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Birch Gold Group
- Finance
- Des Moines, IA
About this business
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our customers discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our customers achieve their goals. As owners of their gold and silver, customers of Birch Gold can opt to place the metals within a Preci... read more
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I found Birch Gold Group to be very professional and assisted me in the process, even during the Covid-19 period where most all people were working from, including myself.
Business response:
Hi George, Thanks so much for your feedback! We worked tirelessly to not let changes due to the pandemic affect our process and work ethic, so it's great to know it shows in our customers' experiences! We love that you are a part of our family, and we look forward to continuing our relationship with you!
The Birch Gold Group is very professional and courteous. They thoroughly explained the benefits and disadvantages of owning precious metals. I am thankful that I chose Birch Gold Group over others which I considered.
Business response:
Hi Dean, Thanks for sharing your feedback with us and others! We're grateful we had the opportunity to assist you in your purchase and we'll make sure to let our staff know we are on the right track with our professional and courteous services! It's a pleasure having you as a customer and we ask that you don't hesitate to call us if we could be of further assistance.
The people at Birch are wonderful! It can be a scary thing to buy something you know very little about. The staff were so helpful and made the decision an easy one. I feel very confident that I made a good choice.
Business response:
Hi Deborah, We agree! Going into something you know little about can be scary! That's why we work hard to provide education and helpfulness to our customers, so they feel confident before and after their transition to precious metals! It's great to know that our hard work paid off and you feel you made a good choice! If you ever have questions, we encourage you to reach out to us.
I first learned about Birch Gold Group through a friend. I'm glad to share that I had a similar positive experience and found all those whom I met to be professional, personable, knowledgeable and helpful which were all important to me as a first-time buyer of precious metals. I recommend them as well!
Business response:
Hi Jay, Thank you for trusting Birch Gold Group with your first-time precious metals purchase! We are so happy we met your standards of what's important to you because it's important to us too! We're grateful to have you a part of our family and we look forward to continuing our relationship with you!
Hi this is **** S. I had a great experience with Birch Gold Group . I would recommend them to anyone interest in purchasing gold or silver.
Business response:
Hi Mike! Thanks for your feedback and for the recommendation! We're so happy you had a great experience, and we look forward to continuing to provide you with the utmost customer service that you deserve. Feel free to call us if you ever have questions or need assistance!
I've had a great experience with Birch Gold Group. I highly recommend them!
Business response:
Hi Hilton, Thank you so much for sharing your 5-star experience with us and others. Knowing our hard work paid off through a happy customer is truly encouraging! We'd love to continue to be here for you, so don't hesitate to call us if you need anything.
I'm very pleased with my experience with Birch Gold Group. Aaron was of great assistance to me. I basically knew what I wanted to do and when I talked it over with Aaron he explained what they could do for me and how they could best serve my wishes to my advantage. He was very professional and friendly at the same time. He sent material to me showing my choices of purchases that were available to me. Once my order was settled on the process of fulfilling it was very smooth and accomplished in a timely manner. My purchase was... read more
Business response:
Hi Martha, When it comes to our customers' journey, Birch Gold Group has high standards, and we are thrilled to know Aaron exceeding that during your transition to precious metals! You deserve to be heard and for your wishes to be accommodated, and we thank you for the opportunity to do that for you. We're here to always be of assistance to you, so feel free to contact us any time we are needed!
First time buyer of precious metals, Nick walked me through all the steps and what to expect. Happy with the process.
Business response:
Hi Todd, Walking customers through all the steps so they're always in the know is a goal of ours that we take seriously, and hearing that we lived up to that goal is very encouraging! We're happy that we were able to make your first-time buying experience in precious metals a 5-star one. Please feel free to reach out to us if we could ever be of future assistance.
We had never heard of a Self Directed IRA with precious metals. My husband has a substantial 401K and is close to retirement age. With the value of the dollar so low and a possible crash of banking in the near future, we were terrified that the savings would just be gone. We received the information packet from Birch Gold and were contacted by Philip Patrick. He was awesome to work with and literally spent hours with us by phone, carefully and simply explaining precious metals to us newbies, in a way that was easy to underst... read more
Business response:
Hi Ross, Thank you for the great review! We are thrilled that you had a 5-star experience with Phillip, Susan, Jeremy, and our receptionists! We pride ourselves on having very high standards, especially when it comes to customer service, so it's great to know that our team met those standards during your time with us. We look forward to continuing our relationship with you and are excited to have you as a part of the Birch Gold Group Family!
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 5 star rating with 752 reviews.
When is Birch Gold Group open?
Birch Gold Group is closed now. It will open tomorrow at 8:00 a.m.