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Birch Gold Group
- Finance
- Des Moines, IA
About this business
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our customers discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our customers achieve their goals. As owners of their gold and silver, customers of Birch Gold can opt to place the metals within a Preci... read more
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience was exceptional. Every question I asked was answered to my satisfaction and with obvious extensive knowledge on the part of those staff members working with me. Everyone at Birch Gold Group is also professional, friendly, and easy to work with on such an important purchase. I did a lot of research and clearly made a great decision in choosing Birch Gold. I will not go anywhere else for precious metals.
Business response:
Hi Kathleen, Your input is so valuable to us and we wanted to thank you for taking the time to share it! We agree with you, this is an important purchase, and we are thankful for the opportunity to assist you with it. Your satisfaction will always be a priority of ours and we look forward to continuing our relationship with you. Please don't hesitate to call us when you need us!
I recently rolled over an IRA to the Birch Group and purchased gold and silver. I found them to be very professional and efficient. They explained in detail the types of metals that were available and the sources that the metals were available from. They explained the various options available in simple, easy to understand terms for a novice investor in metals. They also handled the rollover process easily, They handled all of the paperwork and communicated with me along the way so that I knew where thing stood, Overall, ... read more
Business response:
Hi Jack, The experience you had with us is what we strive to provide to all our customers, so we are delighted to read your review! Our goal will always be to provide you with services that are professional, efficient, and as simple as possible. We look forward to continuing our relationship with you, and please don't hesitate to call us if you ever have any questions. Thank you for taking the time to share your feedback!
I have had a very good experience with Birch. A human being picks up your first call (amazing), and they don't give you the runaround; they honor their customers' invaluable time. When I had more questions, they moved my call "up the ladder" to someone more equipped to answer. They've facilitated every step of my process. I do think there's one area for growth (but not enough to drop that fifth star) I am probably slower that the average newcomer to this investment area, nevertheless I would recommend their reps slow down a ... read more
Business response:
Hi Michael, Thank you so much for your detailed review! At Birch Gold Group, we truly do value our customers' time, so we are happy to see that reflected in your experience with us. I wanted to especially thank you for the feedback you provided about our reps slowing down during explanations. We are always looking for ways to improve, so I will discuss this in the management meeting and we'll make the necessary changes across the board. We look forward to continuing to give you a 5-star experience!
Birch Gold Group is definitely a 5-star company. My recent dealings with them went superbly. I would highly recommend them as a great source for all people (rookies to veterans).
Business response:
Hi Frank, We really appreciate your kind words. A 5-star experience is deserved for a 5-star customer like you! We hope we can continue our relationship with you, and we wish you nothing but the best! Please feel free to call us if you have any questions in the future.
Fast service. This was my second buy and it went as smooth as glass. Gordon is a joy to do business with as our lives have. Much in common. I plan on another buy a bitdown the road. All in all a wonderful experience.
Business response:
Hi William, Thank you for being a loyal customer of ours! It's a pleasure to continue to assist you with your precious metals purchase, and we look forward to always being here for you. I'll be sure to forward this to Gordon so he can know he's on the right track! Thank you for taking the time to share your experience and call us if you need anything in the future.
An absolutely amazing and easy experience. As a newbie to investments like this the process was simple, quick, and my rep was extremely knowledgeable in the metals I wanted to invest in. I have 24/7 access to my account and access to my rep whenever I need them. I will definitely be investing more as time goes on. Very pleased.
Business response:
Hi Eric, We've worked hard to implement a process that's quick, easy, but also thorough and knowledgeable, so we appreciate your feedback as it lets us know we are on the right track! We hope to continue growing our relationship with you and we wish you all the best in your future endeavors. Please call us if you have any questions or if we can be of further assistance to you.
Birch Gold Group has outstanding customer relations, fantastic to work with. Brock and Christopher went out of their way to talk to me and answer all my questions and concerns, fantastic to work with them.
Business response:
Hi Connie, We really appreciate you taking the time to share your feedback! It's been a pleasure assisting you, and you are just as fantastic to work with! The hard work we put into customer relations is well worth it when we know deserving customers like yourself are satisfied. Please don't hesitate to call us if you need anything in the future!
Working with Terence from Birch was a pleasure as he was always prepared, informative and professional. This company certainly demystifies hard asset acquisition, and it was a pleasure working through the purchase. They actually delivered faster than promised, and allocation was as ordered. Very pleased at the relationship, and now feel as if I "have a guy" in the Precious Metals arena! These guys are legit.
Business response:
Hi Dennis, Thank you so much for the detailed review! We will share this with Terence to let him know to keep up the amazing work. We do everything we can to expedite deliveries, and we take great measures to ensure orders are executed correctly, so we thank you for the positive feedback. We hope to continue growing our relationship with you, and please don't hesitate to call us if you have any questions.
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 5 star rating with 685 reviews.
When is Birch Gold Group open?
Birch Gold Group is open now. It will close at 7:30 p.m.