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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Akshita has been great. Extremely helpful, friendly, and responsive!
I felt the implementation was easy and pretty self-explanatory. Akshita and Samar were helpful with the questions we had. Unfortunately after two weeks of using the new service, we felt communication got a bit lost and some of the important features we need to make texts useful aren't available to us.
Suggestion: Please make it easier to find/ copy our personal URL so we can add it as a hyperlink on our emails to clients.
Sent a request to your support email and received a phone call within 10 minutes of submitting my request.
Bad experience
No bullshit. Asked for an API key and was given it immediately.
Bird eye has helped me to get from 1 review to over 200 legitimate 5 star reviews.
The support team member, Girish Pacherwal, was great. However, our account representative and any other contact outreach has been beyond unsatisfactory. I have sent over 5 emails to our account rep with zero response in over 2 months. Then, after requesting a change, I am told someone tried to call me. No one did, I have no missed calls or voicemails. I need answers from our rep, or to have a new one assigned, and the follow through on this has been pathetic. I am deeply discouraged by the lack of communication. However, you... read more
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Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,499 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 5:00 p.m.