BirdEye | Reputation Management at 2479 E Bayshore Rd - Palo Alto CA - Reviews - Photos - Phone Number

BirdEye

4.9
893 reviews
Reputation Management
 2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303US

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All reviews summary

4.9
893 reviews
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25 reviews have no rating
  • 358 reviews5.0
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5on Capterra, Apr 25, 2018
STAFF WAS KNOWLEDGEABLE AND ABLE TO ANSWER MY QUESTIONS
Pros: ABILITY TO BOOST POSITIVE REVIEWS AND FILTER OUT NEGATIVE REVIEWS WITHOUT THE NEGATIVE REVIEWS ALWAYS ACTUALLY COMING BACK PUBLICLY<
br />Cons: PERSONALLY, I HAVE NOT USED THE SOFTWARE ( BIRDEYE ) ENOUGH TO FORM ANY NEGATIVE OPINIONS ABOUT IT. more »
5on Capterra, Apr 24, 2018
Simple, great, easy
Pros: The ease of using the software and also the automation of the texts and emails. I am so excited to see all the analytics as well.
Cons: Nothing as of yet! It seem
s like It is easy for me to use so I dont think anything poses an issue right now
Overall: Acquiring more 5 star reviews, but also acquiring them more quickly than traditional methods or email alone.
more »
5on Capterra, Apr 24, 2018
Professional, transparent, no-pressure sales. Easy to use for admins and end-users alike.
Pros: Love how easy it is to see everything in one dashboard space; brings together previously disparate
platforms.
Cons: While the platform is easy to use, I wish it had a feature that would somehow quasi-improve online reviews on its own.
more »
5on Capterra, Apr 19, 2018
representative was awesome!
Pros: Ability to send campaigns for reviews, in addition to aggregating current reviews for an additional footprint online
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5on Capterra, Apr 19, 2018
An exceptionally smooth, easy to use, effective review collection system
Pros: It is easy to explain to our customers and it's easy for them to post reviews. The best thing is that they are
leaving Google, Facebook, and BBB reviews, not just some third party reviews that don't help as much.
Cons: I have used a number of other services and this is by far the best. I honestly can't think of anything I am not satisfied with.
Overall: We are getting actual Google, Facebook, and BBB reviews!
more »
5on Capterra, Apr 19, 2018
Great
Pros: ease of use the software so far is really easy to use but we have only used it for a short time so we will know more in a month or so once we see result
more »
5on G2 Crowd, Apr 18, 2018
Super robust platform!
What do you like best?
Birdeye offers far more control over the review generation campaigns we create than any other platform, which has yielded far better results a
nd stronger responses from our clients.
What do you dislike?
Nothing, so far! Support at every step of implementation has resolved any questions or concerns we've had.
Recommendations to others considering the product
Definitely implement this platform over others that offer boilerplate, generic campaigns and non-strategic targeting. The results speak for themselves.
What business problems are you solving with the product? What benefits have you realized?
The strategic use of the API bridge allows us to target current clients for reviews at the best opportunity, and lapsed clients for reinvigoration with special offers.
more »
4on Capterra, Apr 17, 2018
Just started with BirdEye - Looking forward to great things
Pros: Has most or all the functionality most businesses would need. Online platform well laid out. Seems very easy to use
Cons:
Some things not 100% due to Google upcoming changes. A bit pricey but I'm new so maybe the cost will be worth it once my reviews start flowing in more »
5on Capterra, Apr 16, 2018
easy-going , intuitive, and worth the value
Pros: Filtering bad reviews before they ever reach the net. I also like the text message functionality as many clients are unlikely to unilaterally vi
sit a site to review an attorney's services.
Cons: Price is a little steep. But then again I don't know what arrangement your company has with wireless carriers, nor have I fully realized the potential uptick in my own business due to the increase in reviews. I just onboarded today so....
more »
5on Capterra, Apr 16, 2018
One account to track reviews and invite customers for reviews.
Pros: Once we made the decision to sign up with Birdeye I was given an account manager to help with our onboarding. She was profess
ional and thorough in explaining the product to me during our Webinar. Birdeye is a pretty straightforward and easy to use the web app to track reviews and set rating goals. With Birdeye you can run review Campaigns to help boost your online reviews, you can run reports so you can analyze Daily, Weekly, Monthly, Quarterly and Yearly review activity with average rating. You can also set up social accounts (Facebook, Twitter, Google+ and Linkedin) Birdeye also has a pretty hearty backend that will allow Developer API's, Mobile Apps, Website API integration and SEO rich snippets plus a dozen more advanced items. You can really dig into Birdeye and use this fantastic tool to help take control of your social media presence and review ratings.
Cons: I really have no cons at this time. We've been using Birdeye for several months and are happy with everything.
more »
4on Capterra, Apr 16, 2018
A great experience with great results.
Pros: Ease of use, the ability to track all of our locations at one time and the ability to respond to reviews directly form dashboard.
Cons: Can
9;t really think of anything that I dislike. Its easy to use and uncomplicated. Overall, it been a good experience form day one of implementing it in our offices. more »
4on G2 Crowd, Apr 15, 2018
Bird Eye rocks
What do you like best?
They deliver on the promise of getting you the reviews you want (need) to help enhance your on-line presence.
What do you dislike?
I wish
it was a bit more seamless to acquire the data for upload.
Recommendations to others considering the product
Give it a try.
What business problems are you solving with the product? What benefits have you realized?
Get positive reviews. Helps to drive new clients to the business.
more »
5on BirdEye, Apr 14, 2018
Great company awesome job! more »
5on Capterra, Apr 13, 2018
Great! Super user friendly and rep was very patient with me, a technological non genius!
Pros: Reviews are very important to us, and BirdEye is awesome when it comes to the organization and impl
ementation of these reviews!
Cons: So far, nothing that I do not like. Maybe if there was a way to use Yelp ratings...? But for now, I like it all!
more »
5on BirdEye, Apr 12, 2018
Great experience more »
5on Capterra, Apr 12, 2018
Effective and achieves our corporate objective for online brand improvement
Pros: I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the r
eviews and cleaning up our online presence has been very helpful.
Cons: My biggest frustration is our inability to add other review sites that are specific to our industry. We would like to parlay our Google reviews to EnergySage to improve our online reputation.
Overall: Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues.
more »
5on Capterra, Apr 12, 2018
Very good and easy to use.
Pros: Easy to use and check how everything is going. Also very good return on just a small list of 100 customers sent. Very excited to see the results of our entire da
tabase.
Cons: Costly. I do see the value and understand how it works. It makes sense that I cut back the cost of google ad words to put into this so I have better quality but the price is still a lot.
more »
5on Capterra, Apr 12, 2018
I am an agency and as an agency it is great!
Pros: ease of use. service is great. Very good about getting back to you and they are very diligent about holding your hand.
Cons: Maybe in the
beginning they may be a bit intimidating but once you get into the swing of things boy is it easy more »
5on BirdEye, Apr 11, 2018
Pablo Reyes was our repair & maintenance person. He was very efficient and made sure all things were in excellent working condition. He made sure he didn't track in any dust or dirt. I would be happy to have him do all of our check ups. I give them a rating of 5 stars. more »
5on Capterra, Apr 11, 2018
Easy and professional to deal with
Pros: Limits my exposure to harmful, mindless reviews. Also, the review requests are sent out by a BirdEye team member, so my staff doesn't have one more
thing to do each day!
Cons: It costs money, but everything worthwhile does! So I have put it into my operating budget for the year.
more »
5on BirdEye, Apr 09, 2018
Birdeyes is a great review site. more »
5on BirdEye, Apr 09, 2018
Works great more »
5on Capterra, Apr 09, 2018
We have just started using the software and so far we've barely had any questions.
Pros: I like the ability to create review generation campaigns with ease and having everything easily acce
ssible on one dashboard.
Cons: I haven't run into anything I absolutely don't like. Perhaps the inability to reply on the platform without integrating admin@birdeye could be a con. Or also, the fact that you can't leave open a review form right on a tablet so customers can review every time they walk into the store is another issue. I understand both of these have not much to do with the software, and more with the logistics of each source.
Overall: It is incredibly easy to use.
more »
5on Capterra, Apr 08, 2018
Easy Implementation; Customer service and onboarding process was top notch.
Pros: This software allows my firm to easily obtain feedback from clients. What would be an 8-10 step process for us i
n house - is now a one step process.
Cons: I do not ave any any cons for this this product. I have not had any bad experiences with this product or the company.
more »
5on BirdEye, Apr 08, 2018
ILKB is amazing! The staff is so helpful and pushes you to succeed. I look forward to every workout!
The facility is amazing and they have great swag! If your looking for a fun, high intensity
seriously butt kicking workout then this is for you!
Sign up today!
more »
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Google reviews summary

