4.9
7799 reviews75 reviews have no rating
"Birdeye works pretty well. Has a lot of cool features. Easy to use. Can be glitchy sometimes." What do you like best about Birdeye? I like the analytics. Reviewing ratings from across the internet on one platform. What do you dislike about Birdeye? Surveys can be glitchy at times. It can take awhile to get it working properly. Recommendations to others considering Birdeye: It is good. Not amazing. Birdeye gets the job done but does have some glitches and is not perfect. What problems is Birdeye solving and how is that benefiting you? Patient Satisfaction Surveys and getting for reviews on Google
"Great Way to Collect Reviews" What do you like best about Birdeye? Easy way to collect reviews from clients. What do you dislike about Birdeye? It is on the expensive side--best for established businesses. What problems is Birdeye solving and how is that benefiting you? Cohesive way to get reviews that is easy for all involved.
"Chat support is the best!" What do you like best about Birdeye? When I used the chat support, I found the representative to be very thorough and patient. What do you dislike about Birdeye? Everything was great. There is nothing that I dislike. Recommendations to others considering Birdeye: Get this software and support. It has everything you need to engage your customer. What problems is Birdeye solving and how is that benefiting you? I am understand what "kind" of customers are reviewing my location, as well as what segments of my customer base.
"Best way to get reviews." What do you like best about Birdeye? Love the full control of the software. Very easy to use. What do you dislike about Birdeye? Birdeye needs to add more review collecting platforms. What problems is Birdeye solving and how is that benefiting you? Getting more reviews and online chat system for my website.
"great system to get reviews from customers and for new business also" What do you like best about Birdeye? I like the fact thaty it looks proffessional and separates us from other companies in our industry What do you dislike about Birdeye? I dislike the fact that customers even the happy ones never have the time to review Recommendations to others considering Birdeye: I recommend to any business ! value is there - I didnt think so at the beggining but i realize now it important What problems is Birdeye solving and how is that benefiting you? I find im more credible and customers trust us more with the many reviews - the benefit its quick and easy to send for us
"Great support to have on Car Dealer!" What do you like best about Birdeye? I appreciate that Birdeye offers you feel-based input and you can quickly distinguish good feedbacks from poor reviews and combine comments from a variety of other sites through Birdeye. It is really useful to be able to distinguish the great feedback from the poor reviews as it helps us to take note of the positive reviews in our platform, on fenced product pages, as case studies on microsites our platform etc. The bad comments are positive because we will use this input to enhance our product and strengthen internal issues / teams including customer support as well. What do you dislike about Birdeye? I haven't noticed something I hate before now. However we do wish we could learn the critics email or whatever then we could reach the checked user so we could fix the problem faster. Most of the clients are vendors from the 3rd party that order from a parts shop. A number of occasions, determining the order correlated with analysis is complicated. Recommendations to others considering Birdeye: Let this device make your life simpler! Browse across all comments in one spot, through various pages and locations. Good for maintaining credibility, reading and listening to critical feedback until they get released. What problems is Birdeye solving and how is that benefiting you? It makes it much easier to inquire for input from my field employees. Birdeye looks about follow-up, it gives consumers a note to give a comment. I send our workers a raise of self confidence when they get a favorable evaluation. A brush goes a fair way on the side. When our ratings rule our position in the market, it makes our business stand out in the market.
"Remarkable Program" What do you like best about Birdeye? It's a very quick experience for the reviewer. It takes moments What do you dislike about Birdeye? There is nothing I dislike about BirdEye. Recommendations to others considering Birdeye: What are you waiting for What problems is Birdeye solving and how is that benefiting you? Increase in positive reviews. Increase in volume of reviews.
Very thorough onboarding process.
"I really enjoy BirdEye" What do you like best about Birdeye? How easy it is to use. I like having all reviews in one place. What do you dislike about Birdeye? Nothing. I have not found anything I do not like. Recommendations to others considering Birdeye: It as been extremely helpful. What problems is Birdeye solving and how is that benefiting you? I am able to respond to reviews quicker.
