4.9
7801 reviews75 reviews have no rating
"Boost your online presence with Birdeye!" What do you like best about Birdeye? Birdeye makes it easy for our clients to give us feedback, whether it is positive or negative. When there is a negative review, the client is easily able to contact us directly so that we can make it right for them! What do you dislike about Birdeye? Honestly, there isn't anything that I can think of that I dislike about Birdeye. It's an easy way for clients to communicate with us regarding their experience with us. Recommendations to others considering Birdeye: Give it a shot! They'll help boost your reviews and drastically increase your online exposure! What problems is Birdeye solving and how is that benefiting you? Birdeye has helped our new business with our online presence and reputation. We now appear more reputable than before we started with Birdeye. This allows potential clients to see other's experiences with us and makes them more likely to shop with us.
"Great!!" What do you like best about Birdeye? I like the fact that I can see reviews from our residents for any services we have performed for them and am able to respond accordingly directly from the app What do you dislike about Birdeye? 1 star reviews are terrible but with this program/app it is far easier to get right to the bad stuff and respond quickly What problems is Birdeye solving and how is that benefiting you? Much easier to weed out sour reviews, monitoring reviews is much easier with notifications than having to search multiple sights to go through them
"Bird Eye Review " What do you like best about Birdeye? I like that I get text messages when anyone leaves me ratings on my page. That way our response time is faster and more efficient for everyone. What do you dislike about Birdeye? The website layout is a bit hard to understand at first, but the more you use it the easier it gets. What problems is Birdeye solving and how is that benefiting you? If we happen to get a negative review on our page, we have that chance to try and solve the problem while its happening as apposed to waiting a month before seeing the review. With BirdEye, we get emailed and texted as soon as anyone leaves a review. That way we can't miss it! Its instantaneous
"BirdEye definitely helps us raise the bar!" What do you like best about Birdeye? I like that it makes it easy for us to access reviews, which in the end helps us out with satisfying our clients. What do you dislike about Birdeye? There really isn't anything I don't like about it to be honest. It's easy access with out going to all platforms! What problems is Birdeye solving and how is that benefiting you? With birdeye we're able to see which tenants aren't happy with they're properties. Which makes it easier to see who we need to reach out to. Its a great assist!
"Useful site for tracking customer and prospect feedback" What do you like best about Birdeye? The dashboard on the main login is easy to navigate so finding current reviews is an easy task. What do you dislike about Birdeye? I am fairly new to the site so I haven't seen any negative aspects. It works as advertised. What problems is Birdeye solving and how is that benefiting you? Tracking customer or in my case resident feedback. Having just one site to visit makes it an easier task.
"Great value, great service." What do you like best about Birdeye? This service was easy to implement, it works exactly how it was expected to, the dashboard is intuitive, and the customer service and support is great. What do you dislike about Birdeye? If there is one nit to pick, occasionally a disgruntled customer will get a message and instead of clicking on "if you were dissatisfied with our service, please tell us what went wrong and how we can improve" they click on "review us online." It is rare, but every now and again it happens. They do have a feature where you can block communication with someone who you know will be unreasonable, so there are some safeguards. Recommendations to others considering Birdeye: Everything is pretty straight forward with this product. If you are trying to integrate with Appfolio Property Manager, one tip I would have is to leverage Appfolio's scheduled reports which you can customize to fit Birdeye's needs perfectly so they can deploy messages on your behalf. What problems is Birdeye solving and how is that benefiting you? Before Birdeye, we spent a lot of time and resources sending surveys to our customers, giving them gift cards to fill them out, sending additional messages to them either solving problems or asking for online reviews and then hoping they followed through. Birdeye has streamlined this process for us.
"In the Beauty Industry reviews are everything!" What do you like best about Birdeye? Having all the review sites organized in one location is critical for me as the salon owner to be able to engage with my clients, to instantly respond to each and every review is an amazing feature. It makes are clients feel "heard". I also love that I get the chance to turn a less than 5 star review around before it hits the sites for everyone to see. What do you dislike about Birdeye? Honestly... We really like everything so far. What problems is Birdeye solving and how is that benefiting you? One issue we were having prior to Birdeye was consistency amongst the different sites .Now everything is cohesive and seamless.
My online reviews increased dramatically once I signed up with BirdEye. Their platform really works!
