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Birch Gold Group
- Finance
- Des Moines, IA
About this business
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
An absolutely amazing and easy experience. As a newbie to investments like this the process was simple, quick, and my rep was extremely knowledgeable in the metals I wanted to invest in. I have 24/7 access to my account and access to my rep whenever I need them. I will definitely be investing more as time goes on. Very pleased.
Business response:
Hi Eric, We've worked hard to implement a process that's quick, easy, but also thorough and knowledgeable, so we appreciate your feedback as it lets us know we are on the right track! We hope to continue growing our relationship with you and we wish you all the best in your future endeavors. Please call us if you have any questions or if we can be of further assistance to you.
Birch Gold Group has outstanding customer relations, fantastic to work with. Brock and Christopher went out of their way to talk to me and answer all my questions and concerns, fantastic to work with them.
Business response:
Hi Connie, We really appreciate you taking the time to share your feedback! It's been a pleasure assisting you, and you are just as fantastic to work with! The hard work we put into customer relations is well worth it when we know deserving customers like yourself are satisfied. Please don't hesitate to call us if you need anything in the future!
Working with Terence from Birch was a pleasure as he was always prepared, informative and professional. This company certainly demystifies hard asset acquisition, and it was a pleasure working through the purchase. They actually delivered faster than promised, and allocation was as ordered. Very pleased at the relationship, and now feel as if I "have a guy" in the Precious Metals arena! These guys are legit.
Business response:
Hi Dennis, Thank you so much for the detailed review! We will share this with Terence to let him know to keep up the amazing work. We do everything we can to expedite deliveries, and we take great measures to ensure orders are executed correctly, so we thank you for the positive feedback. We hope to continue growing our relationship with you, and please don't hesitate to call us if you have any questions.
Used Car Salesmen - DON'T DO IT - July 2024 I received fantastic support when I was considering purchasing gold and silver. I invested 250K after being so well treated. After the purchase I had to make multiple calls and emails to get any feedback/help. Trying to sell my coins which I finally did in March 2026 was very difficult. I had to make multiple calls, wait several days for a call back and then wait again after I received a quote for the sale of my coins. Everything about Birch Gold is upfront selling and making it ne... read more
Based on our experience our message is DO NOT trust these people. ** transferred a portion of our retirement savings to invest in gold and silver as a way to diversify. Since we are not experts in the precious metals market, we relied on the guidance of their ***s. ** were encouraged to purchase their oz. gold and silver coins, because these coins traded at higher values. The *** claimed to be personally invested in them as well.What we later discovered was deeply disturbing. These coins do not appear to have any unique or w... read more
RUUUUNNNN DONT WALK AWAY FROM BIRCH GOLD!!!! I was scammed by ***** ***** at Birch Gold Group. I trusted him when he recommended that I buy fixed mintage and proof gold and silver coins over bullion. I questioned him about why they cost so much more than gold and silver bullion. He assured me that was because there was additional cost to mint the coins and that they were more valuable as collectors items. He also said during market recessions the coins usually outperformed the bullion and would be easier to sell. He claimed ... read more
Beware of scam brokers like Birch Gold.Firstly, just consider others like ***** ******** or KEPM because they're fair and won't charge outrageous *********** September 2023 I converted my traditional and **** *** accounts to precious metals with Birch Gold. The representatives were helpful enough and even offered me custodial services at no charge. I felt good about it for a long while until I started looking into other, more honest aforementioned brokers. Little did I realize at the time that they were charging me as much a... read more
Please do your homework before doing business with Birch Gold Group! On 1/5/22 I purchased metals with Birch Gold for my **** and Traditional *** accounts with them. I was advised by ***** ******* to purchase mostly fixed mintage coins as the safest investment. When I received my first statement from Equity Trust the value reflected was significantly lower than what I had invested. I called to ask why the value of my account was so low but was assured by Mr. ******* that the value of my accounts were much higher than reflect... read more
Business response:
We take all concerns seriously, so when we learned about **** R.s statements, we contacted him immediately to address. During these discussions with **** *., it became apparent that he is being influenced by a representative from a competing precious metals retailer acting as an imposter financial advisor. He is being instructed to submit complaints, publish negative reviews, and issue threats in return for a financial gain of $141,000 so then he can move his business to their company. Although **** R.s claims originate from... read more
This Notice concerns the following causes of action, among others, based on the documented calls/voicemails and Do Not Call Registry verification:TCPA 47 U.S.C. 227(c)(5) (calls placed to a number listed on the National Do Not Call Registry)TCPA 47 U.S.C. 227(b)(1)(A)(iii) (artificial/prerecorded voice calls to a number assigned to a cellular telephone service)N.C. Gen. ***** ****** et seq. (Article 4) (North Carolina Telephone Solicitations / Do Not Call law)UDTPA N.C. Gen. ***** 75-1.1 et seq.Intrusion Upon Seclusion (Nort... read more
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 4.7 star rating with 1,357 reviews.
When is Birch Gold Group open?
Birch Gold Group is closed now. It will open at 8:00 a.m.