BirdEye | Reputation Management at 2479 E Bayshore Rd - Palo Alto CA - Reviews - Photos - Phone Number
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BirdEye

4.9
695 reviews
(Reputation Management)
 2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303US

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(800) 561-3357

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5on G2 Crowd, Sep 28, 2017
Great for Generating Reviews
What do you like best?
It has done wonders to enhance our online reviews.
What do you dislike?
I dont like the way the reviews post on twitter. You
cannot see them. The linking is inefficient.
What business problems are you solving with the product? What benefits have you realized?
Fixing our online reputation from the couple bad eggs that posted bad reviews years ago. Those people are now drowning in the sea of good reviews.
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5on G2 Crowd, Sep 28, 2017
A good choice for Reputation Management
What do you like best?
This platform is easy to use and simple to implement. In three months it's already had a large impact on our third party
star rating.
What do you dislike?
The interface map doesn't show Canada at this time. The notification time when a review is posted lags a bit.
Recommendations to others considering the product
If you haven't, check out how many potential clients will check third party reviews before making a purchasing decision. We've raised our star rating from 2.8 to 3.6 in just three months.
What business problems are you solving with the product? What benefits have you realized?
We're efficiently resolving client grievances, and are building our online reputation through honest, third party reviews.
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5on G2 Crowd, Sep 28, 2017
This is a great product and they have great customer service.
What do you like best?
The setup and training was done in a manner which made it very easy to understand and use. They answere
d all of my questions and went over the process until I was comfortable with it. I would recommend Birdeye to anyone looking to get reviews for their business.
What do you dislike?
There was nothing to dislike. I called back a second time and this person in support walked me through the process that I was having trouble with.
Recommendations to others considering the product
Give them a try. It is very user friendly both for the person implementing and for the person reviewing. They have great customer service and are well run.
What business problems are you solving with the product? What benefits have you realized?
We needed more reviews for our social network and google pages and this did the trick.
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5on G2 Crowd, Sep 28, 2017
Powerful software
What do you like best?
The user interface is great. It's clean and streamlined and we've had no issues rolling the software out to employees.
What do you
dislike?
The reliance on additional (non-Birdeye) parties such as Sikka. The more control that Birdeye could have on their technology the better in my opinion.
Recommendations to others considering the product
Continue to improve your customer communications.
What business problems are you solving with the product? What benefits have you realized?
People's natural tendency to voice themselves more after an unfavorable experience and voice their good experiences at the same volume. People tend to ignore good or normal experiences and go on with their day but feel the need to document their frustrations online. BirdEye helps us promote the positive experiences more often.
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5on G2 Crowd, Sep 25, 2017
Christine was awesome! Helpful and super efficient!
What do you like best?
The reviews are coming in with very little effort from the team members! It's easy!
What do you dislik
e?
Nothing so far! We haven't had the system long but so far so good!
Recommendations to others considering the product
There are multiple different reps! I have friends who didn't get a knowledgeable and/or friendly rep their first time working with BirdEye but I encourage you to try another one - Christine Hayden was really great! She answered all my questions and had us ready to install in no time. We were up and running in less than week and have been getting a nice stream of reviews over the past few weeks!
What business problems are you solving with the product? What benefits have you realized?
We don't have to ask for reviews, we just let our patients know they'll be getting a request if they'd like to review us on Google or Facebook!
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5on Google, Sep 22, 2017
Great company to work for! #blessed #grateful #winnerswin 2882 Prospect Park Dr #210. Rancho Cordova, CA more »
5on Google, Sep 22, 2017
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2.5on G2 Crowd, Sep 22, 2017
Birdseye is a Valuable, but not for everyone.
What do you like best?
For the right Businesses, Social Media Management is becoming as critical as your Accounting Depatment, Human Resource
Department, and R & D. I like the simplified structure, and the responses people have to give are automatic which mean more returned responses.
What do you dislike?
I think the sales representative selling the product needs to better understand who the ideal customer is, and who is not.
Recommendations to others considering the product
Examine the product carefully, then examine your business and get your business ready before you sign up. In my opinion this product is not. For everyone but there are a lot of businesses that would benefit a good deal from using it.
What business problems are you solving with the product? What benefits have you realized?
In my case I was not an ideal business for the product. I still very much like what the product will do for the right business.
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5on G2 Crowd, Sep 22, 2017
Great for companies that depend on customer reviews
What do you like best?
like the title, Birdeye is Great for companies that depend on customer reviews. Birdeye puts all the reviews onli
ne all in one manageable place
What do you dislike?
nothing so far. Maybe more documentation and tutorials on uses.
What business problems are you solving with the product? What benefits have you realized?
Birdeye puts all the reviews online all in one manageable place
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5on G2 Crowd, Sep 22, 2017
Awesome company!
What do you like best?
Birdeye is very user friendly and easy to use. The entire company can run campaigns off of the website to get great feedback from our customers to b
etter our service!
What do you dislike?
There are not many things we dislike about birdeye. What we have found so far is all positive!
What business problems are you solving with the product? What benefits have you realized?
Delivery questions, sales promotions, review of sales personal and office staff
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5on G2 Crowd, Sep 22, 2017
Love having all our reviews in one location.