"Excellent onboarding experience with Babette. " What do you like best about Birdeye? The ease of automated placement of reviews coming in. What do you dislike about Birdeye? I just wish I'd have joined Birdeye earlier than November 2019. Recommendations to others considering Birdeye: Just sign up already and get ahead of the competition. What problems is Birdeye solving and how is that benefiting you? I am solving growing my business! Cases and matters are coming in multiple times per week after just a few weeks with Birdeye!
"Working with Birdeye has been very easy and productive!" What do you like best about Birdeye? Very direct, very easy to work with company. I appreciate everything they have done! The number of reviews have increased ! What do you dislike about Birdeye? I really don't know, maybe lack of knowledge of all that Birdeye can do Recommendations to others considering Birdeye: Go for it@ What problems is Birdeye solving and how is that benefiting you? It has led to increase reviews and now increased reviews!
"Very Helpful Staff as well as an Easy-to-Lean System" What do you like best about Birdeye? I like that we have a feature that allows us to instantly communicate with people. I also like the data collection and being able to see the chart of how reviews have progressed over time. What do you dislike about Birdeye? There are some features that I tend to forget where they are, but other than that there isn't really a negative for me. What problems is Birdeye solving and how is that benefiting you? Our review responses have definitely increased. We went from maybe receiving 1 or 2 reviews a month to 7+ a month.
"Amazing Online Review & Performance Management Tool" What do you like best about Birdeye? I love BirdEye's features. I love the fact that you can add web chat to your website, send automated campaigns, and see all the reviews you've ever acquired on one landing page. It makes the review process so simple which I appreciate a lot as the only marketing employee at my company. Before partnering with BirdEye, getting reviews seemed like a mundane and difficult task so thank you BirdEye for making an easy-to-use platform for everyone. What do you dislike about Birdeye? There isn't much that I dislike about BirdEye. There are a few functions that I wish had a better user experience like how to add contacts and brand design. The designs you offer are very bland and boring, I wish I could add in my own images or have more variety when it came to the customer review templates. What problems is Birdeye solving and how is that benefiting you? We haven't really seen a huge increase in social media engagement but it does help us see whether or not customers are happy with our services. From the looks of it, our customers have appreciated what we do for them. Their positive feedback is motivating for our staff.
"BirdEye is the BEST way to track AND follow up with online reviews." What do you like best about Birdeye? Information is comprehensive and specific. What do you dislike about Birdeye? The only thing relates to the automatic responses. Although we have several of them, sometimes the one that's inserted isn't exactly the appropriate one. Not sure exactly how to solve this problem though. Recommendations to others considering Birdeye: I would HIGHLY recommend BirdEye to any business, especially with regard to reputation management. What problems is Birdeye solving and how is that benefiting you? We've been enabled to have real time knowledge of feedback and customer satisfaction issues.
Great customer service
"Functionality & Great Customer Service" What do you like best about Birdeye? The product works as intended and customer service made onboarding a cinch What do you dislike about Birdeye? Nothing so far. Everything is working as intended What problems is Birdeye solving and how is that benefiting you? Pushing reviews through a syndicated platform
"Bite the bullet and get it" What do you like best about Birdeye? We had 4 google reviews and a handful of Facebook recommendations before we got Birdeye. The product is really good and has already paid for itself and it’s been one month! What do you dislike about Birdeye? I don’t like that you can’t refresh the patient chart every 5 minutes. The BE connector has a limit of 1 hour What problems is Birdeye solving and how is that benefiting you? We are getting many many patient reviews from our patients.
"Easiest way to build a great online reputation!" What do you like best about Birdeye? BirdEye makes it extremely easy to send an rating and review request to our customers with options of various review sites like BBB, Google and Facebook. What do you dislike about Birdeye? I can't think of any downsides of using this tool! What problems is Birdeye solving and how is that benefiting you? I've been able to increase our overall rating which just brings us more business.
