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Birch Gold Group
- Finance
- Des Moines, IA
About this business
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a big War room listener, wish I would have transferred my previous **** *** to Birch Gold sooner. Very happy with the transaction. Staff is great and very organized!
Business response:
Hi *****,Were happy that youre happy! Its gratifying to hear our team made your transaction and experience such a positive one. We thank you for sharing your feedback with us! If there is anything else we can assist you with, please feel free to give us a call.
I turned to Birch after feeling robbed by another gold investment competitor. My trust had been violated. From the moment I first contacted Birch Gold Group I felt taken care of - like a father figure watching over me, holding my hand all through the process. There have been no surprises and every time I call I am treated with respect.
We had great experience with ****** Gold. They walked us through the process and explained everything well. They answered all our questions and help us set everything thing up set by step. There was constant communication from purchasing the metals to the armory. So far no complaints. 4/1/2025. ***** and *** ********
Business response:
Hi ***** & ***,Our team is dedicated to serving our customers with the highest quality service, making sure your questions are answered, and keeping you updated at every step of the process. We are overjoyed to hear we met expectations and that our supportive approach made a difference in your experience! Thank you for sharing your precious metals journey with us. Please feel free to reach out for any assistance you may need in the future, we are always here for you!
I moved some of my 401K to tangible physical assets to protect them during this volatile time with much uncertainty down the road. The entire process was very smooth from start to finish, with quick and informed responses along every step of the process. The staff is very professional and answered all of my questions. I also appreciate their newsletters that I receive, as situations change in the market and the impact of those events.
Business response:
Hi *****,At Birch Gold Group, we aim to be a source of light for customers during uncertain times. We designed our process to be educational, supportive, and streamlined with timely communications throughout. Were very pleased to hear we met the **** with you and that youve enjoyed our informative newsletters as well! Thank you for taking the time to share your experience with us. If there is anything else we can do for you, please dont hesitate to reach out!
My experience with Birch Gold was a good one. The staff were very professional and friendly. I had many questions and concerns about the transaction, and all my questions were answered in a friendly manner. Our transaction was handled efficiently, and they maintained communication throughout the process.
Business response:
Hi *******,Friendly, professional, and educational service is the Birch Gold Group way! We strive to provide support and answers to any questions, ensuring you have a streamlined and informative purchase process. Our team is so thrilled to hear your experience reflected these values and we greatly appreciate your feedback! Please dont hesitate to give us a ring if there is anything else we can assist you with in the future.
My experience with Birch Gold was exactly what I was hoping it would be. All the staff were very knowledgeable and courteous and I didn't feel like I was just another customer. Several people reached out to helped me form my portfolio, answering all my questions along the way while providing great advice. I was able to convert my existing 401K and my retirement account into one ********************** Gold account. They even helped me contact those two companies and walked me through the entire process. I would highly recomme... read more
Professional, personable and knowledgeable team worked with me throughout the entire process including follow up. Great experience
Business response:
Hi Suz,Thank you for your kind words! Providing genuine care and informative, helpful support throughout our process is important to us. Were very pleased to hear that these values were reflected in your experience with our team! If there is anything else we can assist you with in the future, please dont hesitate to reach out.
Everyone i have dealt with at Birch has been great to work with and knowledgeable. The process was smooth and the team was great at walking me through every step of the process. I am extremely pleased with the service i have received.
Business response:
Hi ******,Thank you for sharing your feedback with us! We are committed to providing education, exceptional support, and simplifying the process for investing in precious metals. Its truly a delight to hear how pleased you are with our service and that we met expectations with you! We are only a phone call away, so please feel free to give us a call if there is anything else we can assist you with!
I would like to publicly Thank Birch Gold Group for the outstanding customer service that I recently received while transferring an existing company 401K to a self-directed Gold **** After seeing an advertisement for Birch Gold Group on the ***** ***** Show podcast, I called and talked to two Birch Gold Group staff, ******* ******* and ***** *******, who patiently, professionally, and in great detail helped walk me through each step of the transfer procedure. All of my questions were expertly answered concerning proper paper... read more
Business response:
Hi ******,We are so honored by your kind words and recommendation! Our specialists are dedicated to providing comprehensive education, answers to any questions, and walking our customers through the process to ensure you have a streamlined experience and the confidence to make informed decisions. We couldnt be happier to hear that our informational and supportive approach had such a positive impact on your precious metals journey! Thank you for taking the time to share your feedback with us. If there is anything else we can ... read more
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 4.7 star rating with 1,357 reviews.
When is Birch Gold Group open?
Birch Gold Group is closed now. It will open tomorrow at 8:00 a.m.