
Business response:
Thank you for taking the time to leave a review. We are thoroughly dismayed to hear about your dining experience at Bettini. Our team is making progress daily and will use your feedback to improve our service standards. We hope for the chance to welcome you back with our sincerest apologies. Please contact Samantha Mitchell at 941-600-2851 or samantha.mitchell@harborviewhotel to make your return visit an amazing experience.
Great location but food was just ok. Penne a la vodka was nothing special. Service was not great. Long wait in between drinks, food and an offer of dessert..too bad as we had high hopes.
Business response:
We are disheartened to learn about your dining experience here at Bettini. We sincerely apologize for the miscue in timing of your service. We take great pride in our food quality and presentation so your feedback is a valuable piece of information we can use to improve moving forward. Please contact Samantha Mitchell at 941-600-2851 at your earliest convenience to hopefully make your return visit a spectacular one. Thank you for taking the time to leave a review.
Frequently asked questions about Bettini Restaurant
How is Bettini Restaurant rated?
Bettini Restaurant has a 4.5 star rating with 1,840 reviews.
When is Bettini Restaurant open?
Bettini Restaurant is closed now. It will open at 7:00 a.m.