What do you like best?
Love that we can send customers to one place to view our reviews from all over the web.
What do you dislike?
Sometimes it takes a while to get problems resolved in support.
What business problems are you solving with the product? What benefits have you realized?
I like having a portal to send all review requests and one place to check on requests sent, reviews received and be able to reply to reviews straight from there.
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5on Google, Sep 21, 2017
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5on G2 Crowd, Sep 20, 2017
Very pleasant company who have gone out of their way to make the process seamless, perfect.
What do you like best?
The ease with which we can speak to the people there. They always help an
d go the extra mile to make us happy.
What do you dislike?
we can leave this blank so far we like everything
What business problems are you solving with the product? What benefits have you realized?
Actually by reading the reviews we are solving employee issues.
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4.5on G2 Crowd, Sep 19, 2017
BIRDEYE REVIEW
What do you like best?
EASE OF USE, fully automated, totally hands off operation
What do you dislike?
nothing so far, been using it less than 45 days but its wor
king
What business problems are you solving with the product? What benefits have you realized?
business reviews, google submissions, getting positive reviews listed on the www
more »
5on G2 Crowd, Sep 19, 2017
Great way to boost your online reviews!
What do you like best?
I love the way the app on my phone makes it so easy for me to have a request sent to customers for a review. And I really lov
e that it allows me to share all reviews gotten in various places to Google and Facebook!
What do you dislike?
The only thing - in the list of customers in the Campaigns - it would help if it indicated whether that person responded with a review or not.
What business problems are you solving with the product? What benefits have you realized?
I'm increasing our overall reputation online. This is helping us get a better rating with Google which was my ultimate goal.
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5on G2 Crowd, Sep 19, 2017
Great experience
What do you like best?
Very innovative and down to earth team.
What do you dislike?
No downsides to birdeye as of yet! I've even recommended to my friends
.
Recommendations to others considering the product
Just sign up and thank me later.
What business problems are you solving with the product? What benefits have you realized?
Benifits include excellent reviews from real people.
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5on G2 Crowd, Sep 19, 2017
Great experience managing my reviews.
What do you like best?
What I like best about BirdEye is that I can filter reviews and address concerns for customers who have an issue with out servi
ce.
What do you dislike?
At the moment Birdeye is not linked to AllData online so we have to send the reviews manually.
What business problems are you solving with the product? What benefits have you realized?
We have been able to resolve issues with customers that were not satisfied with our service and we were able to reach out to them and address their concerns. This gives our business a better reputation and shows that we are willing to help and take action on customer concerns.
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4on G2 Crowd, Sep 19, 2017
Great System and Service- A little Pricey Though
What do you like best?
I love how easy they made it for me to start collecting reviews from my clients. I was able to build up a handful of
5-star reviews on my google+ and Facebook pages really quickly, and now, maintaining new reviews coming in as I help more clients is super smooth. And, as a bonus, my organic placement on google search went up to page one, in addition to the already existing google+ map listing. Not sure how that happened but it seems to be a direct correlation to my BirdEye presence. Thanks BirdEye for helping make me more legit!
What do you dislike?
$250 per month for a year is hard to swallow for solo practitioners like myself.
What business problems are you solving with the product? What benefits have you realized?
I solved a problem I had with follow up and obtaining feedback from clients. And, I filled a void in my on-line presence and reputation by setting up my BirdEye page.
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4on BirdEye, Sep 17, 2017
Birdeye has helped our company, tremendously!
What do you like best?
The best part is how simple Birdeye is to use on a daily basis.
What do you dislike?
It could be a little b
it easier with creating the templates.
What business problems are you solving with the product? What benefits have you realized?
Have received many more reviews with the process that Birdeye offers. «
more »
5on G2 Crowd, Sep 17, 2017
Great customer service experience and answered all my questions patiently and thoroughly!
What do you like best?
Great customer service experience and answered all my questions patiently a
nd thoroughly!
What do you dislike?
I enjoy this product very much and look forward to learning more about it.
Recommendations to others considering the product
none
What business problems are you solving with the product? What benefits have you realized?
I was wondering if each of my business locations would need an account or could they be covered under one profile
more »
5on Google, Sep 15, 2017
Great product and customer service. more »
5on G2 Crowd, Sep 14, 2017
Bird Eye review
What do you like best?
It's east to set up and understand. The customer service i amazaing. I am also excite to see how Bird Eye can improve my SEO presences.
Wh
at do you dislike?
would love for Birdeye to add appointment confirmations for "one stop shopping"
Recommendations to others considering the product
Ye
What business problems are you solving with the product? What benefits have you realized?
excellent reviews that I own and better SEO presence
more »
5on Google, Sep 14, 2017
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5on G2 Crowd, Sep 13, 2017
Office Manager
What do you like best?
BirdEye is the best way we have found to reach out to learn from our clients just what they liked or did not like about the service they received.
/>What do you dislike?
Some clients have not been asked for a review.
What business problems are you solving with the product? What benefits have you realized?
We have many more reviews posted to various forms and just had the highest number of new clients in one months time.
more »
5on G2 Crowd, Sep 13, 2017
Birdeye has helped our company, tremendously!
What do you like best?
The best part is how simple Birdeye is to use on a daily basis.
What do you dislike?
It could be a little b
it easier with creating the templates.
What business problems are you solving with the product? What benefits have you realized?
Have received many more reviews with the process that Birdeye offers.
more »
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Contact

