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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We signed with Birdseye a year ago. the software is great but they told us it work with quick books desktop and not a issue. I was worried about this as others programs wont. Well there sales rep dint know what he was talking it don't work as I have 1 program i cant take off QB I've spent so much with mu IT guy and it wont work we have to do it manually and by running reports and sadly it just wont work correctly until i change my accounting software and that is taking a long time. I've paid for for almost 1 yr and they wont... read more
Beware of long term auto renewing contracts! I was not aware of the auto renewing part and now they claim we have to pay until October. I’m gonna warn everyone about this! Not happy!
Business response:
Thank you for bringing this to our attention. We apologize for any confusion regarding our auto-renewing contracts. Please email me at ciera.saldona@birdeye.com to discuss further and resolve promptly.
I have been trying to reach this business for 8 weeks and have them cancel my subscription, I spoke to a genleman 2 weeks ago who said my subscription will be cancelled and the business has still attempted to debit my accounts. This business failed to deliver on the promises I was sold on when signing up for the service. Great sales team, Great on-boarding, anything after this is sub par and the business did not grow my reviews at all
Business response:
Your feedback is important to us. We would like to learn more about your experience and address any issues you may have. Please contact us at joanne.hong@getbirdeye.com.au so that we can assist you. Thank you for bringing this to our attention.
Very good job on my teeth that I got done I had a very good price
The very good job on my teeth that I have got done
Not great for small businesses who have mostly repeat customers. The cost ends up being very high for the value. Beware that the service auto-renews. If you contact them to cancel even a few days after that, they won’t allow it and you’ll be trapped in an additional year, high price contract.
Business response:
Hi, We apologize for the inconvenience we have caused with our auto-renewal. Can you please email me at ciera.saldona@birdeye.com so we can take care of this for you and resolve it promptly? We want to ensure a great experience and apologize if we have not met that standard thus far.
Alison Romeo has a true knack for helping others! She is professional, yet caring. I would recommend working with her!
Business response:
Thank you, Alissa, for your kind words about Alison Romeo! We're thrilled to hear that she provided you with professional and caring assistance. We appreciate your recommendation and look forward to serving you again in the future.
I was told I was in a contract when I ever agreed to be in a contract. My reviews have not increased at all. This service is a scam. BEWARE!!!
Business response:
We apologize for any confusion regarding your contract. We understand your frustration and would like to work with you to address this issue. Please contact me at ciera.saldona@birdeye.com so we can assist you further.
They promised to connect my reviews to my website and Facebook Page. Never worked!! Changed the price when they OVERCHARGED my account. IMPOSSIBLE to CANCEL!! No one answers the phone or emails now. Jessica Goodwin was my salesperson. Now she won’t answer or respond. I finally called SALES… Jet said she would contact customer support and have them call me back…… NOPE. She said she knew Jessica and would ask her to call me…. Nope. Paid $3150 for a year and they RENEWED it and won’t refund me or let me cancel! Now I have to ta... read more
Business response:
We sincerely apologize for any inconvenience you have experienced. We would like to address your concerns and resolve this matter as soon as possible. Please contact me at ciera.saldona@birdeye.com so that we can assist you further and make sure that this issue does not happen again.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,495 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 8:00 a.m.