"Great service " What do you like best about Birdeye? I love how the platform is east to use and if you need assistance they are always there to help you through it! Thanks so much! What do you dislike about Birdeye? I dont liek you cant reply directly to yelp from the platform What problems is Birdeye solving and how is that benefiting you? Responding to reviews in one place for all locations for all review platforms. Plus auto review request emails for customers
"A pretty spectacular platform" What do you like best about Birdeye? It's hard to say what i like best because once you understand the platform and all the features. Everything is pretty awesome. The degree to which you are able to filter and address all concerns across all sites is great and the reports provided are instrumental. What do you dislike about Birdeye? I think the platforms biggest shortcoming is its interaction with Yelp. Reviews take too long to be picked up by the platform, responses posted to Yelp either never show up or takes weeks to. Also it is very difficult to see Yelp improvements through the platform. Recommendations to others considering Birdeye: Definitely give it a shot, more than likely you will be pleasantly surprised. Once you make it clear what it is you want the team will be very supportive in helping you reach that goal. What problems is Birdeye solving and how is that benefiting you? Our company's biggest issue is that we have very low review ratings. Through BirdEye we were able increase our overall Google rating by at least 1.5 within a 5 month time frame.
"Are you great? This is how you tell people!" What do you like best about Birdeye? The user friendliness of the program / online support is also clutch! What do you dislike about Birdeye? Honestly not one thing. If I were being nitpicky, I’d say more templates to illicit reviews What problems is Birdeye solving and how is that benefiting you? We had to come up with our own template for patient reviews. The benefits are the ease of use!
"Recommend to Friends and Family, Never tell your competition " What do you like best about Birdeye? The hands on, fully automated and professionally setup to work. Its on and working 24/7 and every review get answered. Constantly and effectively working representing us in a way we want to be represented What do you dislike about Birdeye? Everything was great. Nothing bad to say about bird eye Wish I knew about birdeye a few years ago. The integration was smooth, the training was easy and in-depth. For sure a solution to a problem Recommendations to others considering Birdeye: Test, and you will see this is the way of getting your reviews What problems is Birdeye solving and how is that benefiting you? Asking employees to ask customers for a review was always a challenge. From forgetting to ask, to asking in a way that would cause a negative review. Giving each customer a way of letting me know if we have a problem and what we are doing right
BirdEye is fantastic! They make the set-up process simple and seamless. Their team is always available to help and our review return has increased substantially since partnering with them. Thank you, BirdEye team!
"An average of 100 great reviews each month!" What do you like best about Birdeye? One of the best things I like about Birdeye is the dashboard. I can quickly take a look at where we stand as a group practice and dive deeper by location and to the provider in our busy ophthalmic practice. I can read and respond to the reviews right there as well as check out our patient satisfaction surveys. I can compare us to our competition. Its a great thing! What do you dislike about Birdeye? So far in the last six months there has not been anything that I haven't liked. Recommendations to others considering Birdeye: Ask for a trial. We trialed using 1 of our location's 2 days of patient visits which equalled just under 100 if I recall correctly. We sent a 6 question survey to all and invited each after to choose to write a review to Healthgrades or Google. Our test went out on a Sunday afternoon and by Monday we had 14 reviews split between the 2 platforms. Running those surveys by email on our own with a similar invite to review would net us less than 10 for a whole month for our whole practice of 6 locations prior to our work with Birdeye. We now have more data to analyze on our patient encounters plus the icing on the cake is the all the positive reviews to show! What problems is Birdeye solving and how is that benefiting you? Utilizing texting as well as email has tremendously improved the response rate to our patient satisfaction surveys and the real benefit is each are invited to submit a review and we are averaging 100+ a month.
"Enjoy hearing positive feedback" What do you like best about Birdeye? I enjoy hearing about residents positive experiences at our property and how they are enjoying their new home. What they like about the amenities and things they would like to see added to our property. What do you dislike about Birdeye? I dislike how sometimes the reviews are not always be an accurate account of events, and misunderstandings that we are not given the opportunity to resolve and make a positive experience. Recommendations to others considering Birdeye: Navigating through the website is easy. What problems is Birdeye solving and how is that benefiting you? Using the information to make our property better and improve how we work as a team here for our residents. Keeping the lines of communication open and honest with all of our residents so they may have a positive experience at our property.
"Great service! Helps to develop a strong reputation online!" What do you like best about Birdeye? Easy to use and send requests to clients. Clients responses go straight to social media. What do you dislike about Birdeye? Nothing really. Perhaps not knowing if a message was received by a client. What problems is Birdeye solving and how is that benefiting you? Clients can now easily provide a rating and online review