This profile has been claimed by the business owner or representative.
Birch Gold Group
- Finance
- Des Moines, IA
About this business
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Birch Gold Group walked me through my IRA rollover .Thier assistance on my gold purchases was indispensable.Courtesy ,knowledge of products was appreciated.
Business response:
Hi Raymond, We are thrilled to have been able to walk you through your transition into precious metals. Our goal is to provide a process that's quick, easy, but also thorough and knowledgeable, so we appreciate your feedback as it lets us know we are on the right track! We hope to continue growing our relationship with you and we wish you all the best in your future endeavors. Please call us if you have any questions or if we can be of further assistance to you.
I did a lot of research before I selected Birch Gold Group to entrust my account to. They've been excellent to work with. I feel confident my savings are safe. Both Nicholas and Natilie have been patient, gracious and informative.
Business response:
Hi Cheryl, Thank you for placing your trust in Birch Gold Group and allowing us the opportunity to give you a 5-star experience! We are excited that you had such an excellent experience with your Specialists, and we'll definitely pass **** feedback to them, so they know they are on the right track! Should you need anything in the future, please don't hesitate to contact us.
They were great every step of the way. Great follow up.
Business response:
Hi Patrick, Thank you for taking the time to share your experience! We look forward to continuing to be there for you every step of the way, so please don't hesitate to call us if you need anything!
Great people to work with. Very knowledgeable. Answers all questions completely.
Business response:
Hi Karen, You were just as great to work with! We know how important it is to take the time and answer all of our customers questions, and to answer them thoroughly, so your feedback lets us know we are on the right track! We are delighted to welcome you to the Birch Gold Group family! Feel free to call us if you need anything in the future!
Brock, Susan and Christopher were very helpful. They made it easy to transfer our 401K over to a Precious metals IRA. I look forward to working more with them in the future. We have recommended them to family and friends.
Business response:
Hi Alicia, We are so pleased to hear you had an easy, yet very helpful experience with Brock, Susan, and Christopher! We appreciate you for trusting us to provide a service to your family and friends. We are excited to have you as a part of the Birch Gold Group family and look forward to continuing our relationship with you as well! Please don't hesitate to contact us if you need anything in the future.
I contacted Birch Gold, among others, to inquire about the purchase of Gold and Silver. I felt no pressure to buy, even though I took some time to diligently research the purchase. When I did purchase, the process was easy, and the metals arrived shortly after the order.
Business response:
Hi Tim, Thank you for placing your trust in us! We are happy we were able to provide you with a comfortable buying experience. We look forward to continuing our relationship with you and should you need anything from us in the future, please do not hesitate to contact us!
We were put in touch with Jake Kennedy of the Birch Gold Group and couldn't be happier with our experience. Right from the start, Jake listened to our needs, patiently answered all our questions, and when it came time to purchase metals, he very clearly explained all our options for our IRA. Natalie helped us transfer our account from another metals broker to Birch Gold Group with great efficiency. Thanks Natalie! We love being Birch Gold Group customers and highly recommend Jake Kennedy to anyone thinking about precious met... read more
Business response:
Hi Gail, Thank you for the great review! We're so happy your experience with Jake & Natalie was efficient, thorough and helpful. We pride ourselves on providing value and making sure that each individual customer has a comfortable experience with their transition into Precious Metals. We look forward to continuing our relationship with you and are excited to have you as a part of the Birch Gold Group Family! If you need us in the future, please don't hesitate to contact us.
My experience with Birch Gold Group was a five star rating. Their entire staff was very helpful, kind, and knowledgeable about their products. I did not feel pressure from anyone to buy something that was not going to fit my needs. Birch Gold Group provided expert advice on all they're products and explained in simple terms. Great customer service follow-up. A company with integrity and high standards. I will keep doing business with them. Wish more companies had the same work ethics and staff. What a difference it would mak... read more
Business response:
Hi Maria, Wow! We loved reading your experience with us. Thanks so much for taking the time to share it. We strive to provide the utmost customer service with integrity, knowledge, and kindness, because that's what you deserve! We look forward to providing you a 5-star experience throughout our entire relationship. If we can ever be of further assistance, please don't hesitate to call us!
Very helpful and always try to stay in contact with you. In terms of purchasing physical metals, you can probably find somehwat better pricing from direct resellers but the personalized service at BGG is first rate.
Business response:
Hi Kevin, Thank you for giving us the opportunity to assist you with your precious metals purchase! We're happy to have you a part of our family. We are committed to providing the utmost customer service, so we are excited to see that reflected in your experience with us. If we could be of any assistance to you in the future, please don't hesitate to reach out. We appreciate you taking the time to share your feedback with us!
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 4.7 star rating with 1,357 reviews.
When is Birch Gold Group open?
Birch Gold Group is closed now. It will open tomorrow at 8:00 a.m.