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Birch Gold Group
- Finance
- Des Moines, IA
About this business
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Please do your homework before doing business with Birch Gold Group! On 1/5/22 I purchased metals with Birch Gold for my **** and Traditional *** accounts with them. I was advised by ***** ******* to purchase mostly fixed mintage coins as the safest investment. When I received my first statement from Equity Trust the value reflected was significantly lower than what I had invested. I called to ask why the value of my account was so low but was assured by Mr. ******* that the value of my accounts were much higher than reflect... read more
Business response:
We take all concerns seriously, so when we learned about **** R.s statements, we contacted him immediately to address. During these discussions with **** *., it became apparent that he is being influenced by a representative from a competing precious metals retailer acting as an imposter financial advisor. He is being instructed to submit complaints, publish negative reviews, and issue threats in return for a financial gain of $141,000 so then he can move his business to their company. Although **** R.s claims originate from... read more
This Notice concerns the following causes of action, among others, based on the documented calls/voicemails and Do Not Call Registry verification:TCPA 47 U.S.C. 227(c)(5) (calls placed to a number listed on the National Do Not Call Registry)TCPA 47 U.S.C. 227(b)(1)(A)(iii) (artificial/prerecorded voice calls to a number assigned to a cellular telephone service)N.C. Gen. ***** ****** et seq. (Article 4) (North Carolina Telephone Solicitations / Do Not Call law)UDTPA N.C. Gen. ***** 75-1.1 et seq.Intrusion Upon Seclusion (Nort... read more
Birch Gold Group is the most unprofessional company I have ever dealt with. Out of all the competition, I chose this company to buy my gold because I trusted their sponsorships. Boy, was I disappointed! After I filled out and provided them all the required documentations, wire-transferred my money, paid what was quoted to me, I signed off on everything. They called me AFTER the fact, demanding more money, claiming the market had gone up within the last few hours. Mind you, this was the same day they received my payment, whic... read more
Business response:
Hi Tina, we have reviewed your account and found your documentation was collected on December 18th, 2025, and your funds came in on December 19th, 2025, under a different account name. To adhere to our compliance guidelines, given the account discrepancy, we required supporting documentation, which you provided to us on December 22nd, 2025. During that time, the market had fluctuated significantly. We’re sorry to hear that you were disappointed with your experience with us. We take all feedback seriously and have made severa... read more
BUYER BEWARE!! I was overcharged for gold and silver coins. March 2022 I rolled my 401K into a Gold *** and was sold gold and silver coins 70% gold and 90% silver over spot price!! now December 2025 I asked what my assets are worth now its less than spot, I GOT SCAMMED After talking with my financial advisor they performed an analysis on my silver/gold purchase they charged me a premium of *****% above spot on the purchase of the 1/4-oz Gold Florins and *****% on the purchase of the 2-oz Silver Florins.- The gold spot price ... read more
Where do I begin..these people here meaning ***** and ***** will not give me a printout of my buyback info. And the same thing ************** wife before she took her gold out. I have asked numerous time for my info in writing but nothing. Frustrated here.
Birch Gold Group is a legit scam. I naively thought upon purchasing gold that it was purchased at or near the spot price of gold. I was dead wrong and didn't realize until 6 months later that this sham of a company charges the US mint price of gold plus their anstro fees instead of the spot price. The spot price of gold at the time that I bought was anywhere from $2700-2900. I bought 1.85 oz of American eagle. 2900+2900 is 5800 so technically at the time I bought, 2oz of gold was worth $5800. You wanna know how much birch go... read more
BUYER BEWARE Being new at gold investing, I have invested with Birch twice. The first time I didn't know better so I just transitioned my entire retirement. Now I have learned more and went to add to it as an annual SEP **** After completing the transaction, I realized they sold me a .25 ounce gold coin at over $1288.45 when the cost of gold is $3315 an ounce! And the coin is not even a known coin! This company is a fraud! I will now be researching what they actually sold me when I carried over my retirement account!
Great experience except birch took too much money per coin i purchased when i transferred my fidelity investment ******* to birch **** birch made thousands of dollars.
Business response:
Hi *******,Were sorry to be reading your feedback. Weve called and emailed you several times but regrettably, we havent heard back. We take pride in our competitive pricing, so wed love the opportunity to learn more about your concerns and address them. Please return our call at your earliest convenience.
Do Your Due Diligence or Be Unpleasantly Surprised On September 17, 2024, I invested my entire 401k and pension into a rollover with Birch, anticipating a substantial increase in gold prices in the coming months. As of March 19, 2025, gold has risen by approximately 19.5%, with the bid price for the Gold American Eagle at around $319 per coin, which is $2 more than my purchase price. When I contacted the company representative for an account valuation, he stated, "If you purchased your metal today, it would cost you $200,000... read more
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 4.7 star rating with 1,219 reviews.
When is Birch Gold Group open?
Birch Gold Group is open now. It will close at 7:30 p.m.