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Birch Gold Group
- Finance
- Des Moines, IA
About this business
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was my first time investing in precious metals and the customer service department at Birch Gold Group did a wonderful job explaining the process and answering my questions. Everything went well, and I would like to extract the comments about excessive commissions totally. The service department kept in contact with me throughout the process and followed up with courtesy call afterwards, to be sure I had received everything correctly
This was my first time investing in precious metals. My representatives at Birch Gold Group did a wonderful job explaining the process and answering my questions. Everything went well from the first phone call to the final shipment, and they included a receipt. They kept in contact with me throughout the process and gave me a courtesy call afterwards, to be sure I had received everything correctly. They really are professional and they do care about the customer.
Business response:
Hi *****,Thank you for giving us the opportunity to assist you in your first precious metals purchase. We truly do care and respect our customers so its nice to know you felt that in your experience. We look forward to continuing our relationship with you, so please dont hesitate to keep in touch.
This was my first time investing in precious metals. I did it as a hedge against the uncertainty in the economy today. I also took into consideration advice from *************** and ***************************. Both ***** and ******* from Birch Gold were extremely professional and helpful in making my investment decisions. I received my shipment and a receipt when promised. I would highly recommend Birch Gold Group to other investors.
Everything went smoothly with us. Our Sales Representative, *************************, walked up thru the buying process, ownership and tax responsibilities. At first, as new customers, we were overwhelmed but after several calls and E-Mails we were comfortable in making a decision.
Business response:
Hi *******,We take pride in educating our customers about the process and were happy that contributed to your smooth experience. We know how new things can sometimes be overwhelming, but we got through it together and thats what matters the most. Thank you for your feedback and please reach out if theres anything we can do for you in the future.
We found the personal for Birch Gold Group to be very knowledgeable, understanding and helpful. They worked with our schedule to make sure we were present at the delivery of our purchase. Sincerely,***** and *****
As a new investor in precious metals, I had many questions and concerns. The team at Birch were extremely knowledgeable and helpful in guiding the buying experience and answering my questions throughout the process. I highly recommend Birch Gold Group to all levels and ages of investors.
My experience with Birch Gold was really good. They made the process very smooth and easy. I never felt pressured to make any decisions and they were very responsive and receptive to any questions I had. I will be recommending Birch Gold to friends and family and will be using them again in the future!
The process was easy, shipping was quicker than expected. I feel we made the right choice with Birch Gold Group. ***** was quick to respond and always available for questions prior and during processing, even giving valuable suggestions.
Business response:
Hi *****,It makes us so happy to hear the process was easy because weve worked hard to streamline our customers experience! ***** loves educating customers and h*** be honored to hear your feedback. Youre a part of our family now, so please dont hesitate to reach out should you need anything in the future.
I used Birch Gold group after being referred by ********* Birch Gold was prompt, proficient , patient and made value added suggestions when trying to figure out products. Their advisors spent time with us making sure we understood why precious metals are important right now and why they should be part of our portfolio.After the transactions they have followed up and inquired about the experience. I will be recommending this company to friends and family!
Business response:
Hi *****,Thank you for taking the time to share your feedback! We are thrilled to hear that our team was prompt, proficient, and patient while helping you navigate the process of purchasing precious metals. We believe that education is key when it comes to making informed decisions and thats why we take great pride in providing our customers with the knowledge and tools they need to select the right precious metals for themselves. Wed love to continue our relationship with you, so please dont hesitate to contact us if you ne... read more
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 4.7 star rating with 1,357 reviews.
When is Birch Gold Group open?
Birch Gold Group is closed now. It will open tomorrow at 8:00 a.m.