5.0
358 reviews
5351
  
47
  
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2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303
Reputation Management
Today 9:00 am - 6:00 pm

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BirdEye enables businesses to monitor, manage and amplify their online reputation. BirdEye reputation management platform collects all reviews in one place, generates new customer reviews, manages negative reviews and automatically distributes the best reviews to the business website, Facebook, Twitter, Google search, and 100’s of local sites. As a result, businesses get more word-of-mouth referrals, leads and repeat customers. birdeye.com Here’s how BirdEye benefits your business:
· Collect All Customers Reviews in One Place — BirdEye aggregates your existing reviews from top sites like Google, Yelp, Facebook and 100’s of local sites. Hear everything your customers are saying about you online. · Generate New Reviews from Your Customers — With our automated email and SMS communication, you connect directly with your customers.
· Manage Your Negative Reputation — BirdEye allows you to manage negative reviews. Act proactively on customer feedback and resolve customer issues in real-time. · Amplify Your Positive Reputation — BirdEye auto-posts your best reviews to your website, Facebook, Twitter, Google search and 100s of local sites. Your business attracts more traffic on Google search, stands out vs. competitors, and gets more leads. · Measure Your Business ROI — BirdEye sends you a monthly report card that shows growth in reviews, aggregate rating, visitors and ROI. BirdEye platform was built by Yahoo and Google alumni in San Francisco. Our best-in-class reputation management service powers 500,000+ businesses and is trusted by top SEO companies and digital marketing agencies.
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