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Birch Gold Group
- Finance
- Des Moines, IA
About this business
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was an easy to understand process and everyone I spoke with was helpful and knowledgeable. I will certainly buy from Birch again in the near future. After my purchase, shipping came much earlier than what they promised, and I loved that part. I would encourage anyone who may be thinking of purchasing precious metals to call Birch Gold group. They even follow up with you after your purchase, which is very rare these days.
Business response:
Hi ****,We're thrilled to know we made your precious metals purchase smooth and informative. We understand that navigating the world of precious metals can be challenging and that's why educating customers is so important to us. We love to hear that your shipment arrived so fast as well! We can't wait to grow our relationship with you. Welcome to the Birch Gold Group Family. If you have any questions, please dont hesitate to reach out to us.
Our experience with Birch Gold Group was very good. We felt we were treated with care by very knowledgeable sales people. We will always come to Birch Gold Group for any precious metal purchases.
Business response:
Hello *******,The team is thrilled to receive such a great rating! Were happy to hear that our staffs commitment to educating our customers and doing so with care was reflected in your purchase. Welcome to the Birch Gold Group Family! If you need anything, please dont hesitate to reach out to us.
All the folks we dealt with at Birch Gold were helpful, knowledgeable and pleasant to deal with. We had never purchased gold or silver before, but they made the process easy. We plan to buy more soon, and look forward to using Birch Gold!
Business response:
Hi *******,We love that we were able to assist you in your first precious metals purchase! Educating customers and spreading kindness while we do it is what its all about. Theres nothing better than knowing a customers mind is at ease after their transition to precious metals. We can't wait to grow our relationship with you! If you have any questions, please don't hesitate to reach out to us.
Honestly, some of the best customer service I have ever received. The coordinated communication experience between contacts was smooth and easy. I felt informed and in control. Thank you!!!
Business response:
Hello *****,Thank you so much for the glowing feedback! Satisfying our customers while making them feel at ease with their purchase is one of our favorite and most important things to do. Were always here for you, so please dont hesitate to reach out if you need anything.
After much research we elected to use the Birch Gold Group to diversify our portfolio by adding precious metals. The entire process, from first contact to the metals purchase, was Professional, Respectful, Educational, and Efficient. Every Person we dealt with took the time to ensure we had a clear understanding, that we had the time necessary, and that we met our specific investment goals. Our relationship with the Birch Gold Group is invaluable and will be used for all precious metal transactions in the future!
Business response:
Hi ******,We're thrilled to know we made your precious metals purchase smooth and informative. We understand that navigating the world of precious metals can be challenging and that's why educating customers is so important to us. We can't wait to grow our relationship with you! Welcome to the Birch Gold Group Family! If you have any questions, please don't hesitate to reach out to us.
I was very pleased with the experience I had with the Birch Gold Group. They were very informative and easy to work with. I was not very knowledgeable in purchasing metals and felt they were very honest and helpful in making my purchase. I would recommend them to anyone.
Business response:
Hello ****,The team is thrilled to receive such a great rating! Honesty with our customers is one of the most important things we strive for as a company. Theres nothing better than knowing a customers mind is at ease after their purchase of precious metals. Were always here for you, so please dont hesitate to reach out if you have any questions.
We heard about Birch Gold Group via an ad on *********** I requested the information kit, which I received from ***********************, our BGG Metals Specialist. He was very helpful in describing the various selections of metals available and assisting us in selecting those we wished to purchase. My only complaint would be the time it took to receive the items, particularly the silver. Overall, we are very pleased with Birch Gold Group.
Business response:
Hi ****,We are so happy ***** made your purchase a memorable one. We work hard to give customers the great treatment they deserve and were glad that this commitment was reflected in your experience. We understand that the current market's demand can cause some precious metals to be delivered later than others and that can be frustrating. We'll continue to do everything in our power to minimize such occurrences in the future. If you have any questions, please dont hesitate to reach out to us!
Birch Gold Group took the time to get me access to their literature, educate me, talk me through the purchase process, understand my needs,get an account set up, get the transaction made, tell me the possible lead time ( up to 10 weeks, worst case, but only 10 days for me), get it securely delivered, then check back that I had indeed received the product. All of the *** were polite and patient and extremely helpful. Will use them again.
Business response:
Hi *******,We are so happy our team members made you feel as important as you are! We pride ourselves in knowing a customers mind is at ease when making a precious metals purchase. Were also glad that our team provided the ample resources and information that proved valuable to you. We can't wait to grow our relationship with you. If you have any questions, please reach out to us.
I recently purchased some ************* from Birch Gold I was hesitant to do this transaction, over the phone. I chose Birch due to their great rating with BBB. I had someone work with me. Walked me through all the steps. I received my gold via **** Just yesterday. Wow! That was so fast & easy. Dont let fear hold you back. *** wanted to purchase some gold for over a year. So happy my agent ***************************** was so helpful & made the process so easy. Thank you Birch Gold for your help I will be purchasing more soo... read more
Business response:
Hi *****,Thank you for trusting us with your precious metals purchase and for sharing your feedback. We understand that making transactions over the phone can sometimes be a source of hesitation, but were glad our team was able to guide you through the process and make it seamless for you. Were thrilled you received your precious metals quickly and effortlessly. If you need anything in the future, please reach out to us. Welcome to the Birch Gold Group family!
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 4.7 star rating with 1,159 reviews.
When is Birch Gold Group open?
Birch Gold Group is closed now. It will open at 8:00 a.m.