"Birdeye will change your business" What do you like best about Birdeye? Our company liked the immediate improved response from patients. We tried for years to encourage reviews from our patients. Met with frustration and exhausting all resources, we found Birdeye and within the first day we received positive reviews. This increased not only our reputation but also our SEO ranking as well. What do you dislike about Birdeye? I can't think of a single thing we don't like. Their customer service is something you unfortunately don't see too often anymore. They help problem solve for our individual needs. They have come up with additional products to help with our marketing strategy and go above and beyond to make sure we are taken care if. We look at Birdeye as an extension of our own customer service team. What problems is Birdeye solving and how is that benefiting you? We are solving our online reputation management with increased reviews. We are able to use the dashboard to systematically respond to both negative and positive reviews for multiple locations, which is a huge time saver. We use Birdeye for internal couching and training with our staff. Birdeye makes it easier tot market our services.
Nayamat Sabharwal made my on boarding experience painless. Thank you for your help and patience setting us up! Would highly recommend the product and services.
"Your Success is Their Success" What do you like best about Birdeye? BirdEye cares about their subscribers' success because it translates into their success. What do you dislike about Birdeye? It can be confusing for more senior-aged users; inability to leave reviews on sites without account for that site. What problems is Birdeye solving and how is that benefiting you? more exposure online
"Superior Service and System" What do you like best about Birdeye? Absolutely the EASIEST system to navigate. You get and are given a HUGE audience. If it's marketing and/or advertising you're looking for...this is it. Absolutely cannot say enough wonderful things about their employees who are there to help, if you have any questions. Bianca is a top notch!! What do you dislike about Birdeye? Nothing - what's the dislike? The system is amazing! Recommendations to others considering Birdeye: Why are you waiting? What problems is Birdeye solving and how is that benefiting you? No problems with BirdEye. Benefits? WOW!! The exposure and true vision of you and your team/company are right there. Clients don't lie - and if there were to be an issue, you can address right then and there with the BirdEye system. No horrible review sitting for days or weeks - POOF, you know right away.
"Still New to BirdEye but it seems good" What do you like best about Birdeye? It intuitive to use and the team there is great to work with What do you dislike about Birdeye? couldn't say yet, haven't really worked with it long enough. The social media management tool still needs to be more robust to keep it competitive with other platforms out there. Recommendations to others considering Birdeye: This is a good rep management tool What problems is Birdeye solving and how is that benefiting you? No issues so far. I did not realize you could get a competitive analysis as well. And some of the new products they are coming out with are intriguing.
Great to work with.
When it works, it works well. When it doesn't work, it's hard to get anyone to listen to you
"Fantastic End to End Solution for Review Mgmt and Local Listings | Great Customer Service" What do you like best about Birdeye? Ease of use for the interface and reporting. We've been able to roll out service to 60+ locations and ~120 employees without any major hiccups. Our Birdeye team is always available and on-point for fixing issues / escalating bugs etc. Birdeye has been a real game changer for us - allowing our entire C-Suite to have access to the daily review counts and easily spotlight patient issues at our local centers. Throughout the organization - Birdeye has helped our front-line team members get a better pulse on the performance of their teams and allows our regional directors to have multi-center snapshots at their fingertips.. What do you dislike about Birdeye? Survey functionality is lacking some of the more advanced tech that I get from my SurveyGizmo solution - please fix so that i can migrate more of our patient / prospect surveys into the platform. Recommendations to others considering Birdeye: Schedule a demo with Birdeye team What problems is Birdeye solving and how is that benefiting you? Problem = 60+ locations with average 20-30 reviews per location per month - so Birdeye has allowed us to centralize monitoring and reporting on patient satisfaction and NPS. Benefits are that we more quickly respond to patient feedback and we've been able to improve our NPS by using Birdeye data to highlight locations that have opportunities for improvement in patient experience.
"Easy and Thorough Integration and Wonderful to Work With" What do you like best about Birdeye? We're still fairly new to BirdEye, so I can't speak too much on the long-term ROI (though I have no doubt it will be there). What I can speak on is the fantastic implementation team and how relatively seamless it was to get everything set up. They are always available to answer questions and are very willing to work with us to customize our accounts, campaigns, and reporting as much as possible. It's easy to work with as well, and perfect for any size team to focus on soliciting and responding to reviews. What do you dislike about Birdeye? I don't' have much bad to say so far. The only partially negative part is the reporting isn't always intuitive and you do have to contact them to have customized reporting (which, again, they were willing to do for us). What problems is Birdeye solving and how is that benefiting you? One of my goals with reputation management is to be more proactive. Proactive in soliciting reviews rather than just hoping customers find us and leave a review, and also proactive in utilizing online reviews to better our business. The latter part especially needs data to back up our efforts, which BirdEye provides in the ability to tag reviews and the sentiment report. We can track that to see areas that may need improvement before they become and even bigger issue.