Birch Gold Group

4.7

Finance
Des Moines, IA

About this business

Finance Investing

Location details

309 Court Ave, Suite 809, Des Moines, IA, 50309, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 7:30 p.m.
Tue	8:00 a.m. to 7:30 p.m.
Wed	8:00 a.m. to 7:30 p.m.
Thu	8:00 a.m. to 7:30 p.m.
Fri	8:00 a.m. to 7:30 p.m.
Sat	Closed
Sun	Closed

4.71,357 reviews

Jay V

5 years ago

I first learned about Birch Gold Group through a friend. I'm glad to share that I had a similar positive experience and found all those whom I met to be professional, personable, knowledgeable and helpful which were all important to me as a first-time buyer of precious metals. I recommend them as well!

Business response:

Hi Jay, Thank you for trusting Birch Gold Group with your first-time precious metals purchase! We are so happy we met your standards of what's important to you because it's important to us too! We're grateful to have you a part of our family and we look forward to continuing our relationship with you!

Mike S

5 years ago

Hi this is **** S. I had a great experience with Birch Gold Group . I would recommend them to anyone interest in purchasing gold or silver.

Business response:

Hi Mike! Thanks for your feedback and for the recommendation! We're so happy you had a great experience, and we look forward to continuing to provide you with the utmost customer service that you deserve. Feel free to call us if you ever have questions or need assistance!

Sonya L.

5 years ago

I've had a great experience with Birch Gold Group. I highly recommend them!

Business response:

Hi Hilton, Thank you so much for sharing your 5-star experience with us and others. Knowing our hard work paid off through a happy customer is truly encouraging! We'd love to continue to be here for you, so don't hesitate to call us if you need anything.

Martha L

5 years ago

I'm very pleased with my experience with Birch Gold Group. Aaron was of great assistance to me. I basically knew what I wanted to do and when I talked it over with Aaron he explained what they could do for me and how they could best serve my wishes to my advantage. He was very professional and friendly at the same time. He sent material to me showing my choices of purchases that were available to me. Once my order was settled on the process of fulfilling it was very smooth and accomplished in a timely manner. My purchase was... read more

Business response:

Hi Martha, When it comes to our customers' journey, Birch Gold Group has high standards, and we are thrilled to know Aaron exceeding that during your transition to precious metals! You deserve to be heard and for your wishes to be accommodated, and we thank you for the opportunity to do that for you. We're here to always be of assistance to you, so feel free to contact us any time we are needed!

Todd

5 years ago

First time buyer of precious metals, Nick walked me through all the steps and what to expect. Happy with the process.

Business response:

Hi Todd, Walking customers through all the steps so they're always in the know is a goal of ours that we take seriously, and hearing that we lived up to that goal is very encouraging! We're happy that we were able to make your first-time buying experience in precious metals a 5-star one. Please feel free to reach out to us if we could ever be of future assistance.

Ross R

5 years ago

We had never heard of a Self Directed IRA with precious metals. My husband has a substantial 401K and is close to retirement age. With the value of the dollar so low and a possible crash of banking in the near future, we were terrified that the savings would just be gone. We received the information packet from Birch Gold and were contacted by Philip Patrick. He was awesome to work with and literally spent hours with us by phone, carefully and simply explaining precious metals to us newbies, in a way that was easy to underst... read more

Business response:

Hi Ross, Thank you for the great review! We are thrilled that you had a 5-star experience with Phillip, Susan, Jeremy, and our receptionists! We pride ourselves on having very high standards, especially when it comes to customer service, so it's great to know that our team met those standards during your time with us. We look forward to continuing our relationship with you and are excited to have you as a part of the Birch Gold Group Family!

Ray C.

5 years ago

Like many retiring folks looking to diversify their savings, I was a little apprehensive in not falling prey to scammers stealing my savings. I heard of Birch Gold Group through a reliable source and was comforted in knowing that they were looking out for my interest. From my first interaction they presented me with all the information I needed to make the final decisions on how my investment would be made. I thank the people I have had the pleasure of interacting with (Susan, Guy), and would recommend Birch to anyone wishin... read more

Business response:

Hi Ramiro, We really appreciate you placing your trust in us! It's an amazing feeling to know we were able to make you feel safe because that's what you deserve. We look forward to continuing our relationship with you and encourage you to reach out to us if you have any questions.

Tony D

5 years ago

The entire staff was extremely easy to work with and very knowledgeable. At all time professional and focused on making sure the investment process was seamless.

Business response:

Hi Tony, Thank you for taking the time to share your experience with us and others! We'll make sure to pass ***** your feedback to our staff, so they know to keep up the good work. We'll always be here for you, so don't hesitate to contact us if you have any questions!

Aaron T

5 years ago

They were very helpful in getting my account set up. They explained everything very well in dummy talk lol

Business response:

Hi Aaron, Haha! We are so thrilled that our team was able to provide you a simple and efficient transition into Precious Metals. It's great to have you a part of our family and we look forward to continuing to assist you in any way that we can!