This profile has been claimed by the business owner or representative.
Birch Gold Group
- Finance
- Des Moines, IA
About this business
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our customers discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our customers achieve their goals. As owners of their gold and silver, customers of Birch Gold can opt to place the metals within a Preci... read more
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great people to work with. Very knowledgeable. Answers all questions completely.
Business response:
Hi Karen, You were just as great to work with! We know how important it is to take the time and answer all of our customers questions, and to answer them thoroughly, so your feedback lets us know we are on the right track! We are delighted to welcome you to the Birch Gold Group family! Feel free to call us if you need anything in the future!
Brock, Susan and Christopher were very helpful. They made it easy to transfer our 401K over to a Precious metals IRA. I look forward to working more with them in the future. We have recommended them to family and friends.
Business response:
Hi Alicia, We are so pleased to hear you had an easy, yet very helpful experience with Brock, Susan, and Christopher! We appreciate you for trusting us to provide a service to your family and friends. We are excited to have you as a part of the Birch Gold Group family and look forward to continuing our relationship with you as well! Please don't hesitate to contact us if you need anything in the future.
I contacted Birch Gold, among others, to inquire about the purchase of Gold and Silver. I felt no pressure to buy, even though I took some time to diligently research the purchase. When I did purchase, the process was easy, and the metals arrived shortly after the order.
Business response:
Hi Tim, Thank you for placing your trust in us! We are happy we were able to provide you with a comfortable buying experience. We look forward to continuing our relationship with you and should you need anything from us in the future, please do not hesitate to contact us!
We were put in touch with Jake Kennedy of the Birch Gold Group and couldn't be happier with our experience. Right from the start, Jake listened to our needs, patiently answered all our questions, and when it came time to purchase metals, he very clearly explained all our options for our IRA. Natalie helped us transfer our account from another metals broker to Birch Gold Group with great efficiency. Thanks Natalie! We love being Birch Gold Group customers and highly recommend Jake Kennedy to anyone thinking about precious met... read more
Business response:
Hi Gail, Thank you for the great review! We're so happy your experience with Jake & Natalie was efficient, thorough and helpful. We pride ourselves on providing value and making sure that each individual customer has a comfortable experience with their transition into Precious Metals. We look forward to continuing our relationship with you and are excited to have you as a part of the Birch Gold Group Family! If you need us in the future, please don't hesitate to contact us.
My experience with Birch Gold Group was a five star rating. Their entire staff was very helpful, kind, and knowledgeable about their products. I did not feel pressure from anyone to buy something that was not going to fit my needs. Birch Gold Group provided expert advice on all they're products and explained in simple terms. Great customer service follow-up. A company with integrity and high standards. I will keep doing business with them. Wish more companies had the same work ethics and staff. What a difference it would mak... read more
Business response:
Hi Maria, Wow! We loved reading your experience with us. Thanks so much for taking the time to share it. We strive to provide the utmost customer service with integrity, knowledge, and kindness, because that's what you deserve! We look forward to providing you a 5-star experience throughout our entire relationship. If we can ever be of further assistance, please don't hesitate to call us!
Very helpful and always try to stay in contact with you. In terms of purchasing physical metals, you can probably find somehwat better pricing from direct resellers but the personalized service at BGG is first rate.
Business response:
Hi Kevin, Thank you for giving us the opportunity to assist you with your precious metals purchase! We're happy to have you a part of our family. We are committed to providing the utmost customer service, so we are excited to see that reflected in your experience with us. If we could be of any assistance to you in the future, please don't hesitate to reach out. We appreciate you taking the time to share your feedback with us!
I have heard of Birch Gold Group for many years but finally took the time to study them. I kept hearing Ben Shapiro promote them and I finally contacted them. They answered all of my questions and explained in simple terms. They worked around my schedule and made themselves available. Their customer service was amazing.
Business response:
Hi Joel, We are thrilled that you reached out to us and that your first experience was simple, yet informative. We hold very high standards for ourselves, especially when it comes to customer service, so it's great to know that your first-time experience with us was a 5-star one. We look forward to continuing our relationship with you, and should you need anything from us in the future, we are always available.
When the geopolitical world started to go upside down I knew I had to find a safe place for my retirement IRA. Enters Mr. Stuart Nash from BirchGold... He managed all of the details with his professional team. honestly I have never received the type excellent customer service that Stuart Nash Is dedicated to giving to each and every client. My metals have increased substantially. I have decided to make a few adjustments after a year and have recieved the same, consistent professional and expert assistance from beginning to t... read more
Business response:
Hi Ina, We hold very high standards for ourselves, especially when it comes to customer service, so we are thrilled to know that Stuart and the team met those standards during your experience with us. We'll make sure to share your feedback with them, so they know they are on the right track. It's a pleasure having you a part of the Birch Gold Group family and we look forward to continuing our relationship with you.
Very helpful and informative. The team is at most times available for any inquiry, and if not, they always get back to you very promptly.
Business response:
Hi David, It was a pleasure assisting you with your precious metals purchase, David! We are always here to be helpful and informative for you so please don't hesitate to call us if you need anything. We look forward to continuing our relationship and providing you with the utmost customer service! Thank you for your feedback and for taking the time to share it with others!
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 5 star rating with 693 reviews.
When is Birch Gold Group open?
Birch Gold Group is open now. It will close at 7:30 p.m.