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Birch Gold Group
- Finance
- Des Moines, IA
About this business
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Birch Gold provided great customer service. ****** ***** and ****** ******* provided lots of details and spent time walking me through the process of buying previous metals. They explained all the options in detail and guided me through the process.
Business response:
Hi ******,Our team is always happy to provide education, high-quality support, and walk alongside our customers through the process to ensure you make the most informed decisions. Were overjoyed to hear that ****** and ******* accomplished exactly that in your experience and we thank you for sharing your feedback with us! If we can be of any further assistance, please feel free to give us a call. We are always here for you!
I had a very pleasant experience with Birch Gold Group! I am new to everything investing, and their customer service was top notch in answering my questions and making sure that I had an understanding of everything before moving forward with my investment. I highly recommend this company to anyone looking to invest in precious metals!
Business response:
Hi ******,Thank you so much for your kind words! We set out to provide our customers with exceptional customer service and in-depth education about precious metals. It is gratifying to hear that we were able to accomplish this with you and we greatly appreciate your recommendation! We are always here for you, so please dont hesitate to give us a ring for any assistance you may need in the future.
Birch Gold rocks for both the expert investor and the inexperienced. They answer all questions no matter how much or little youre investing or buying. Couldnt be happier!
Business response:
Hi ****,Wow, were honored by your kind words! We know you work hard for your money, and you deserve top-notch service that helps you make the most of your options.We designed our process to be as educational as possible, answering any questions to ensure all our customers have an informative and exceptional experience regardless of purchase size. Your happiness brings a smile to our hearts and we thank you for sharing your feedback with us! Your Birch Gold Group family is always here for you, so please feel free to reach out... read more
I had a wonderful experience with this company. I first spoke with a man by the name of *** ******** who talked with me about what my interest in precious metals were, what metals i was interested in, what my goals were and if I was rolling over an *** or buying with money. He then transferred me to a specialist by the name of *** ****** who talked with me answered my different questions about different metals. Gave me the pros and cons in buying bullion or fixed mintage items. We spoke about there different options, verifie... read more
Business response:
Hi ******,Helpful, informative, and supportive service without any pressure is the Birch Gold Group way! Our process is designed to help you understand your options and empower you through education to help you make the most informed decisions. Were so pleased to hear that these values were reflected in your experience with us and that our team had such a positive impact on you. Its fantastic that your order was received quickly, and we appreciate you for taking the time to let us know how we did! If there is anything else w... read more
After being laid off from my company, I was looking into where to roll over my 401K. I knew nothing about gold. I heard about Birch Gold on *** and decided to contact them. They sent me an information kit. That was followed up by a call upon which everything was explained to me and all of my questions were answered. A member of Birch Gold worked with me to have my entire 401K rolled over into a Gold **** The process was quick and easy. I was given a contact for any questions I may have in the future and I get updates and inf... read more
I was curious about precious metal ownership but had no education and wasn't sure how to proceed. Birch Gold took the time to educate me as to the benefits and once deciding to move forward, help me with next steps. I rolled a 401k over to a precious metals *** with the hand-in-hand guidance on how to do so. Birch Gold then spent a long afternoon helping me make informed decisions on allocation and distribution. They communicated regularly from the outset and have communicated regularly all the way throughout. Thank you, Bir... read more
Business response:
Hi ****,Education and communication are crucial when investing in precious metals, so we established our process to be as informative and supportive as possible for our customers. We are thrilled to hear your experience reflected these values and that our approach helped you feel confident in all your decisions! Thank you for taking the time to share your journey with us and choosing Birch Gold Group. Please feel free to give us a call for anything else you may need. We are always here for you!
I recently opened a precious metals *** with Birch Gold. The process was unbelievably SIMPLE.First the reason I chose Birch Gold: I kept hearing ads on *********************** and News Outlets like RSBN, then I looked at the people that endorse Birch Gold, all conservative like minded people. I had a 401K from a previous Employer which I parked in cash several years ago. I contacted *** and within 15 mins between the folks at *** that contacted Principal we had an account opened and Principal closing my account and sending a... read more
Business response:
Hi *****,We are utterly delighted by your kind words! Our team dedicates their time to providing exceptional, genuine care to our customers and that includes walking them through our streamlined, educational process to make sure everything goes smoothly. Its truly rewarding to hear how easy we were able to make your transaction, and that **** **** to the occasion to work with your schedule! We take great care to ensure your delivery is secure, and we appreciate your recognition of our efforts. Your Birch Gold Group family is... read more
My experience with Birch Gold was exactly what I was hoping it would be. All the staff was very knowledgeable and courteous and I didnt feel like I was just another customer. **** ******** helped me form my portfolio answering all my questions along the way while providing great advice. I would highly recommend Birch Gold when your looking for honorable, knowledgeable, and great service oriented company.
My experience with Birch Gold Group was terrific, friendly and professional from start to finish. From the first call to ******, through transfer of funds from my 401K with *******, to funds deposit with ****** to final asset selection and allocation with ****, the process was smooth and pleasent. Everyone knew their jobs and answered all my question quickly and with assurance. One thing that I particularly appreciated was at no point did I ever feel rushed or pressured. If you are thinking about getting into precious metals... read more
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 4.7 star rating with 1,357 reviews.
When is Birch Gold Group open?
Birch Gold Group is closed now. It will open at 8:00 a.m.