This profile has been claimed by the business owner or representative.
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was very impressed with my experience with Birch. ******* was very patient and took all the time I needed to educate me and answer my questions. I received my first purchase and couldn't be happier. Will be ordering again soon. ****
Working with the Birch Gold Group was amazing. *************** and *************** are professional, knowledgeable, expedient, and were able to answer all of my initial questions with patience and ease of transferring information to a new person on the block of purchasing precious metals. I feel very comfortable to reach out to the them, at any time, and ask them questions. They are consistently available and continue to keep in contact with me, after the transaction has taken place. I am impressed with their customer servic... read more
Top Notch. A++. I found my team at Birch Gold Group to be expedient, efficient, knowledgeable, professional, patient, and kind from my initial contact through the purchase of the product. ******* contacted me immediately upon my request. He was most helpful with my initial questions. He referred me to my specialist, ****. **** is incredible. He came on the line quickly after ******* referred me. I found him to be very knowledgeable, professional, and efficient. He was most patient with all of my questions. This man really kn... read more
Business response:
Hi Kathleen, Wow! Thanks so much for sharing your detailed and kind feedback about our service. The team is committed to providing the utmost customer care and we'll make sure they receive the recognition for your 5-star experience. We too look forward to growing our relationship with you, so please don't hesitate to call us if you need anything in the future.
The team a Birch Gold were awesome. A special hat tip to ****** in IRA ********** department. These folks are a model of professionalism. Every member explained concepts in a clear and through manner. They answered questions in a cheerful manner. I am deeply satisfied and grateful to have a hedge in today's troubled economic times. Thanks guys.....well done.
Business response:
Hi Dean! Your kind words mean so much to us, especially Lauren! Everything we do is so you can have a 5-star experience, so this kind of feedback really keeps us motivated. We want to always be a source of light for you, so please reach out if you have any further questions in the future.
I researched several companies for a couple of weeks before signing with Birch for my long-term, IRA *********** After absorbing all the info I could from the specialists, I did my own research on the different metals, purchase options and felt very confident with my decisions. They're able to offer the lowest, annual, maintenance fee out there, through their relationship with the custodian and made the rollover process a breeze! I did have a couple of customer service issues that were immediately addressed by *******, Dire... read more
I left another company and came to Birch Gold, the difference is night and day, so thankful to be a Birch Gold where everyone is knowledgeable, helpful, and professional.
Business response:
Hi Steven, We're thankful we had the opportunity to give you the service that you deserve. It's a pleasure to have you a part of our family and we encourage you to call us if you need anything in the future.
I first heard of Birch Gold Group on the ***************** show and figured I should look into them. All the representatives of Birch Gold Group and Equity Trust were more than courteous as we worked together creating my portfolio. They are up tp date on market conditions and other factors that might influence your investment. I worked primarily with *********** and ********, but everyone there made sure I had everything I needed before concluding our business. I am very satisfied with Birch Gold Group and would highly recom... read more
Business response:
Hi Randy, We appreciate you sharing your feedback and will pass ***** your kind words to our team members. Educating customers is a vital part of our process and we're happy that contributed to your 5-star experience. We look forward to providing you with exceptional service, so please don't hesitate to contact us if you need anything.
It has been easy to deal with Birch Gold. Our Rep was very knowledgeable and helpful through the whole process initial process. Since the first investment, we have made a couple more. Again, an easy process.
Business response:
Hi Margaret, We're so happy to hear you had a 5-star experience with us! It's a pleasure to have a loyal customer like you and we look forward to continuing to be a source of knowledge and helpfulness for you. Please continue to reach out to us if we you ever need assistance.
After spending time considering the rate of inflation and it's affect on the value of the dollar, I decided to learn about purchasing gold. I had heard of Birch Gold Group on the Warroom with Steve Bannon. After making the call, I was pleasantly surprised at how easy the process was to complete. I spoke with Brock about what my goal was, he referred me to Aaron to explain the benefits of buying precious metals to reach my goal. Aaron was informative, patient, encouraged me to ask questions until I was comfortable with the de... read more
Business response:
Hi Penny, What an amazing review to read! Thank you so much for sharing your feedback. Providing excellent service comes easy when we have customers like you. We encourage you to stay in touch, so please contact us if you ever have questions or need anything.
Birch Gold Group has a 4.7 star rating with 1,357 reviews.
Birch Gold Group is closed now. It will open tomorrow at 8:00 a.m.