This profile has been claimed by the business owner or representative.
Bettini Restaurant
- Restaurants
- Edgartown, MA
About this business
Location details
131 N Water St, Harbor View Hotel, Edgartown, MA, 02539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 10:30 a.m. | |
| Wed | 7:00 a.m. to 10:30 a.m. | |
| Thu | 7:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 10:30 a.m. 5:30 p.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 2:00 p.m. 5:30 p.m. to 9:00 p.m. |
Hot food was cold. Cold drinks were warm. Orders were forgotten . Waitstaff seemed to be made up mostly of college students who just wanted to socialize. On the plus side the mama her did try to make things right - but he shouldn’t have had to
Business response:
Thank you for taking the time to leave some valuable feedback. We are dismayed to hear about the poor dining experience you had with us. There were some obvious lapses in service that we will need to correct, if you would be interested in speaking with me in more detail, it would be greatly appreciated. We hope for the chance to welcome you back with our sincerest apologies. Please reach out to Samantha Mitchell at 941-600-2851 at your convenience to make your future visit impeccable.
My wife and I were really looking forward to dinner at this restaurant. The entire experience was ruined by the reception at the entrance from the woman posing as the maître d. She was exceedingly rude, disrespectful and argumentative. We had specifically reserved a standard table and even arranged to come much earlier than was convenient for us because that was the only way to reserve a standard table. She insisted that we had to sit at a high boy table as she was saving the many empty standard tables for people with reserv... read more
Business response:
Greetings Jacmel; Thank you for taking time to post this comment and bring your thoughts to my attention. I can assure you that the only factors in considering table assignment are timing, turnover, and reservations. Nevertheless, I am very sorry that you felt uncomfortable in any way. I would be happy to speak with you personally if you would like to call my direct line: Scott Little, General Manager, 508.627.3938. Until then, thank you for posting and bringing this matter to our attention.
The food was terrible. A 52 dollar steak was bland and tough. My wife got 4 small scallops and some sauce for about 30 bucks. We left hungry. Something has changed in the last year or so because we used to love the food.
Business response:
Dear Chuck; I am so sorry that the food experience fell short when you were with us at Bettini on March 6th. Please reach out to me personally so I can welcome you back as my guest at your convenience and introduce you to Chef Hart. Hart is in his second year at the Harbor View. Please let us welcome you soon in the hopes we can return to your good graces. It will be our pleasure to fully extend our hospitality to you. Respectfully, Scott Little, GM M: 540.429.7711
We went for Sunday brunch. Very limited menu. The restaurant was not busy at all yet we waited 15 minutes for server and the it took an additional 25 minutes for 2 orders of scrambled eggs and an order of pancakes. Overall skip the Sunday Brunch and head to a local diner.
Slow slow service
Business response:
We're sorry to hear this. We would welcome the opportunity to speak with you to learn more about your experience. If you would like to connect, please give us a call 508-627-3761.
Not good, w wine not chilled n served in plastic. Really!
The food was very good, but I was disappointed in the overall experience. My husband and I had 24 hours in Edgartown and I wanted a special evening. Wait staff was attentive but between that individual and 2 others, I was asked 3 times if I was finished (I was not) and there was a feeling of being rushed. We wanted a relaxing evening and instead it felt like a whirlwind. Appetizer Sushi roll, came out in under10 minutes...a record unless it was already made. From start to finish we were served and table cleared in about 35 m... read more
The renovated dining room at The Harborview is lovely and well framed. The view is still great and the design is more tranquil. The bar is swank and pleasant at the same time. Our Friday night off season meal was ok. The service was great - we were early aNd the first in the room on maybe the slowest weekend of the year. The food was mixed and we wondered if the “B” team is in the kitchen for the off season. My Caesar salad was not really as Caesar, even tho it had nice anchovies on top. It also had smoked Gouda cubes and ch... read more
Business response:
Hi Annie! Thank you so much for your comments regarding your experience. We are constantly working to improve our menu and guest experience and have some exciting menu changes coming up very shortly that I think you will find exciting including a more traditional Caesar! I would love to invite you back as my guest when we launch the new menu so you can provide additional feedback and have the proper experience. Please contact me at the restaurant and I will gladly assist you. Thank you, James
We arrived two and a half hours early. Let them know we’d be at the bar if anything opened up. Happily settled in for a series of overpriced cocktails. Then proceeded to watch as at least 18 chairs were empty for the duration of the time it took to get us to our 8:15pm reservation. Then, at 8:15pm, they create and set up a table NEXT TO THE BAND. (Couldn’t have done that two hours before?). We then wait for a server too long under the circumstances, who ends being the only friendly person on the staff that night...who procee... read more
Business response:
Thank you for taking the time to share your feedback. The Lighting of the Lighthouse event on Friday brought in a crowd much larger than we anticipated. While we're honored so many gathered to celebrate the holiday, we're disappointed we did not deliver a positive dining experience to you and your guests. Should you be willing to give Bettini another try, we would be would be happy to host you as our guests. If this is of interest, please contact us at 508-627-3938.
Frequently asked questions about Bettini Restaurant
How is Bettini Restaurant rated?
Bettini Restaurant has a 4.5 star rating with 1,840 reviews.
When is Bettini Restaurant open?
Bettini Restaurant is closed now. It will open at 7:00 a.m.