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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Geno and Akshita were both great. Super responsive and helpful for all of our questions.
Business response:
Hello Bryan, Thank you for taking the time to leave us such a positive review! We truly appreciate your kind words about Geno and Akshita. They are exceptional members of our team and always strive to provide responsive and helpful service.
I strongly recommend JerryLink Credit Group. They helped me so much after already paying Ovation, who just took our money and did nothing for a year. I contacted jerrylinkgroup@gmail.Com, and they immediately showed results; they even guided me on what our best solution for our trade-in for a new vehicle would be with a lower approximate % and not to mention how well they informed you and explained to you everything that's going on with your credit. Huge thanks to Jerry and his crew for a job well done.
Have had Birdeye for a little over 1 year. The transition was extremely cumbersome and difficult. I was originally told that they integrated easily with my OMS only to find out that they did NOT. Trying to understand the customer support was hard as they spoke broken english at best. They did not deliver on their promise to easily get reviews from my customers and several of my clients stated that the link that was sent to them were "dead links" leading no where and offering no way for the client to leave a review. Birdeye s... read more
Business response:
Thank you for sharing your experience with us. We're sorry to hear that our services did not live up to your expectations. We take customer experience seriously, and we apologize for any inconvenience caused during your transition and communication with our customer support team. We appreciate your feedback, and we'll take it into consideration as we continue to improve our services. You can reach me directly at ciera.saldona@birdeye.com so I can work with you on a prompt resolution. Thank you, The Birdeye Team
I find it troubling when you post a bad review about my company but you don't allow me to respond to the bad review without paying for your service, watching a demo and listening to a sales pitch. Then I get solicited for business from your company for service and told there isn't anything they can do to remove the negative review. It seems pretty one side and I'm not sure why you would expect me to pay for a service to remove a bogus review from your site that you pirated from Google that allowed for proper response from ... read more
Business response:
Hi, We are happy to help you remove the review from your Birdeye Free profile. Please email the link to the review you would like to have removed to our free profile team at profiles@birdeye.com. We will get the review removed asap. Thank you.
I was rushed into a contract by sales for over $7,000 for the year, and then I decided a day or so later not to use their service, and all they said was too bad you signed a contract. They were not forthcoming with their services or refund/cancelation policy and were just out to grab our money. DO NOT USE THIS COMPANY. There are way better alternatives that actually believe in customer service. For a reputation management company, they sure don't practice what they preach, beware.
Business response:
We are sorry to hear about your negative experience with Birdeye. We take all feedback seriously and would like to apologize for any miscommunication that may have occurred during the sales process. We would like to reach out to you to discuss this matter further and see if there is anything we can do to rectify the situation. Please feel free to reach out to me at ciera.saldona@birdeye.com so I can address your concerns and resolve. Thank you for bringing this to our attention. Sincerely, The Birdeye Team
Run away from this company. They promise big and deliver zero. They have no clue what Customer Service means. They are BY FAR the worst company I have ever dealt with.
Business response:
We would like to reach out to you to discuss this matter further and see if there is anything we can do to rectify the situation. Please feel free to reach out to me at ciera.saldona@birdeye.com so I can address your concerns and resolve. Thank you for bringing this to our attention. Sincerely, The Birdeye Team
BEWARE of this company. They sign you up and don't follow through with the integrations. After almost 12 months of going around in circles with this company we are at the end of our contract. Not once did they listen to our concerns or assist us with the integration. When you book an online appointment they don't turn up. If you like your money DON'T give it to this company.
Business response:
Hi Rachel, We apologize for the negative experience you had with Birdeye. We take your feedback seriously and would like to address any concerns you have with the integrations. Please reach out to me at ciera.saldona@birdeye.com to discuss the issue and find a resolution. In the meantime, I will be getting our support team involved. Thank you for your valuable feedback and we hope to make things right.
Really struggling to get a copy of the contract to sign. They took my initial money and sent me the wrong contract. I have asked a number of times now for the contract. They either come up with an excuse or ignore my emails. I have asked for a refund for the upfront payment and the emails are not responded to. They may be a genuine company experiencing problems or a rip off. I cant tell at this stage but very worrying they cant seem to supply a contract.
Business response:
Hi Martin, Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced. Our team is dedicated to providing the best customer service possible, and we are sorry to hear that we have not met your expectations. Please email me at ciera.saldona@birdeye.com with your contact information so that we can address your issue as soon as possible. Thank you for your patience and understanding. Best regards, Ciera
Terrible! They have been no help to us at all. They took are money and we are generating no reviews.
Business response:
Hello John, Thank you for taking the time to share your feedback with us. We take customer service seriously and we want to make sure that you are satisfied with our services. Please reach out to me at ciera.saldona@birdeye.com so that we can help resolve this issue.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,548 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 8:00 a.m.