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2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303
Reputation Management
Today 9:00 am - 6:00 pm

About

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BirdEye enables businesses to monitor, manage and amplify their online reputation. BirdEye reputation management platform collects all reviews in one place, generates new customer reviews, manages negative reviews and automatically distributes the best reviews to the business website, Facebook, Twitter, Google search, and 100’s of local sites. As a result, businesses get more word-of-mouth referrals, leads and repeat customers. birdeye.com Here’s how BirdEye benefits your business:
· Collect All Customers Reviews in One Place — BirdEye aggregates your existing reviews from top sites like Google, Yelp, Facebook and 100’s of local sites. Hear everything your customers are saying about you online. · Generate New Reviews from Your Customers — With our automated email and SMS communication, you connect directly with your customers.
· Manage Your Negative Reputation — BirdEye allows you to manage negative reviews. Act proactively on customer feedback and resolve customer issues in real-time. · Amplify Your Positive Reputation — BirdEye auto-posts your best reviews to your website, Facebook, Twitter, Google search and 100s of local sites. Your business attracts more traffic on Google search, stands out vs. competitors, and gets more leads. · Measure Your Business ROI — BirdEye sends you a monthly report card that shows growth in reviews, aggregate rating, visitors and ROI. BirdEye platform was built by Yahoo and Google alumni in San Francisco. Our best-in-class reputation management service powers 500,000+ businesses and is trusted by top SEO companies and digital marketing agencies.
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Review summary

5  634
4  33
3  3
2  
1  
25 reviews with no rating
4.9
695 reviews

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