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Birch Gold Group
- Finance
- Des Moines, IA
About this business
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our customers discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our customers achieve their goals. As owners of their gold and silver, customers of Birch Gold can opt to place the metals within a Preci... read more
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In a day when great customer service is the exception and not the rule, I am very happy to say that Birch Gold Group is working hard to reverse that trend. From my first request for information (I received a prompt and courteous call back), through the paperwork process of a rollover (handled with patience and thoroughness), to the purchase of the metals themselves (after generous time spent explaining the framework and then exploring options that were suited to me) the team worked together to provide a great buying experien... read more
Business response:
Hi Doug! Wow! What great feedback! At Birch Gold Group, we really do strive to give each customer an experience that's transparent, informative, helpful, and so much more. Consumers like yourself, Doug, are so deserving of exceptional customer service, and that's the reason why we'll never stop fighting to provide that. We are so grateful to have you a part of our family, and we look forward to continuing our relationship with you.
This was my first time purchasing precious metals. I worked with Brock from Birch Goad Group. He explained the process and walked me through the available options and the differences of each. My purchase process was very smooth and I would recommend Birch Goad Group to anyone looking to purchase precious metals.
Business response:
Hi Jim! Thank you for trusting Birch Gold Group with your first precious metals purchase! We have high standards to ensure every customer's journey is a 5-star one, and it's great to know Brock and our other team members met those standards. We're so excited to welcome you to our family and look forward to growing our relationship with you!
Very professional and responsive even when you are not a big gun.
Business response:
Hi June, When you're a customer of ours, you're a big gun, and you deserve to be treated with the utmost respect. We'll always be here for you to give you the professionalism and responsiveness you've previously received. Please feel free to reach out to us any time you need our assistance.
Great company! They take their time to explain everything and even answer all your questions. They call you when your investment is in the bank too. I'd recommend this place to anyone at anytime!
Business response:
Hi Matthew, We appreciate your kind words and recommendation! Communication is of vital importance, especially for our first-time customers, and we're happy to know that sentiment was reflected in your experience with us. You're a valued customer of ours and we look forward to continuing our relationship with you. Please give us a call if you need anything in the future.
Things went smoothly rolling some of an IRA into a precious metals IRA. I am still on the fence philosophically about precious metals as a diversification measure, but these guys certainly make the process straightforward!
Business response:
Hi Joe, Thanks for a 5-star review! We're so pleased your experience with us was smooth and straightforward! We're always here for you, Joe, so if you need someone to talk to about precious metals, the market, the history, anything at all, please do not hesitate to contact us.
I found Birch Gold Group to be very professional and assisted me in the process, even during the Covid-19 period where most all people were working from, including myself.
Business response:
Hi George, Thanks so much for your feedback! We worked tirelessly to not let changes due to the pandemic affect our process and work ethic, so it's great to know it shows in our customers' experiences! We love that you are a part of our family, and we look forward to continuing our relationship with you!
The Birch Gold Group is very professional and courteous. They thoroughly explained the benefits and disadvantages of owning precious metals. I am thankful that I chose Birch Gold Group over others which I considered.
Business response:
Hi Dean, Thanks for sharing your feedback with us and others! We're grateful we had the opportunity to assist you in your purchase and we'll make sure to let our staff know we are on the right track with our professional and courteous services! It's a pleasure having you as a customer and we ask that you don't hesitate to call us if we could be of further assistance.
The people at Birch are wonderful! It can be a scary thing to buy something you know very little about. The staff were so helpful and made the decision an easy one. I feel very confident that I made a good choice.
Business response:
Hi Deborah, We agree! Going into something you know little about can be scary! That's why we work hard to provide education and helpfulness to our customers, so they feel confident before and after their transition to precious metals! It's great to know that our hard work paid off and you feel you made a good choice! If you ever have questions, we encourage you to reach out to us.
I first learned about Birch Gold Group through a friend. I'm glad to share that I had a similar positive experience and found all those whom I met to be professional, personable, knowledgeable and helpful which were all important to me as a first-time buyer of precious metals. I recommend them as well!
Business response:
Hi Jay, Thank you for trusting Birch Gold Group with your first-time precious metals purchase! We are so happy we met your standards of what's important to you because it's important to us too! We're grateful to have you a part of our family and we look forward to continuing our relationship with you!
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 5 star rating with 804 reviews.
When is Birch Gold Group open?
Birch Gold Group is closed now. It will open tomorrow at 8:00 a.m.