Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7449 reviews73 reviews have no rating
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Review Pros: Customers Connection. I like that I can answer to client's needs directly. I like that I can set up templates for faster response. All is excellent Cons: No direct connection with Yelp. Not being on curtain pages for certain time disconnects us with the clients. Overall: Excellent
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I'm new to Birdeye but like the concept. What I really like so far is their customer service. I called them up with a couple of questions and was able to do a zoom meeting to take care of my issues. Shortly after I got off the meeting, my issues were completely taken care of and up and running. So I like the fact that they truly want to see you succeed.
- m
Great service product! Pros: Easy to use and fantastic customer service! Cons: It can be glitchy at times, especially if you aren't using the platform on a full screen. Overall: Very positive
- s
Review for real estate company Pros: Ease of sharing of reviews through multiple portals. Cons: The access is not easily figured out. Hard to decide which category we are selecting. Overall: Very good.
- j
Wonderful Service PROS It is very user friendly & easy to personalize messages CONS We are still very new to using this software but so far there have been no issues or complaints. VENDOR RESPONSE thanks for sharing, Joy! Replied July 2022
- s
Birdeye Review PROS it is very easy to use. the information that is provided is helpful CONS it sometimes can seem slow but i havent had too many issuses
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Great Value for our Company Very good PROS Birdeye makes it easy for the patients to do a quick review and easily allows our company and others to see the reviews which help us improve and our clients know more about us. It integrated very well with our existing software. CONS We have 2 sites that are using Birdeye, it was kinda tricky getting both sites to report. That being said, the customer support is awesome and they were able to help and fix very quickly. VENDOR RESPONSE Hi Lee! We appreciate you taking the time to leave us a review! We love hearing how our integration has been pleasant for you! Thanks for being a Birdeye customer! Replied June 2022
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Great service product! Very positive PROS Easy to use and fantastic customer service! CONS It can be glitchy at times, especially if you aren't using the platform on a full screen. VENDOR RESPONSE Thank you for sharing, Madyson! Replied June 2022
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Easy to use Again, very easy to use!! PROS Extremely easy to use & navigate through program CONS Has been a few times where we were not getting customer responses but called tech support and had it cleared up the following day
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Easy to use and great support! PROS It was super easy to get this off the ground for us and for our clients. The support provided by the Birdeye team has been nothing short of fantastic. CONS I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it actually loads. Occasionally have issues with things never loading. REASONS FOR SWITCHING TO BIRDEYE Synup had too many glitches and we made it to our wits end with their support team VENDOR RESPONSE Hi Miranda! Thanks so much for choosing Birdeye! We appreciate the partnership! Replied June 2022
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It's a Great Service for Reputation Management PROS What I love the most about the software is I do not need to navigate to different platforms for answer direct messages and reviews. Plus, the customer service team is so responsive. CONS What I don't like the most about the software is the web chat does not have a filtration system that can guide certain people to certain FAQ's. Thankfully the engineering team is working on that but I do not know yet when it will be completed. Secondly, I wish they would add Yelp to their platforms because Yelp is a big player in our reputation management. VENDOR RESPONSE Hi Rachel! Thank you for your feedback and for sharing your experience with us! Replied June 2022
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Review for real estate company Very good. PROS Ease of sharing of reviews through multiple portals. CONS The access is not easily figured out. Hard to decide which category we are selecting. VENDOR RESPONSE Hi Sherri! We are happy to hear about the ease of use Birdeye has been for you! Thanks for sharing! Replied June 2022
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new to birdeye PROS its easy to use to talk to customers love how you can instantly get sms msgs CONS don't really have noting bad to say about its just differnt from the other system the shop use to use so it took some getting use to
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Birdeye Review Survey PROS Easy to use and communicate with our customers CONS Haven't found any reason to not like this software yet.
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Messaging software Small hiccup, customer service solved the issue PROS Easy to create new contacts, can copy and paste into my files all customer contact CONS Shows there are messages for other users - not my concern, would like to have my contacts separate from others VENDOR RESPONSE Thank you for sharing, Lisa. Replied July 2022
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Review Excellent PROS Customers Connection. I like that I can answer to client's needs directly. I like that I can set up templates for faster response. All is excellent CONS No direct connection with Yelp. Not being on curtain pages for certain time disconnects us with the clients. REASONS FOR SWITCHING TO BIRDEYE Liked Birdeye better VENDOR RESPONSE Hi Petya! Thank you for choosing Birdeye! We are so happy to hear how Birdeye has helped build better customer connections for you! Replied June 2022
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So far, Ive been paying for services for 2 weeks. My onboarding call was rescheduled from today (when I am available) to a time I am not available. Im not sure what work has been done by Birdeye on my behalf, but I know I have done my part by paying their fee. I may change this rating once things get going and I see effort on their part and results, but as of now I am frustrated. I changed my review from 3 to 5 stars when I saw the response to resolve my concerns. I am very happy with their follow up and everything is going well. The on boarding took 3 meetings , but that was mostly because of tech difficulties on my end. However, Birdeye was quick to schedule our next meeting at the end of one.
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Highly recommend Pros: Easy to integrate! Wonderful customer service! Cons: Pricey software. But worth the price we pay!
- s
We hired Birdeye to help our business grow. So far, the communication has been great. Our rep, Abdul, is always quick to respond, explains everything with simplicity, and is here for me and my team for any questions we may have. We just started about a month ago, but so far I am very happy with this service and enjoy working with Birdeye.
- e
I had issues with their implemetation, they contacted me quickly and although not resolved, multiple attempts have been made and I feel like they are trying hard to remedy the situation.
- k
Great tenacity in resolving an issue for my business. Great customer service. Thank you!